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Two Mice Appearing in Recording - Please Help!

Guest
Mar 24, 2014 Mar 24, 2014

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I use Captivate 6 on a MAC OSX 10.9.2

I record manually with the "Automatic" setting and I'm capturing TWO mice, rather thna one mouse movement.  One mouse is moveable (as expected), however the other is static and I am spending A LOT of development time to cover up with screencaps and overlays.  This is driving me crazy!

I have played with the following settings and seen no resolution:

  • Preferences > Recording > Modes - I deselect/select "show mouse location and movement"
  • Preferences > Recording > Video Demo - I deselect/select "show mouse in video demo mode"
  • Clearning cache
  • Uninstalling/Reinstalling Captivate

Has anyone else seen this?  Is this a known issue?  I have searched and not found anything on the topic.  Please help!

Thanks,

Kaitlyn

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Recording

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