Yes! This issue almost made me return RH. Tech Support
couldn't help. Finally found some info on Google and IT WORKED.
Perfectly. Need to un/register a DLL. Here's the Google posting
Click on Start and then on Run. Paste the following into the
Just wondering if there are other DLLs that also need
reregistering. Don't know which ones though. Have any changes been
made/applied to your PC (e.g. new programs added) that could have
messed up your DLLs?
When I tried Tech Support, they suggested my opening the
project with the Trial version corrupted the project to open with
the full version. I definitely couldn't find the way back, even
using an older version out of SourceSafe. Which makes me think
installing hte trial version impacts DLLs. I couldn't find anything
online for RH, but stumbled onto the DLL fix in a C++ user site.
Peter Grainger probalby knows something about this. He usually has
I upgraded from RoboHTML version 5 to version 8 via the trial download of 8. When I attempted to open a RH5 project into RH8, this error message appeared. Ran the fix described and Success!
The whole process:
What I did:
Step 1. Uninstalled RoboHelp 5 and the two patches to RoboHelp 5.
Step 2. Installed RoboHTML 8.
Step 3. Start RoboHTML 8, typed in the serial number at the prompt. RH8 should display.
Step 4: Floundering. I tried opening an existing RH5 project in RH8 and I got an error, "Unable to initialize DAO/Jet db engine." I also found that I was unable to create a help project from scratch. This told me that it was an installation problem, not a file import problem.
I went into Control Panel>Add or Remove Programs, chose Uninstall, then when offered the option to validate the install I chose that radio button. Process ran. Received message that the validation was successful.
I then downloaded RoboHelp again and re-installed... still didn't work, so I checked the forums and found Step 5. I'm thinking that you can skip the floundering step and go directly to Step 5.
Step 5. Ran patch as follows:
Click on Start and then on Run. Paste the following into the run text box:
Alert message should display that registering the DLL succeeded.
Step 6: Success! Once I followed these steps, I could then start a new project from scratch in RH8 and also import an existing online help project from RH5 into RH8.
Before importing any existing RH5 help into RH8, be sure to make a ZIP and put it somewhere safe, just in case things blow up. It shouldn't, but a backup is cheap insurance.
Note that once you open the RH5 project, you won't be able to open it in RH5 again.
NOTE: RH8 looks far more like Dreamweaver CS4 than like RH5. There is going to be a learning curve on this one. I don't even immediately see how to define my TOC... I'm sure it's there, it's just hiding.