Timing of orders is inaccurate!

[Brinaland]

In our ecom shop... under Orders in CRM, the 'Create Date' of the last several orders is off. For example, I just ran a test purchase this morning, and it's showing up as being made, yesterday afternoon... My order is also being listed before another customer, who I know made their purchase 16 hours before me.

We also haven't received a purchase (other than the test one I just made) in over 16 hours.

When our usual ordering traffic/pace is one every 1-2 hours. Albeit my test purchase just went through fine (despite the time glitch), so am scratching my head. Could it be coincidence? Weird and concerning.

[Alex_Pavelescu]

Hi!

What's the timezone of the website and from what time-zone was the order created (and at what time)? You can find out what timezone you're on by starting a new campaign. the delivery time will show the timezone of the website: http://prntscr.com/3061wc

Kind Regards,

Alex

[Brinaland]

Hi Alex -

Thank you for your reply!

The timezone of our site is GMT. (I just checked on the email campaign page, as you advised)

I placed the order at 9:15 a.m. MST, on Tuesday March 11.

As soon as I placed it, and then viewed the orders list… the Create Date listed my order at 4:38 p.m., on Monday March 10.

Whereas in the past, when an order is placed, and we look at the Create Date, the timing matches.

Sabrina

[Alex_Pavelescu]

Hi Sabrina

The default timings of the orders panel should match the time-zone of the site, please raise a ticket, we'll take a closer look at what's happening in your case.

Kind Regards,

Alex

[mario_gudelj]

The create time it's when the product was added to the cart and not when

you check out.