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Encore CS6 crashes when importing from Premiere Pro CS6

Jan 20, 2014 3:00 PM

When sending a project to Encore as a Dynamic Link from Premiere Pro, Encore hangs then a message pops up that it has stopped responding then closes. How do we get this to work?

 

The computer has an Intel Core i7 processor, 16GB of RAM and is running Windows 7 Pro x64 with Service Pack 1. Adobe CS6 Master Collection is installed. The computer is joined to a Windows Server 2012 domain and the user of the machine has local administrator rights.

 

The Adobe suite has been uninstalled and re-installed multiple times without success. Sometimes after re-installing, sending a Dynamic Link to Encore will import as expected once, but then after restarting the computer, the problem will occur again. This has been tried with and without installing any Adobe updates. The system has also been wiped and had Windows and all software clean installed on it again which has not resolved the problem.

 
Replies
  • Currently Being Moderated
    Jan 20, 2014 3:14 PM   in reply to linkupqld

    >computer is joined to a Windows Server 2012 domain

     

    Are you "mapping" any folder to the server? (CS6 is not really designed for network use, and some people have problems)

     

    Does it work if you export the appropriate DVD/BluRay files and then use those files for Encore authoring?

     

    I do NOT use dynamic link, but did save a discussion of problems that may help http://forums.adobe.com/thread/1325281

     
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  • Currently Being Moderated
    Jan 20, 2014 3:25 PM   in reply to linkupqld

    I recommend not using Dynamic Link.  Instead, export out usable assets from Premiere Pro.

     
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  • Currently Being Moderated
    Jan 20, 2014 4:27 PM   in reply to linkupqld

    Since you are having recurring problems, the probable bottom line is that you will save grief by avoiding dynamic link, as Jim suggests.

     

    IF you want to explore a bit further, first note that having administrator rights is not the same as running "as admnistrator." Do that first.

     

    Second, with the project at issue open in Premiere, open Encore, and from Encore use File - Adobe Dynamic Link -> Import Premiere Pro Sequence.

     

    If neither of those work, try this (assuming you are NTSC and not PAL):

     

    Close Premiere and Encore, then reopen Premiere.

    Create a new Premiere Pro CS6 project. Make the path a local, not a network drive.

    Create a new sequence using the DV NTSC Standard 48kHz preset.

    Create new item, Bars and Tones,

    Drag to new item icon, so you now have a VERY short sequence.

    Save that project.

     

    Open Encore, using the run as administrator method.

    Create a new project as DVD.

    File - Adobe Dynamic Link -> Import Premiere Pro Sequence.

     

    Note any error messages.

     
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  • Currently Being Moderated
    Jan 23, 2014 2:53 PM   in reply to linkupqld

    More below... may not help, but does say that the programs are not designed to work on a network, and may not

     

    Some? versions of Premiere do not work properly, if at all, over a network

    -see messages #1 and #3 in http://forums.adobe.com/thread/771151

    -you MUST give all users administrator accounts to use Premiere

    -and especially Encore dual layer http://forums.adobe.com/thread/969395

    -a work around, of sorts http://forums.adobe.com/thread/957523

    -and not on a "domain" http://forums.adobe.com/thread/858977

    -http://helpx.adobe.com/premiere-pro/kb/networks-removable-media-dva.ht ml

     
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