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katwoody40
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Adobe Premiere Elements 11 & Photoshop Elements 11 Errors, Downloading Problems, Uninstalling probs

Feb 20, 2014 11:04 AM

Tags: #error #upgrade

On May 8, 2013 I ordered Adobe Premiere Elements 11 & Photoshop Elements 11. To this day they do not work properly, did not download properly, nor can I get them uninstalled properly to reinstall properly. I have not been able to contact Adobe all these months, & now they tell me I have to pay $39.00 more just to speak to them. I refuse to give them anymore money than I have already gave them! Does anyone know how I can resolve this issue? I currently  have Adobe Photoshop Elements 7.0 & Adobe Premiere Elements 7.0. I was upgrading. 

 
Replies
  • Currently Being Moderated
    Feb 20, 2014 7:03 PM   in reply to katwoody40

    To this day they do not work properly, did not download properly, nor can I get them uninstalled properly to reinstall properly.

     

    You need to explain this further to get any help on these forums.

     

    First tell us do you get any error messages when you try to install the product (I presume this is what you call download properly)?

     

    You also need to tell us what your operating system is.

     
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