Originally posted by: Peter Grainge
See how many instances of Robohook.wll you have and whether there are any case differences.
This dreaded problem resurfaced for us again recently after we'd all meekly installed the 7.0.3 patch.
Chrissy_Tizzy's staggering of program starts (Word / RH) didn't work for us, but Peter Grainge's patched DLL did.
Once you have got hold of it (Mail Peter Grainge via the Contact form on www.grainge.org) do the following:
It works on 7.0.3. and 7.0.2 for us.
All kudos to Peter Grainge - the best tech support asset Adobe has, and he's (probably) not even on the payroll.
There are two workstations here that are suffering from this issue, and we need it fixed ASAP (of course). I also have RHelp 7 and 8 on my machine (don't ask) both version get this error. I have emailed Peter (thanks for you efforts, mate, you are a trooper) but no response yet. Is there anywhere else that I can get this DLL?
Well, I had this problem back in RH7 and resolved it from this forum. Now, I have been working in RH8 for quite a few months and have two installations - one laptop and one desktop. Yesterday, the desktop simply stopped generating printed documentation, while the laptop is happily churning it out.
So far, I have tried all the solutions to this point.
Anyone have the problem on RH8?
You are the greatest!!! Regarding Template - not a problem, remember I have a parallel set up on my laptop, easy to restore. Now I did try fiddling with word macro security before removing the PDF995.dot, the laptop (which prints fine) was set to HIGH, the desktop was set to medium. So, safe to assume that security wasn't the issue.
PDF995.dot is a template that loads at startup. I use the program infrequently for odd things.
Near as I can tell, some update or program was installed on the desktop in the last month that wasn't on the laptop, and I still haven't tracked it down yet.
But, let's try your file.
I will contact you via your website.
Your RH8 MPj2Doc solved the problem, but alas, only partially.
On my XP, Office2003 system, I'm able again to produce Word docs with the option Generate Word DOC, but the option Generate Adobe PDF is still generating the internal errors Failed to generate PDF file and Failed to save doc and the message that Normal.dot is still open in another location.
Deleting normal.dot and generating a new one is no solution.
So I will use the Word docs to produce pdfs manually.
Maybe someday the Adobe people will remember they still have a few customers using Robohelp and provide a final solution...
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