Attempting to print PDFs fail with an compilation error. Plz assist....

[kdeuler]

Hi. I'm tire kicking RH11 / FM 12 with the trial copy.

On 3 or 4 separate documents, I can successfully print to .docx format, but I can't print to PDFs. When I try, the program quits with message just below. I've also attached the compbilation log, which ends with "Internal error encountered,  Failed to generate Printed Documentation. "

I can print the resulting .docx doc to PDF from Word. But that's an extra step I'd rather not have to take.

Any tips on what might be causing this PDF crash would be appreciated. I see that other's have had similar problems in the past, but its not clear if their was conclusion on their issues.

Thanks in advance.

Kurt

Starting to build Printed Documentation...
Printed Documentation processor 11.0.0.179

Building C:\Users\keuler\Documents\My RoboHelp Projects\00001\!SSL!\Printed_Documentation\Printed_Documentation.doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 1 second.
Preparing environment...
Printed Document Generator Environment: Word 14.0.7113,  OS 6.1.7601, RAM 0 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'Title Page'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'The Minerva iTVFusion Platform'...
Processing 'The Minerva iTVFusion Platform'...
Warning: style (span.FM_SC4282635) is not defined and will be removed.
Warning: style (span.FM_SC781925) is not defined and will be removed.
Building 'Software Architecture'...
Processing 'Software Architecture'...
Warning: style (span.FM_SC42502) is not defined and will be removed.
Building 'Minerva Ecosystem'...
Processing 'Minerva Ecosystem'...
Building 'Services'...
Processing 'Services'...
Warning: style (span.FM_SC11180233) is not defined and will be removed.
Warning: style (span.FM_SC19221189) is not defined and will be removed.
Warning: style (span.FM_SC17135174) is not defined and will be removed.
Warning: style (span.FM_SC16221190) is not defined and will be removed.
Warning: style (span.FM_SC5159755) is not defined and will be removed.
Warning: style (span.FM_SC8258053) is not defined and will be removed.
Warning: style (span.FM_st) is not defined and will be removed.
Building 'Deployment Options'...
Processing 'Deployment Options'...
Completed building chapters...
Updating list paragraphs...
Saving 'Printed_Documentation.doc'...
Updating images...
Saving 'Printed_Documentation.doc'...
Saving 'Printed_Documentation.doc'...
Updating Table of Contents...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\Users\keuler\Documents\My RoboHelp Projects\00001\!SSL!\Printed_Documentation\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...

Internal error encountered,  Failed to generate Printed Documentation.

[Peter Grainge]

Do you have more than one version of Word installed?

Do both show the Acrobat ribbon?

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[kdeuler]

Thanks Peter. I only have one version of Word installed, but your top about Acrobat ribbon is a good one, I'm sure. No, I don't see this in the ribbon, and, per these instructions:

http://forums.adobe.com/message/4781407

I see that the PDF add-in is in the disabled list. I'll follow the instructions there to add it in. (My guess is that this will fix the problem.)

Thx.

kt

[HelpAuthor1]

HI Peter,

I am using RoboHelp 11 and I checked out another discussion similar to this one but this describes my issue exactly. Unfortunately, my Word (2007) does have the Acrobat ribbon bar but still does not create a PDF automatically out of RoboHelp for Printed Documentation Source Layout.

I am wondering if it isn't the older version of Word; or that we don't have a full version of Acrobat; or that we are on VirtualMachines (VMs) in our location? I'm thinking maybe it's the older version of Word or the Acrobat issue?

Oh and we are on Windows 8.

Any ideas?

Thanks, Susan

[Peter Grainge]

Sorry for the slow response. Word 2007 is not supported.

RoboHelp platform matrix

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[WilliamEngility]

I am having this issue too. I am curious about a couple of things.

If Word 2007 is not supported why is the only Print file generate save option for Word in RH11 a .doc extension (Word 2007) and not .docx ( Word 2010/2013)?

RH11 crashes every time I try to Generate a PDF file.

William

[Peter Grainge]

I would have expected the dropdown to include both file formats when a valid version of Word is installed and recognised by Rh.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[shijua69791861]

Please see whether the solution mentioned in the below thread work

Re: Cannot generate PDF with RH10