Skip navigation
RuBiX
Currently Being Moderated

An unexpected and unrecoverable problem has occurred. Photoshop will now exit.

Feb 15, 2014 6:51 PM

Tags: #cs5 #mac_os_10.7.2

Hi,

 

I am running a MacBook With OS X 10.7.2 with PhotoShop CS5 Extended.

 

Today I found this error message as soon as photoshop opened:

"An unexpected and unrecoverable problem has occurred. Photoshop will now exit."

 

This happens as soon as the toolbar shows.

 

I don't know where to find a crash report, can you tell me please?

 
Replies
  • Currently Being Moderated
    Feb 15, 2014 9:55 PM   in reply to RuBiX

    That won't have a crash report, because it isn't a crash.  If there was a crash, you would get a crash report dialog.

     

    That sort of error usually comes from a corrupt installation, a corrupt OS install, disk errors, or other major problems.

     

    Why are you on 10.7.2 instead of 10.7.5? (Apple fixed a lot of bugs in those dot releases)

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 15, 2014 10:57 PM   in reply to RuBiX

    Need to remind them that they're a couple years behind, and probably running into a lot of OS bugs that were fixed years ago.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 16, 2014 1:51 PM   in reply to RuBiX

    You can try resetting Photoshop's preferences.

    Beyond that, it would mean repairing the disk, or reinstalling Photoshop and the OS (and patching it!).

     

    They really, really need to update the OS (and I have no idea how they justify keeping something old and unpatched, while I bet they patch Windows every month...).

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points