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"An error occurred while installing Adobe AIR"

Oct 9, 2008 2:11 AM

I am running Vista Home Premium SP1, and I keep getting the following error while trying to reinstall Air. After the install, I get a dialog box telling me Air installed successfully. When I click OK, I get a second box telling me: "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact
your administrator."

This error has repeated itself time after time. Air had installed fine a while back, but programs using it began having problems with uprgrades, so I uninstalled them and uninstalled Air, then tried to reinstall Air.

Here's the .airinstall.log file from the last install attempt:

Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
starting elevated install
subinstaller: starting install
subinstaller: Scheduling runtime installation operations
subinstaller: Installed Product GUID: is same:false
subinstaller: Beginning runtime installation
subinstaller: Beginning install
subinstaller: Installing c:\users\me\appdata\local\temp\air7233.tmp\setup.msi
subinstaller: Execution complete; beginning commit phase
subinstaller: Commit complete
subinstaller: install complete
Elevated install completed
subinstaller: begin quitting
Elevated install failed (3001)
runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3001" errorID=3001]
begin quitting


Any idea what's wrong?

Thanks
 
Replies
  • Currently Being Moderated
    Oct 9, 2008 5:21 AM   in reply to srlaca
    I am also getting an error. I first noticed it when trying to install the jott express application. I then tried installing Adobe air 1.1 standalone.
    Both logs are attached.
    Jott Log
    Starting app install of http://jott.com/jottexpress/jx.air
    UI SWF load is complete
    UI initialized
    Unpackaging to C:\WINDOWS\system32\config\systemprofile\TEMP\fla1DD.tmp
    unpackaging is complete
    application is bound to side-by-side version 1.0
    application is bound to this version of the runtime
    app id JottExpress
    pub id 50E28EE2422BD0599F081C2408B1BFDDBEFC6B6B.1
    application not currently installed
    Waiting for user confirmation
    User confirmed action: install
    creating native installer in: C:\WINDOWS\system32\config\systemprofile\TEMP\fla1DE.tmp
    native installer creation complete
    Starting install
    Destination for installed application is d:\Program Files
    Installed Product GUID: is same:false
    Scheduling uninstall of product guid {BB8B979E-E336-47E7-96BC-1031C1B94561}
    Beginning install
    Installing C:\WINDOWS\system32\config\SYSTEM~1\TEMP\AIR1D6.tmp\setup.msi
    Uninstalling product w/ GUID {BB8B979E-E336-47E7-96BC-1031C1B94561}
    Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    Rolling back install of C:\WINDOWS\system32\config\SYSTEM~1\TEMP\AIR1D6.tmp\setup.msi
    Rollback due to error complete
    stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    starting cleanup of temporary files
    application installer exiting

    Air Log

    erforming runtime install
    UI SWF load is complete
    UI initialized
    starting user confirmation
    Installation type: additionalNewest
    starting install
    Scheduling runtime installation operations
    Installed Product GUID: is same:false
    Scheduling uninstall of product guid {BB8B979E-E336-47E7-96BC-1031C1B94561}
    Beginning runtime installation
    Beginning install
    Installing c:\windows\system32\config\system~1\temp\air1f1.tmp\setup.msi
    Uninstalling product w/ GUID {BB8B979E-E336-47E7-96BC-1031C1B94561}
    Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    Rolling back install of c:\windows\system32\config\system~1\temp\air1f1.tmp\setup.msi
    Rollback due to error complete
    error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    begin quitting

    updater called with args:C:\Program Files\Common Files\Adobe AIR\Versions\1.0.6\Adobe AIR Updater.exe,-installupdatecheck



     
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  • Currently Being Moderated
    Oct 9, 2008 5:23 AM   in reply to srlaca
    One more bit of info: I had beta 1 installed, when I attempted to uninstall it with add/remove programs the .msi file couldn't be found and it is no longer on my system.
     
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  • Currently Being Moderated
    Nov 30, 2008 9:59 PM   in reply to srlaca
    This too was driving me insane. Here's what worked for me:

    Download and install the
    Windows Installer Cleanup Utility.

    Run it and look for an Adobe AIR entry. Mine was something like Adobe AIR 1.08 Select it and remove it.

    Now try to install Adobe AIR 1.5.

    Hope this keeps you from pulling your hair out. No thanks to Adobe/Microsoft :(
     
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  • Currently Being Moderated
    Dec 1, 2008 5:57 PM   in reply to srlaca
    Jink,
    Thanks for posting this. It has helped other users.

    -ted
     
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  • Currently Being Moderated
    Dec 11, 2009 6:43 PM   in reply to tzeng

    'An administrator' causing Air to be refused is not an isolated problem! The issue repeats itself all over the werb in various forms. In my case the thing won't instal on an XP Home SP3 system, though it did perfectly easily 7or 8 months' ago (I had to uninstal it, but have yet to succeed in putting it back). My failure occurs within less than one second of the installation attempt being made (as recorded by msiexec.exe). Unfortnately, Adobe's direct help system merely repeated various mantras (run Windows Instal Clean Up Utility, etc. etc.) when I asked them about it at length a number of months' ago. Annoyed that this is the only application I cannot get onto my system, I had another go, on my own, today. Nix! Maybe Adobe have deliberately fixed it so that it only works on one or two selected systems, to force people away from old things like XP? As can be seen, one is reduced to finding sinister reasons for the failure.

     
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  • Currently Being Moderated
    Aug 23, 2010 2:49 AM   in reply to srlaca

    Why are you using 1.5 or beta1 ? AIR 2.0 is publicly available.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 23, 2010 12:28 PM   in reply to Neobox75

    At the time of the post (December 2009), AIR 1.5.3 was the current public release.  AIR 2 was still in beta.

     

    Moved thread to the Installation Issues forum

     
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