We've built a custom connector for Drive to connect with our DAM. If we enable the READ_XMP_METADATA capability, Bridge crashes immediately as soon as we browse a folder where images exist. We strongly believe the crash occurs when Bridge tries to read the thumbnails for the images (thumbnails for images is a mandatory feature for us). It happens on every Drive version from 4.2 to 5.0.1, on Windows 32/64bit and on OSX.
On the hotline I was told there is no telephone support for Drive and I should consider going to the forums, so here I am. Please advise how to get a solution for this. I can provide sourcecodes and access to our server to reproduce the problem.