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namllams123
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I downloaded Photoshop and illustrator for a free trial through the cloud but its gone

Jan 20, 2014 5:23 AM

I downloaded Photoshop and illustrator for a free trial through the cloud but its gone from my computer and I cant re load it from the cloud

 
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  • Currently Being Moderated
    Jan 20, 2014 7:24 AM   in reply to namllams123

    Welcome to the forum.

     

    1. After the download, did you install those programs?
    2. If so, how long ago?
    3. When you did the download, where did you direct the downloads, i.e. drive and folder?

     

    Good luck, and let us know a bit more please.

     

    Hunt

     
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  • Currently Being Moderated
    Jan 21, 2014 1:27 AM   in reply to namllams123

    By default they get installed on following locations:

    • On Mac, go into the Applications->Photoshop application folder and double-click the “Adobe Photoshop CC″ icon,
    • For Win it must be in ProgramFiles->Adobe-->Adobe Photoshop CC

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Jan 21, 2014 1:26 AM   in reply to namllams123

    To resolve it, Run the Cleaner tool to remove Ps& AI CC :http://www.adobe.com/support/contact/cscleanertool.html . and then try installing again.

     

    Regards,

    Ashutosh

     
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