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Almesafri
Currently Being Moderated

Flash Player On Mac OS X 10.8.4 [NOT WORKING]

Jan 27, 2014 2:39 AM

Tags: #flash_player #flashplayer

Dear Adobe Community,

 

Kindly help me resolve this issue , i just bought my Mac with OS X 10.8.4. I have installed Flash player but when i check the Installation Status it says "Not Installed" . I went over the trouble shooting guidline provided by adob help, but still the problem is not solved . see below screen shots the steps i took .

 

1-First i have Un-Installed all old versions of flash player [Didint have any]

2-Downloaded Adobe Flash Player 12 from http://get.adobe.com/flashplayer/

3-Installed Adobe, see below screen

Screen Shot 2014-01-27 at 2.08.21 PM.png

4-Confirmed that Allow Java & Allow all other plug-ins [Enabled]

Screen Shot 2014-01-27 at 2.10.23 PM.png

5-Went back to Adobe http://helpx.adobe.com/flash-player.html to check the status and found as you can see below not installed

Screen Shot 2014-01-27 at 2.11.06 PM.png

6-Went over the trouble shooting steps below , but still no luck

 

 
Replies
  • Currently Being Moderated
    Jan 27, 2014 5:56 PM   in reply to Almesafri

    You've probably still got an old plugin file.

    Do a complete clean install:

    Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

    10.jpg

    Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

    11.jpg

    12.jpg

    Go to: [user]/Library/Preferences.

    14.jpg

    Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

    go.jpg

    Without the "Option" key

    And WITH

    go-opt.jpg

    Trash the Macromedia folder there.

    Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

    15.jpg

    Go to: Mac HD/Library/Preference Panes (not Preferences, but Preference Panes). Trash the Flash Player.prefpane file there.

    16.jpg

    Empty the trash.

    13.jpg

    Download the Flash Player (For Mac OS X) again if necessary.

    1.jpg

    Quit Safari and go to your downloads folder. Double click the DMG to “mount it”.

    2.jpg

    It will appear on your desktop and a small window will open.

    3.jpg

    Double click the installer. If you see a warning, click “Open” to let it run.

    4.jpg

    Click “I have read and agree… etc.” and click “Install”. Enter your password when asked.

    5.jpg

    You may see the following: click “Force Close All” if you do, and then click “Retry”.

    6.jpg

    The installer will run.

    7.jpg

    Choose your update preference, and click “Done”.

    8.jpg

    Open Safari again and click Safari>Preferences (Cmd+,)

    19.jpg

    Go to the Security tab. Make sure “Allow plug-ins” is checked.

    20.jpg

     
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