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TCS 5.0 requests Serial Number

Jan 27, 2014 2:51 AM

Tags: #install #serial #subscription #tcs_5

I have a an annual TCS subscription.

 

I've downloaded TCS 5.0 now, but it doesn't seem to recognise my Adobe ID as as a valid sign in and requests a serial number.

 

Any ideas?

 
Replies
  • Currently Being Moderated
    Jan 27, 2014 9:04 AM   in reply to bowen192

    Not sure how the subscription method works – you should contact Support.

     
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  • Currently Being Moderated
    Feb 4, 2014 2:52 AM   in reply to bowen192

    Hi there

     

    Did you find out any more on this? We want to take advantage of the 40% discount offer from Adobe for TCS5 - but we can't even see if we qualify as we don't know our serial numbers. Any help appreciated.

    Laura

     
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  • Currently Being Moderated
    Feb 4, 2014 5:03 AM   in reply to exteritylaura

    You should be able to access your serial numbers through the Adobe Licensing site.

     
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  • Currently Being Moderated
    Feb 4, 2014 7:49 AM   in reply to Jeff_Coatsworth

    Thanks Jeff, but I’ve tried logging into the Licensing Web Site – and it doesn’t recognise either of my Adobe logins.

     
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  • Currently Being Moderated
    Feb 4, 2014 7:50 AM   in reply to bowen192

    Hi Bowen192 – is this something you’ve found out from Adobe since you last mailed?

     

    I went to https://creative.adobe.com/join/offer to see if I qualify to upgrade to TCS 5 at the discounted price but keep getting asked for my serial number.

    So if we don’t have one, how do we upgrade from TCS4 to TCS5.

     

    This really is not what I expect from Adobe!

     
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  • Currently Being Moderated
    Feb 5, 2014 12:08 AM   in reply to bowen192

    Ah, we have already installed TCS5 - it will run out in 20 days, just before our TCS4 subscription expires. I think another call to Adobe may be needed....

     
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    Feb 7, 2014 7:32 AM   in reply to bowen192

    Any more details on what the issue was, i.e. something at your end, at the licensing server end or a combo of both?

     
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  • Currently Being Moderated
    Feb 10, 2014 9:35 PM   in reply to bowen192

    There was a hitch at Adobe's end that we have resolved. You should not be facing the problem again. One just needs to install TCS5 and sign-in with the same adobe id with which TCS4 subscription was bought, to continue using TCS uninterrupted.

     

    Thanks,

    Anchal Arora

    TCS Engineering

     
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