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Hani Salloum
Currently Being Moderated

FM10 crashes when saving book after update

Jan 20, 2014 6:40 AM

Tags: #crash #update #framemaker10 #framemaker #book

Hi,

I have seen this problem reported before and contacted Adobe Support for a solution. We were provided a workaround that is NOT efficient where we basically create the same book in a new folder; this works for a couple of saves and then we're back to crashes. We have over 20 FM users, and the problem seems to be spreading among several of us. I am very disappointed at the level of response. Last update I received from Support was that our FM book was passed to R&D. It has been at least 2 months since then, and I have not seen any resolution.

About a month ago, another person contacted me and asked me for a convenient time for a phone discussion. I have supplied several options and sent reminders, but I have not heard from anyone since then.

 

This is highly disappointing. I hope someone can take this issue seriously and help.

 

Thanks,

Hani Salloum

Director of Technical Publications

Mellanox Technologies

 

 

 

 
Replies
  • Currently Being Moderated
    Jan 20, 2014 6:45 AM   in reply to Hani Salloum

    You realize that this is a User-to-User forum, right? Unless you give us some more info, none of us here can help you. Are you completely patched up? What operating systems are you running that are experiencing the problem? What is the specific coding of the crash? What are you doing at the time? Can you reproduce the crash at will? Have you MIF-washed your files?

     
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  • Currently Being Moderated
    Jan 20, 2014 7:29 AM   in reply to Hani Salloum

    Hi,

     

    MIF wash means you save a file as MIF, open the MIF file and save it as binary FM file.

    A MIF wash will remove inconsistencies in the FrameMaker file.

    When I encounter similar crashes (FM 11, one or two specific books, every 3 days to some times a year) I do such a MIF wash with the book file itself.

    In my case recreating the book did not help for long.

    I think it has something to do with conditions and Track Text Edits.

     

    Best regards

     

    Winfried

     
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  • Currently Being Moderated
    Jan 20, 2014 7:29 AM   in reply to Hani Salloum

    Sounds like you’ve got corrupted files within the book – probably from coming in from the Word docs. See this thread for MIF-washing - http://forums.adobe.com/message/3796709#3796709

     
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  • Currently Being Moderated
    Jan 20, 2014 8:27 AM   in reply to Hani Salloum

    Hi Hani,

     

    After you opened the book MIF file you should save it as a binary book file again.

    Note that at least with FM 11 FrameMaker keeps the MIF file open although the binary file is now there. This is a little confusing.

    Close the MIF file and open the MIF washed binary book file instead. Then update your book.

     

    Best regards

     

    Winfried

     
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