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IoBV
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Missing Serial with Creative Cloud

Feb 2, 2014 6:53 PM

I've downloaded the Creative Cloud app to download de 30 days trial of PS CC. But now, when I open my legal copy of PS Elements 8 that came installed in my PC Sony, it asked for a serial, wich I don´t have (or don´t know where to look for it). I want to make it clear that everything is legal, I am not talking about cracked programs. Plse, I need help to keep using it. Thks.

 
Replies
  • Currently Being Moderated
    Feb 2, 2014 7:04 PM   in reply to IoBV

    When you uninstall Photoshop CC does it resolve the issue?  Have you tried it?  If not try it.

     

    Without the serial number you are not likely to get very far and we can't help you here because there is no official method of retrieving the serial number from Sony machines which came pre-installed with bundled software.

     

    Perhaps, you can ask in the Photoshop forum if they know how to rectify this situation.

     

    Good luck.

     
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  • Currently Being Moderated
    Feb 4, 2014 2:03 PM   in reply to IoBV

    Go to this link:

     

    <http://helpx.adobe.com/contact.html?product=photoshop-elements&topic=s erial-number-issues-or-activating-my-product>

     

    Scroll down and look for the Chat Now button:

     

    2014-02-04_2201.png

     

    Good luck.

     
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