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Unable to view videos on certain sites using 64 bit/Win. 7/IE 11

New Here ,
Apr 15, 2014 Apr 15, 2014

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I just installed your latest flash player on my Samsung laptop using 64 bit Windows 7 OS with IE 11 and I can hear sound but no video on the following sites: Arsenal.com, skysports.com, nba.com, Facebook.com but I can view videos on cnn.com and You Tube. I have tried to troubleshoot this with the suggestions given on the forums here but to no avail. - thank you

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LEGEND ,
Apr 15, 2014 Apr 15, 2014

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"User-Agent Strings"

That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.

Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser. User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video. Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome). Problem is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11.

YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play. There are many sites that haven't made the switch to HTML5 though.

Facebook can't do that, because HTML5 doesn't apply to games... only video.

Microsoft has no plans to "fix" the mess they've created because they think it's a great idea to block you out of content on the websites you visit.

They recommend using "Compatibility View" and pretending that you're using an older verison of IE... Problem with that is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

I'm not big on "pretending" so I recommend actually using another browser.

Firefox (from Mozilla)

Opera (from Opera)

Safari (from Apple)

Chrome (from Google)

ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

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