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Jonathan Emery
Currently Being Moderated

Photoshop CC will not save png files

Jan 18, 2014 8:43 PM

Tags: #photoshop #png #cc

Photoshop CC will not save anything as a png. I tried uninstalling and reinstalling twice as was suggested on another post similarly discussed. Please help

 
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  • Currently Being Moderated
    Jan 18, 2014 11:26 PM   in reply to Jonathan Emery

    Check the image color mode and bit depth.

     

    PNG suports RGB, Bitmap, and Grayscale in 8 and 16 bit/channel only.

     
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  • Currently Being Moderated
    Jan 19, 2014 7:40 AM   in reply to Jonathan Emery

    Are you on MAC? There is at least one other person having a similar problem. Check this thread: http://forums.adobe.com/message/6028721

     
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  • Currently Being Moderated
    Jan 19, 2014 5:43 PM   in reply to Jonathan Emery

    after the latest update, i can't even open png files now. it causes photoshop to crash. at least i still have illustrator to open them.

     
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  • Currently Being Moderated
    Jan 20, 2014 1:15 AM   in reply to Moonchiled

    Moonchiled wrote:

     

    after the latest update, i can't even open png files now. it causes photoshop to crash. at least i still have illustrator to open them.

    Are you also on MAC?

     
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  • Currently Being Moderated
    Jan 20, 2014 1:26 AM   in reply to Sulaco

    Hello,

    I join your discussion it will be easier to find solutions ;o) (i opened the same subject in an other forum)

    Ok i don't have any solution sorry. It's always the same problem for me.

    Is it possible to unistall CC?

    Thanx

    k

     
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  • Pierre Courtejoie
    7,038 posts
    Jan 11, 2006
    Currently Being Moderated
    Jan 20, 2014 1:40 AM   in reply to kroomart

    Hello, Could you please all of you (Kroomart, Moonchiled and Jonathan) post the contents of Help>system info?

    Do you have a third party png plug-in? Is generator off or on?

    Do you run Ps in a localized version/OS?

    Does clearing the preferences help? ( see the follwing video: )

     

     
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  • Currently Being Moderated
    Jan 20, 2014 3:49 PM   in reply to Sulaco

    no, pc.

     
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  • Currently Being Moderated
    Jan 20, 2014 3:50 PM   in reply to Pierre Courtejoie

    i just try to open a png and ps crashes. using cc 32 bit version.

     
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  • Currently Being Moderated
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    Jan 20, 2014 4:04 PM   in reply to Moonchiled
     
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  • Currently Being Moderated
    Jan 20, 2014 4:39 PM   in reply to Pierre Courtejoie

    i hadn't thought of that, but reset prefs worked. thanks.

     
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  • Currently Being Moderated
    Jan 28, 2014 12:39 AM   in reply to Moonchiled

    I have the same problem. On PC (Win8) and suddenly I can't open PNG files, or save to PNG format. RGB 8bit or 16, no matter what, no PNG. Moved the .psp file for Photoshop to recreate one, didn't help either.

    Please help, this is driving me up the walls.

     
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  • Currently Being Moderated
    Jan 28, 2014 1:06 AM   in reply to Megaphone Kobus

    Megaphone Kobus wrote:

     

    I have the same problem. On PC (Win8) and suddenly I can't open PNG files, or save to PNG format. RGB 8bit or 16, no matter what, no PNG. Moved the .psp file for Photoshop to recreate one, didn't help either.

    Please help, this is driving me up the walls.

     

    Have you tried reseting the preferences, as suggested in post #6?

     
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  • Currently Being Moderated
    Jan 28, 2014 1:16 AM   in reply to Sulaco

    Hello,

    I would like to tell you that i have resolved the problem. I tryed everything but "desinstall and re-install" PS cc is the only thing witch works.

    I had this problem for couple of week and now it's ok. It was hard to work without PNG savings..

     

    Good luck to everybody and still, sorry for my awfull english !

    Have a good day.

    k

     
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  • Currently Being Moderated
    Jan 28, 2014 1:19 AM   in reply to kroomart

    Sorry but i forgot to tell that I tried that it was suggested in the post #6 but in my library/PS/preferences.. i can't find the file called CS6prefs.psp. It for that that i desinstalled.. I had not an other solution.

     
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  • Currently Being Moderated
    Jan 28, 2014 10:38 PM   in reply to Sulaco

    Nope it didn't work. That's what I meant by moving the .psp file, so clearly you didn't watch the video.

    I'll have to try kroomart's suggestion and reinstall Ps CC. Hope it works for me too.

     
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  • Currently Being Moderated
    Jan 29, 2014 12:22 AM   in reply to Megaphone Kobus

    Sorry, didn't see that, was a bit too fast reading your message. Hope the reinstall helps!

     
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  • Currently Being Moderated
    Jan 30, 2014 1:34 AM   in reply to Sulaco

    Seems like reinstalling did help. Thanks, kroomart.

    Just wish there was a work-around to the problem without having to reinstall.

     
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  • Currently Being Moderated
    Jan 31, 2014 6:00 AM   in reply to Megaphone Kobus

    I resolved this issue on my 64 bit machine by using the 64 bit version of PS CC

     
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