Hi,
I happen to have W-ME and got this same message today...
Hope there is a clue...

And the problem disappeared!
I'm not sure if it had anything to do with it, but I used a version check, that i remebered from a different W-ME machine
http://www.adobe.com/go/tn_15507

That reported I had the correct version on the system (9.0.45.0) and now when I open the same page that caused the errormessage it displays correctly.

Hope this helps you too.

I too run Windows 98. I tried to download Flash Player from http://www.adobe.com/shockwave/download/alternates/ and got the message that a file is missing that is required for this download: export, KERNEL32.DLL:VerifyVersionInfoA. I tried the previous posters advice and went to www.hilton.com to get that automatic flash player install, instead my browser crashed with a message that it had performed an illegal operation in FLASH9C.OCX.

How do I download Flash Player?

When I go to the adobe download page with firefox it crashes the second I enter the download page even without clicking on anything. The attempts described above happened when using Explorer.

I'm attempting to update Flash on my Win98se.

I also get the following:

missing export KERNEL32.DLL:VerifyVersionInfoA

The installation is apparently interrupted with that message.

I had not attemped, prior to this effort, to uninstall the previous version, as I never have done so with past updates.
Was I supposed to?

Does it appear that this 'bug' is common to Win98?

Opey

ALL...

I"ve been working with Engineering to understand this..

What's supposed to happen is this.. Because Google toolbar doesn't run on Win98, your OS is supposed to be detected by the logic on the Product Download Center. If it detects Win98 then it's supposed to not offer you the Google toolbar..

But if it fails to detect your OS correctly, then the Google Toolbar tries to find kernel32.dll so that it can launch it's internal download.exe in order to be installed. Which doesn't work on Win98, causing your problems.

So the team is trying to find out which specific versions of Win98 each of you has. Can you reply back with that information?

There's a quick and easy way to do this.. Paste the next line into the URL field of your browser:
javascript:document.write(navigator.userAgent);

This will output something like:
Mozilla/4.0 (compatible; MSIE 6.0; Windows 98), which gives us all the info we're looking for...

I also get the kernel32.dll error message while trying to download and install Flash.
I have Win 98SE. Also have the Google tool bar installed.

This is the info you requested:

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98)

I have the kernel32 error with Windows ME. What is the solution?

quote:

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Originally posted by: boiler66
I was having the same win98 problem with the kernel32 error trying to install flash 9. I tried the hilton site with no luck so I tried the flash 9 demo link http://www.adobe.com/products/flashplayer/productinfo/features/ and the link required me to do an "express install" to see the demo. The express install worked fine and I've used the flash several times on different web applications without problems.

---

Thanks boiler66! It worked for me also!

Thanks for all the info. Engineering is monitoring the thread and working on insuring the google toolbar isn't offered to Win98 users...

Bridgefan, did you decline the Google toolbar offer? I suspect you might actually have a different problem. If you could provide a more clear description of what's happening when hit sites that use Flash Player I'll try to point you in the right direction..

OK easy things first..

<<'aRels' is null or not an object.
URL http//www.genesreunited.com.asp?wci=tree Line845'>>

That's an asp error. It has nothing to do with Flash Player directly. It's something the asp code on the page is doing when it tries to write the html page that -contains- the SWF (flash) content. So you should contact genesreunited and let them know about that problem.

<<<Nissan.co.uk site tells me ' Flash needs to be installed to view parts of this site. >>

First, let me say that this is NOT the same as the Win98/google toolbar we've previously been discussing in this thread. Your problem is a more common Flash Player installer failure that my team has been working on for quite awhile. (I write this to avoid confusion for people finding this thread in the future...)

Here's what I'd like you to do.
Please import the following key into the system registry:

http://www.supportflash.com/ShockwaveFlash.ShockwaveFlash.9.zip

(read on)
Warning: The following solution involves the Windows System Registry. Editing or manipulating the registry incorrectly can result in serious system damage which may require re-installation of the operating system. If you are not comfortable editing the registry, then take your system to a professional. If you choose to proceed, then it is essential that you create a complete system backup and a Windows System Restore Point before proceeding. Adobe Systems cannot be held responsible for damage resulting from this information.

1. Unzip the ShockwaveFlash.ShockwaveFlash.9 key
2. Run the Flash Player uninstaller - download from here http://www.adobe.com/go/tn_14157
3. Select Start >run type in ‘regedit’
4. Select File > import
5. Import the ShockwaveFlash.ShockwaveFlash.9 key
6. Install the Flash Player from here: http://www.adobe.com/go/getflashplayer

Then try the Nissan site again. One of the problems we're fighting that something (we're not sure what.. spyware cleaners, registry editors,etc..) are locking or removing these special keys which prevent 'backwards installs' of Flash Player for security purposes. There is a certain way that some developers can access these keys for Flash Player detection in IE Windows. And if that key is locked or missing that detection fails and you wind up in an endless 'install Flash Player' loop..

Try the above and let me know what happens.

quote:

---

Originally posted by: cslaght
I am trying to get this running on a Windows 2003 terminal server. I have seen a lot of posts but nothing that I am trying is fixing it. The administrator has no issue with the Flash Player but any other user does. I can go as for as doing a Run As (the administrator) and it works but that is not a fix.

---

This is one of the things we're wrestling with. You'll most likely need to run the SubInACL tool on each user account. Painful, but that should fix it.

"Download SubInACL from Microsoft to fix permission issues that prevent the Flash Player Installation." ( http://www.adobe.com/go/fb1634cb)

I uninstalled the Google ToolBar (in the configuration panel of the PC) and I tried to install Flash and Shockwave..and it worked perfectly! Thank you.

OK. I hate to sound stupid but your post says that I have to run the SubInACL for each user but that tool says that you have to have administrator priv's to do so.
I know you are working on a soltions but this is crazy. I have 20+ users on a terminal server. Setting each of them as admins and going through this tool is just crazy! Is there an expected time frame for a solution that makes sense. As a contractor for my client, I can't keep billing them for time that may be unnecessary if a new version is going to be released to fix this issue.

Sorry to bother you again but I think my message got mixed up with cslaght's.

I was asking about the risk of damaging the Windows System Registry if I try your solution to the 'Nissan' problem. Is the risk more than negligible? Particularly as my system restore function is very unreliable - a common problem with Windows ME I believe.

Does anybody know to fix this problem or how to install it back on your system, so this problem canbe eliminated.

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; FunWebProducts; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) )

Thank you

I ended up here when I found I couldn't load flash player version 9 after reloading an old image to restore a PC to operation. I wasn't offered the "Express Install" Option at the ../productinfo/features/ URL mentioned by boiler66 until I first visited the microsoft update site and installed the Security Update for Flash Player (KB913433) patch. After that, the Express install option was displayed and worked for me too.

However, I remained unable to install the flash player from the Adobe Flash Player Download Center page no mattter what I tried but was able to load the player from the ../productinfo/features/ URL using the Express Install option.

Selecting the express install option loaded flash player 9 for me and was accompanied by a resulting registry entry in the macromedia folder under software in HKEY_LOCAL_MACHINE indicate that the latest version had been installed. Good luck.

I tried the subacl and i logged in as administrator and put the user as a administrator and he could see the flash when i took the access away he couldn't see it anymore.

I have windows 2003 Terminal server with about 200 users on 4 machines there has to be a fix