setup has detected you already have a more functional product installed....

[Really?Adobe]

Ok, have adobe standard XI. end user needs Pro to redact sections of pdf's.

paid 199.00 for digital upgrade from standard to pro. download...execute...

error on starting setup. setup has detected you already have a more functional product installed....installation will now terminate.    

I have 2 choices. the Go to hell adobe your product dont work, and process a refund.

or

try to get phone technical support.

Honestly why does adobe make it so difficult to work with them. My company needs digital signatures and i'd never use adobe. Adobe support is the worst in the IT industry imo and apparently their software developers cant determine that Pro is and UPGRADE from standard.

if anyone understands a work around i'd be interested in hearing but i can't say i've ever had an efficient experience with adobe and i wish i could find an alternative for adobe acrobat pro.

[EnterpriseHelp]

The process works for nearly everyone, so let's see if we can identify the issue specific to your machine(s).

First, the ETK descibes this issue: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/troubleshoot.html?highlight=functional.

The last bullet mentions that one could use the cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html.

However, I'm not familiar with digital upgrades and don't know if you need parts of Standard to remain on the machine to upgrade to Pro. What exactly did you download? (list files/size).

Ben

[Guest · Accepted solution]

First you are attempting to install Acrobat Pro XI over Acrobat Standard XI and it's throwing an error that you have a more capable product.  While not the most elegant or even correct message IMHO what it means is that you can't install the same version of Pro over Standard. If they were different versions (ie. Acrobat Pro XI over Acrobat Standard X ) then it would work.   There are good reasons for this installation error, but let us try to get you to the place where you can actually get the work that you need to get done accomplished. 

You can use a virtual machine like VMWare, VirtualPC, Parallels, or Oracle VirtualBox to host another Windows instance and load Adobe Acrobat Pro on that vm.  These are really the best way to keep things on the same machine and have both as separate usable installations.  In all cases, you provide the Windows installation media. The price of the VM software varies from free to some reasonable prices.   Your choice though.

VMWare is a purchased product Windows and Mac:  http://www.vmware.com

Parallels is a purchased product for Mac only:  http://www.parallels.com

VirtualPC is downloadable from Microsoft at no cost:  http://www.microsoft.com/en-us/download/details.aspx?id=3702

Oracle VirtualBox is downloadable from Oracle at no cost: https://www.virtualbox.org

And one more thing... you need to contact Adobe Customer service because you should be using the full Acrobat XI installer with a full blown installer Serial Numberand not the upgrade installer with an upgrade serial number.

[EnterpriseHelp]

Turns out Sabian is correct. I went through the upgrade workflow and 11 std > 11 pro is not offered as an option. See this:

And when you go to purchase the upgrade you are supposed to choose your existing product. Note that 11.0 STD is not an option to select: