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Cannot find Microsoft Word installed on your system

May 19, 2008 6:56 AM

Hi,

Wonder if anyone can help...

I just tried to generate my printed documentation in RoboHelp and everytime I try I get the error message 'Cannot find Microsoft Word installed on your system'.

It is installed, and when I go to Tools > Options > Tool Locations you can see it is pointing to the right location (C:\Program Files\Microsoft Office\Office12\WINWORD.EXE).

This is the first project I have done with RoboHelp 7.0 on Vista- does anyone have any ideas?

Thanks
 
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  • RoboColum(n)
    5,357 posts
    Oct 8, 2004
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    May 19, 2008 7:27 AM   in reply to Goldiew
    Hi Goldiew.
    Just checking that RH7 was installed after MS Word? If not, it won't be able to find it.
     
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  • RoboColum(n)
    5,357 posts
    Oct 8, 2004
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    May 19, 2008 8:12 AM   in reply to Goldiew
    Do you have Open Office installed? If so, this can cause a conflict. See the first item at this link for an explanation and fix.
     
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  • RoboColum(n)
    5,357 posts
    Oct 8, 2004
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    May 20, 2008 3:19 AM   in reply to Goldiew
    Can you import a word file into your project? What version of Word are you using?
     
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  • RoboColum(n)
    5,357 posts
    Oct 8, 2004
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    May 20, 2008 3:30 AM   in reply to Goldiew
    Is this issue limited to one project. Create a new project with a couple of topics and see if the same problem occurs. It may also be worth ensuring you have the 7.0.1 patch installed.
     
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  • Currently Being Moderated
    May 20, 2008 11:01 AM   in reply to Goldiew
    A longshot:

    Is your RH project on your local hard drive, and are you generating print doc to the same hard drive?

    Harvey
     
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    May 20, 2008 12:02 PM   in reply to HKabaker
    Not entirely sure this will help, but...

    In Word (2003), select Tools > Options > Security > Macro Security. In the Security Level tab, a selection of Very High or High will disable most macros (which RH needs to work with Word).


    Good luck,
    Leon
     
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  • Currently Being Moderated
    Jul 21, 2008 4:47 AM   in reply to MergeThis
    Hi all,
    Was this ever resolved? My entire documentation group has this problem!


    WinXP SP1
    RH7 7.02.001
    MS Office Word 2003 SP3 (i.e. MS WOrd V11.0)

    Questions checked so far (see previous entries)
    * Do you have Open Office installed? NO
    * Is this issue limited to one project? NO, nor to one user.
    * Is your RH project on your local hard drive, and are you generating print doc to the same hard drive? YES
    * In Word (2003), select Tools > Options > Security > Macro Security. In the Security Level tab... LEVEL IS MEDIUM

    We are frequently asked for printable/editable versions of our helpfiles, so this is a major problem for us. All help appreciated.
    Thanks.





     
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  • Currently Being Moderated
    Jul 21, 2008 6:17 AM   in reply to Goldiew
    In an earlier post (5/20), you said: "and re-install them in the right order (Office then RoboHelp)."

    Today, you say: "you should install Robohelp after installing Office (something I didn't do!)."

    ???????????????


    Good luck,
    Leon
     
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  • Currently Being Moderated
    Jul 21, 2008 6:28 AM   in reply to Bosch_pb
    Thanks Goldiew,

    I definitely installed RH7 AFTER MS Office.

    Perhaps the Adobe people should say which they prefer, but think about it, they would be crazy to ask their users to de-install MS-Word before installing RH7!!


    BTW: I also checked the tool locations dialog. In my case also they match.
    C:\Program Files\Microsoft Office\OFFICE11\winword.exe - CORRECT


    This seems such a basic functionality it is hard to believe it doesn't work on RH7. I never had a problem with it under RH6 and Win2k. [Aside] On the other hand RH6 used to crash frequently when I saved files, and that has (TG!) now stopped, at least for the present.

     
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    Jul 25, 2008 3:51 AM   in reply to Goldiew
    Adobe don't ask you to deinstall Word first. Simply that RH is installed after Word.

    Was RH installed with admin rights?

    Have you looked under Printed Documentation Issues on my site? There is some information there about "Word has not been started".

     
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  • Currently Being Moderated
    Jul 25, 2008 4:44 AM   in reply to Goldiew
    Yes, Robohelp was installed with Admin rights.

    Thanks - I found a couple of hints on http://www.grainge.org/pages/authoring/printing/print_issues.htm
    I will let you know if anything works.

     
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  • Currently Being Moderated
    Aug 12, 2008 1:46 PM   in reply to Bosch_pb
    Was there ever a definitive solution found? Today I discovered the same problem with RHX7 running on Vista, but not RHX7 running on XP Pro. I've got Word 2003 installed (prior to RH) on both machines. (And I would swear that I did not have this problem with RHX7 on Vista with Word 2003 in the recent past, though I can't be sure.)

    Nita Beck
     
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    Aug 12, 2008 2:15 PM   in reply to nitabeck
    And let me add that RoboHelp 7 for Word (please excuse my calling it "X7" above... old habits...) finds Word 2003 just fine. It's RoboHelp 7 HTML that can't find Word 2003.

    Nita
     
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  • Currently Being Moderated
    Aug 13, 2008 11:46 PM   in reply to Goldiew
    No. The possibilities I know of are in the topic Bosch_pb has provided.

     
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    Aug 14, 2008 2:04 AM   in reply to Peter Grainge
    Sorry - I won't be able to try out the hints on http://www.grainge.org/pages/authoring/printing/print_issues.htm for at least a couple more weeks.

    What I can report is that two of my colleagues, who had the same problem, suddenly don't have it any more. We have no idea why it suddenly works (i.e. what changed in their Windows environments). The two are at totally different locations and have different PC-setups. The problem persists for me, unfortunately.

    [Aside - to whom it may concern]
    I confess to being very annoyed that Adobe Tech Support haven't yet addressed this very basic and detrimental issue at source, but leave it to users to thrash it out in a "forum". By this I mean no disrespect (quite the contrary!) to Mr Grainge, who has provided most of the help so far. My experience with Adobe products, starting only a year and a half ago, has so far been very negative.

     
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  • Currently Being Moderated
    Aug 15, 2008 9:59 AM   in reply to Goldiew
    I am encountering the same problem. I am on a machine that was set up to conenct to Citrix to access MS Word. As a test I dropped a Word file on my desktop - I clicked to open it and it goes through Citrix instead of using the local copy of Word- so it makes sense the RoboHelp wouldn't be able to find my local copy of Word. I'm in the process of working with my sys admin to look into this further.

    Update-- the sys admin disabled the citrix agent - the citrix icon no longer appears in the system tray. This also causes the .DOC extenstion to be associated with the local copy for Word instead of the Citrix copy. Next he rebuilt my profile. Works now!
     
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    Aug 16, 2008 3:23 AM   in reply to Goldiew
    LolaLittle

    I was just going to ask you to post the outcome and I see you have amended your post to cover that. Thank you. That could be quite useful.

     
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    Sep 1, 2008 4:37 AM   in reply to Goldiew
    I updated the Print Issues article on my site yesterday with another cause. Don't know if it is relevant.

    Any old versions of RH still installed? Beyond that I don't know what to suggest as it seems to be unique to your machine.

     
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  • Currently Being Moderated
    Sep 17, 2008 11:20 AM   in reply to Goldiew
    I think I've the solution.
    RH7 looks for the Winword.exe file in the Program Files folder, which has security restrictions to limit access.

    1) Make an alias of the Winword.exe file and place it in another area (like your desktop or "My documents" folder)
    2) In RH7-Tools-options-tool locations-HTML editors, point the Word entry to the new alias. Save and close everything.

    RH should now find Word. Post your results for others to see!
    WK
     
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    Sep 17, 2008 12:03 PM   in reply to Wkugelman
    Sounds great... in theory... and you really had me going there!

    But, alas, I can't get this solution to work on Vista. When I try in RoboHelp to browse to where I put the shortcut to Word (and I've tried putting it in different locations), Vista's Open window doesn't show any shortcuts. If I manually type in the path to the shortcut, RoboHelp tells me the path is invalid.

    Nita
     
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    Sep 17, 2008 1:28 PM   in reply to nitabeck
    quote:

    Originally posted by: nitabeck
    Sounds great... in theory... and you really had me going there!

    But, alas, I can't get this solution to work on Vista. When I try in RoboHelp to browse to where I put the shortcut to Word (and I've tried putting it in different locations), Vista's Open window doesn't show any shortcuts. If I manually type in the path to the shortcut, RoboHelp tells me the path is invalid.

    Nita


    My fix above has worked on a number of XP boxes. As for Vista... Time to jump over to the MS-Vista forums for a solution to VIsta's Open dialog box. You have my sympathies for having to use Vista...
     
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    Sep 18, 2008 2:42 AM   in reply to Wkugelman
    First, thanks to Wkugelman for this new initiative. I think we are a big step nearer, but not quite there yet.

    Nitabeck wrote
    quote:

    If I manually type in the path to the shortcut, RoboHelp tells me the path is invalid.


    This happens to me on XP too, so there must be some other problem. I do have adminsistrator rights on this PC. Here's what I do

    1) Find WINWORD.EXE and create a shortcut to it on my desktop. I rename it to WINWORD.EXE
    2) In RH. Menu:Tools > Options > Tab:Tool Locations > Pane: HTML Editors
    3) Select the line Word 2003 and click the Edit... button to change the path
    4) I get a popup called HTML Editor with Word 2003 grayed out above, and a path selector text box below.
    5) Now it doesn't matter whether I use the path browser icon and navigate to my new shortcut, or whether I enter the path manually. When I click OK I get a popup saying the path is invalid or I return to the HTML Editor popup but the path to Word has not changed (it remains C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE ).

    Notes: It doesn't matter whether the path is on C:\ where Program Files (with Office11 And Adobe Robohelp 7 reside), or on D:\ where my "My Documents" directory is with subdirectory My Robohelp projects.

    I have also played around with the two radio buttons at the bottom of the Tool Locations tab:
    * Auto-select editor and
    * Use default editor
    But to no avail. Can someone explain what these options change?

    If protections on the OFFICE11 directory or Winword executable are the problem, wouldn't it be simpler to loosen these so that RH can use it?
     
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    Sep 18, 2008 2:58 AM   in reply to Bosch_pb

    Next experiment.

    Instead of making a shortcut to WINWORD.EXE I actually copied the whole thing, all 12MB, to
    D:\My Documents\My RoboHelp projects\

    This time RH accepts and displays the new path!

    But I still get the popup Cannot find Microsoft Word installed on your system when I click "Printed documentation"
     
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    Sep 18, 2008 3:10 AM   in reply to Goldiew
    The problem you guys have is about RH not being able to start Word to generate printed documentation which is not the same as using it as the editor.

    I have not previously seen any reference to restrictions on Program Files restrictions and cannot figure out how creating a shortcut to the same exe would beat the restrictions.

     
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  • Currently Being Moderated
    Sep 18, 2008 3:17 AM   in reply to Goldiew
    Following my own hunch
    "If protections on the OFFICE11 directory or Winword executable are the problem, wouldn't it be simpler to loosen these so that RH can use it?"

    ...I changed the permissions on WINWORD.EXE and the OFFICE11 directory to allow "Everyone" to read and execute. Note: This is probably a big Windows security risk, but I thought it worth the try.

    Guess what? I still get the error!
     
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    Sep 18, 2008 3:27 AM   in reply to Goldiew
    Just for a laugh, try opening RH for Word. I wonder if that will create a missing registry entry?

     
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    Sep 18, 2008 5:02 AM   in reply to Peter Grainge

    Worth a try but didn't help. Thanks anyway.

    I opened RH for Word (for the first time). Saved a dummy project in it. Restarted RH with an old CHM project and tried the "Printed Documentation" button.

    Same old "Cannot find Microsoft Word" error, both before and after a complete reboot.



    The weird thing, as I mentioned before, is that the error appeared for me one day, though I had managed to generate Word docs with the previous version (RH6). I'm unsure whether I ever managed with RH7.

    A couple of colleagues have had the opposite experience: didn't work und er RH6, now it works under RH7.


     
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  • Currently Being Moderated
    Sep 18, 2008 5:26 AM   in reply to Goldiew
    Well while we are in the market for clutching at straws, go to Help | About in Word.

    Click Disabled Items. Anything there?

     
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  • Currently Being Moderated
    Sep 18, 2008 6:07 AM   in reply to Goldiew
    Nope - nothting in disabled items.


    BTW as we are fully paid-up customers I've just created Adobe Support Case #0180428973 for this problem, and for the problem description simply pointed the tech support guys to this forum topic. Should be more than enough to be going on with.

    I will of course post any results here.

    Thanks for your continued assistance, Mr Grainge.
     
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    Sep 18, 2008 7:35 AM   in reply to Bosch_pb
    Hi all,

    As a matter of interest, have you checked if there were any Office updates at about the time the problem materialised. If more than one user was affected at the same time within an organisation, I would be suspicious of the updates. Also look for Windows updates.

    Regards,

    Brian
     
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    Sep 18, 2008 8:35 AM   in reply to Peter Grainge
    quote:

    Originally posted by: Peter Grainge
    The problem you guys have is about RH not being able to start Word to generate printed documentation which is not the same as using it as the editor.

    I have not previously seen any reference to restrictions on Program Files restrictions and cannot figure out how creating a shortcut to the same exe would beat the restrictions.





    Peter is right, there is no logical reason why my fix should work, yet it did. furthermore, after removing the html editor link to Winword, as well as the .DOC file association to ms-Word, I can still generate a Word doc. Feels like a registry issue to me. Lets see what the Adobe techs say...
     
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    Sep 21, 2008 1:59 AM   in reply to Goldiew
    To anyone still having this problem, please go to Run and enter winword.exe.

    Then post here whether or not Word opens.

     
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    Sep 22, 2008 5:18 AM   in reply to Peter Grainge
    Morning, Peter.

    On Vista, Word DOES start up if I enter winword.exe at Run.

    Nita
     
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