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david1Motio
Currently Being Moderated

Why does FM XML Author 12 open instead of the full FM 12 in ATCS 5?

Feb 7, 2014 2:18 PM

Tags: #installation #subscription

I've tried installing and re-installing and umpteen Live Chat sessions. I've tried calling Adobe Tech. Support. "Current wait time is between 57 minutes and 1 hour."

 

I've followed all of their instructions but still, bizarrely, when I click the "FrameMaker 12" option under the installed ATCS 5 folder (Start > All Applications), what opens is "FrameMaker XML Author 12," which cannot open .fm files and prompts me to "download the full program."

 

The last Live Chat person told me to uninstall ATCS 4, and then, when I logged in to the Adobe site again, I could click "License this Software."

 

No such link appeared. And now, we are stuck without a mission-cirtical software package, days before a release.

 

Unbelievable.

 
Replies
  • Currently Being Moderated
    Feb 8, 2014 5:37 PM   in reply to david1Motio

    I don't know if this will work. Go to Preferences->Global->General

     

    On the Product Interface DropDown Menu Choose FrameMaker. Click OK. Then restart FrameMaker.

     
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  • Currently Being Moderated
    Feb 9, 2014 4:31 PM   in reply to david1Motio

    David,

     

    As Mike mentions, all you need to do is to change your interface preferences - not re-install the application.

     

    FM12_Interface_change.png

     
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  • Currently Being Moderated
    Feb 10, 2014 9:43 AM   in reply to david1Motio

    Log a bug report to get Adobe’s official attention – posting in the forums doesn’t qualify as that ;>)

     
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  • Currently Being Moderated
    Feb 10, 2014 10:02 PM   in reply to Jeff_Coatsworth

    The first time Framemaker is launched, a preference dialog is shown where the user selects the mode he wants too work on (see the screenshot below). You must have accidentally changed the mode to XML Author there, hence FM launched with XML Author mode. You can go and change this anytime through Edit->Preferences dialog.

    mode.png

     

    Regards,

    Anchal Arora

    TCS Engineering

     
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