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tomcog
Currently Being Moderated

Adobe customer support is terrible.

Jan 20, 2014 1:44 PM

Tags: #adobe #support #is #customer #terrible

Always has been, and apparently it always will be.

 
Replies
  • Currently Being Moderated
    Jan 20, 2014 2:22 PM   in reply to tomcog

    This is a user-volunteer forum. Is there something technical you need help with?

     
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  • Currently Being Moderated
    Jan 20, 2014 9:51 PM   in reply to tomcog

    Ok, I am not experiencing this problem, but I'll throw in a few ideas.

     

    If you are up to doing this, hold down Ctrl-Alt-Shift keys while starting Photoshop to reset Prefs.

    It's been known to clear up irregularities.

     

    Maybe a complete uninstall/reinstall is best.

     

     

     

    If you don't want to, you can try Image > Duplicate, then Layer > Flatten Image then try SFW.

     

    If you have a folder of these layered images, you can try File > Scripts > Image Processor which can batch convert your files to jpeg.

     

    I know Phone Tech support can be bad, but if you want to... try again, you may just get the right tech.

     

    If you are offered a callback, take advantage of  it and they will ring you back when it's your turn.

     

    You can also try Google to see if others are having this problem and see what they recommend.

     

    Good Luck!

     
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