I have a an annual TCS subscription.
I've downloaded TCS 5.0 now, but it doesn't seem to recognise my Adobe ID as as a valid sign in and requests a serial number.
Did you find out any more on this? We want to take advantage of the 40% discount offer from Adobe for TCS5 - but we can't even see if we qualify as we don't know our serial numbers. Any help appreciated.
In short, no.
I spoke to Adobe and they had a play around with my system, but could not resolve the error.
They have told me that they will get back to me when they have a solution and in the meantime to use the trial period.
I will update progress on here if I get any!
Hi Bowen192 – is this something you’ve found out from Adobe since you last mailed?
I went to https://creative.adobe.com/join/offer to see if I qualify to upgrade to TCS 5 at the discounted price but keep getting asked for my serial number.
So if we don’t have one, how do we upgrade from TCS4 to TCS5.
This really is not what I expect from Adobe!
Adobe logged on to my machine, uninstalled and re-installed and messed about with my login to no no avail.
They told me they would come back to me with a solution.
Three days later I just recieved an e-mail telling me it would work and it did.
There was a hitch at Adobe's end that we have resolved. You should not be facing the problem again. One just needs to install TCS5 and sign-in with the same adobe id with which TCS4 subscription was bought, to continue using TCS uninterrupted.