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Problems converting Word documents to  PDF

Apr 13, 2007 8:37 AM

I am having trouble converting Word documents to PDF files. Whenever I try to convert the file, I receive the following error message: Missing PDFMaker files. Do you want to run the installer in repair mode? When I run the installer in repair mode, I still receive the same message. I have Adobe Acobat Professional 8 and MS Office 2007 installed on my PC.
 
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  • Currently Being Moderated
    Apr 13, 2007 8:59 AM   in reply to (EDL)
    Office 2007 is not yet supported. There are lots of threads about that so you should be able to search the forum and find the other postings.

    I believe a few people said that they were able to print to the PDF printer but PDFMaker does not work.
     
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  • Currently Being Moderated
    Apr 28, 2007 2:34 PM   in reply to (EDL)
    Hi CallieAnne & EDL,

    Regrettably I beg to differ with you CallieAnne, Acrobat Professional 8 will convert your MS Office 2007 documents to Pdf (will at least with me it does), however, for some unexplicable situation Acrobat Professional 8 will not convert previous word documents (97-2003)causing the following prompt "Missing PDFMaker files". I checked Acrobat's Online support

    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=329044

    however, Adobe acknowledge that this problem "Missing PDFMaker file" relates to their earlier versions ie: Acrobat Professional 7.0 Acrobat Standard 7.0, but no comment about Version 8. I suspect in time there will be patch in due course.

    An alternative to this situation of which Microsoft have been most helpful is to download their latest updates of their "addins" for your existing MS Office 2007, these updates are of course free if you hold a genuine license of their MS Office 2007 product. The Pdf converter can be found here:

    http://www.microsoft.com/downloads/details.aspx?FamilyId=4D951911-3E7E -4AE6-B059-A2E79ED87041&displaylang=en

    When saving/converting to Pdf, left click on MS Icon top left, left click "Save as" then left click PDF or XPS and your away laughing. This addin will allow you under MS Office 2007 to save previous versions of MS word documents.

    Hopes this helps.

    Regards

    Gruenen/Neuseeland
     
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  • Currently Being Moderated
    Jun 21, 2007 8:48 AM   in reply to (EDL)
    I have a similar problem converting Word 2007 files to PDF using Acrobat Prof 8.1. I get the following error message from Acrobat:

    "An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF."

    I have no problems with Excel 2007 or Powerpoint 2007. This problem only started once they released the Update patch for Acrobat 8 that integrated itself in the Office 2007 suite.
     
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  • Currently Being Moderated
    Jul 3, 2007 1:26 AM   in reply to (EDL)
    I cannot convert the WORD 2003 document to PDF.
    It tells me to correct the error, but does not tell what the error is ?!?!??!:

    "PDF conversion process failed, please correct the error and retry."

    Does anyone know what to do in this situation or what is causing the error?

    Thanks and regards,

    Andrei
     
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  • Currently Being Moderated
    Jul 4, 2007 11:54 PM   in reply to (EDL)
    Hi Andrei,

    Are you able to print to 'Adobe PDF' printer? Try follwing steps:
    1)Open a very simple Word document with one line of text and press Ctrl+P.
    2)Choose "Adobe PDF" Printer as the printer Name in printer dialog and press OK.
    3)Save the PDF file to some location when prompted.

    If a proper PDF file is created after (3) above then try to convert the Word file to PDF using PDFMaker(Adobe PDF->Convert to Adobe PDF).
    If this is also working fine then probably there is something in your Word file that is causing the problem.
     
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  • Currently Being Moderated
    Aug 8, 2007 2:57 PM   in reply to (EDL)
    I am having a similar problem. I get the message: "an unexpected error occured. PDFMaker was unable to produce the PDF." I have followed the steps from Mkashif, "Problems converting Word documents to PDF" #5, 5 Jul 2007 12:54 am Thank you! and succefully created a PDF. I still however cannot create a PDF from any of the other files on my computer (all of which are converted form Office 2003). Can anyone help?
     
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  • Currently Being Moderated
    Aug 8, 2007 11:52 PM   in reply to (EDL)
    I don't see the problem at my end. Can you also provide the following info....

    1) The message you are talking about is file specific or does it happen with every/any MS Word file (try creating a very simple new Word file with just a few lines of text and see if it works).
    2) Would it be possible for you to share a file with which you are experiencing the problem. You can share the file on any of the free file sharing servers and send me the web link.
    3) And also, are you able to create PDFs from Excel and PowerPoint.
    4) What version of Acrobat are you using?

    I've assumed that you are trying to convert your files to PDF using the "Adobe PDF" menu item (commonly known as 'Acrobat PDFMaker') in your MS Word application.
     
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  • Currently Being Moderated
    Aug 9, 2007 11:52 AM   in reply to (EDL)
    The Message only appears when I am in Adobe Acrobat Standard 8.1.0 and I select "create PDF from file and them I select any Word Document on my computer. It does not happen with Excel or Outlook. Also, when I try to create a pdf from Word, I receive no error message and no pdf.
    I can create new PDF's from new simple Word docs with one or two lines of text.
    I am thinking that the problem lies somewhere in the file conversion from .doc to .docx
    Here is an example docx file. Thank you very much for your help.
    http://www.driveway.com/lhkxu61719
     
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  • Currently Being Moderated
    Aug 10, 2007 5:42 AM   in reply to (EDL)
    I'm not able to download the docx file you have posted. I've already done all that hocus-pocus with its plug-in and 'Get edit widget' etc and have tried 3 different machines. Can you please share it at some other location.
    I can't say what's the problem is until I see the file but it seems to be file specific. Does it happen with every doc file which is saved as docx.

    See if a workaround works for the time being:
    1) Launch Word 2007.
    2) Open your file and click on 'Acrobat' menu.
    3) Click on 'Create PDF' button under 'Acrobat' menu.
    4) In the 'Save As' dialog box choose 'Quick and Simple' instead of 'Fully functional'.
    5) Click 'save' and see if a PDF gets created.
     
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  • Currently Being Moderated
    Aug 10, 2007 9:22 AM   in reply to (EDL)
    Since docx is the new default file format in Microsoft Word 2007 and this new format is not backwards compatible with previous versions of Microsoft Office convert it to .doc format. Then Open in Word 2007 and try creating PDF.
     
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  • Currently Being Moderated
    Aug 11, 2007 4:03 AM   in reply to (EDL)
    Hi Robert,
    Adobe Acrobat 8.1 supports PDFMaker for Office 2007 and its new file formats. Hence if Darius is using Word 2007 then he doesn't need to convert his docx files to doc or vice versa for using PDFMaker.
    Though if he would have been using some older Acrobat version with Word 2007 then even converting the docx to doc wouldn't have helped because in that case PDFMaker won't be availabe in Word 2007. The only solution I see in that scenario is to print to Adobe PDF printer.
     
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  • Currently Being Moderated
    Aug 12, 2007 9:04 PM   in reply to (EDL)
    Hi everyone,
    I'm experiencing the same problem, that is,the following error message when converting MS Word document: Missing PDFMaker files. Do you want to run the installer in repair mode?

    I'm using Office 2003 and Acrobat Professional 7.0.3

    I've tried to download updates (7.0.5-7.0.9)but failed. I'm getting this message:"The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a diffirent version of the program".

    Shall appreciate a solution to this problem?
    Regards,
    MosMash
     
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  • Currently Being Moderated
    Aug 13, 2007 1:55 AM   in reply to (EDL)
    Hi everyone,
    This is MosMash,I forgot to tell you that it is still possible for me to create PDF files from excel document.
    Does that tell you anything?
    Thanks,
    MosMash
     
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  • Currently Being Moderated
    Aug 13, 2007 11:30 PM   in reply to (EDL)
    Your last message tells a lot....
    Check if 'Adobe PDF' Menu is present when you launch Word 2003. If it is there then open a simple word file and convert it to PDF using 'Adobe PDF'- > 'Create PDF' option. Let us know what happens.
    If 'Adobe PDF' menu is not there then goto Help-> 'Disabled Items' and see if 'PDFMaddin' entry is present there. Select it and press Enable. Restart Word now and check if it works now.
     
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  • Currently Being Moderated
    Aug 14, 2007 7:59 AM   in reply to (EDL)
    Cannot delete or repair Adobe Acrobat Professional 6.0, nor access original disk since "accidently" using a registry repair program. I have used system restore to no avail.

    The following scenarios occur when trying to "change/remove" Adobe program/updates:

    Attempt to Uninstall:
    Adobe Acrobat/Reader 6.0.6 Update
    WINDOWS INSTALLER window:
    The feature you are trying to use is on a network resource that is unavailable.

    Click OK to try again, or enter an alternate path to a folder containing installation package Adobe Acrobat and Reader 6.0.6 Update.msi in the box below.
    C:\Program Files\Adobe\{9074E407-55DC-4A4C-A591-6ADA60386EF4}\

    Click Okay and appears--

    ADD OR REMOVE PROGRAMS window:
    The installation source for this product is not available. Verify that the source exists and that you can access it.

    Attempt to Uninstall:
    Adobe Acrobat/Reader 6.0.5 Update
    WINDOWS INSTALLER window:
    The feature you are trying to use is on a network resource that is unavailable.

    Click OK to try again, or enter an alternate path to a folder containing installation package Adobe Acrobat and Reader 6.0.6 Update.msi in the box below.
    C:\Program Files\Adobe\{490A4339-AFA5-4098-A374-7752A1A30308}\

    Click Okay and appears--

    ADD OR REMOVE PROGRAMS window:
    The installation source for this product is not available. Verify that the source exists and that you can access it.

    Attempt to Uninstall
    Adobe Acrobat/Reader 6.0.1 Professional
    ADD OR REMOVE PROGRAMS window:
    This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

    Anyway to recover functionality to remove/change (uninstall/repair)?

    I also am unable to access the original disc now. WINDOWS INSTALLER window:
    This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

    Any help available?
     
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  • Currently Being Moderated
    Aug 14, 2007 8:10 AM   in reply to (JimSBowers)
    Things seem pretty desperate and a clean install of Windows might be
    in order. But you could try the Microsoft Windows Installer Clean-up
    Utility.

    Aandi Inston
     
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  • Currently Being Moderated
    Aug 15, 2007 2:47 AM   in reply to (EDL)
    Jim I think you should add a separate thread for your problem. The issue in this thread is different than what you are facing. Other users might have a solution for your problem and might help.
     
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  • Currently Being Moderated
    Aug 16, 2007 6:38 PM   in reply to (EDL)
    Believe it or not, I actually HAVE already done a clean install of windows, office 2007, and acrobat pro, to NO avail. I get the exact same message as does SAW. Is this a wide-spread problem? I can't imagine that it's just me, since I have re-installed EVERYTHING; from the OS up.
     
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  • Currently Being Moderated
    Aug 17, 2007 5:26 AM   in reply to (EDL)
    I think these messages are most of the times file specific only. Try out following and let us know what you find:

    - Try to create PDF out of a simple new one page word file. Remember that the new file should have the same extention as the problem file (.doc or .docx). If it works then issue is file specific.
    - Try to print the problem file over to 'Adobe PDF' printer.
    - Are you able to create PDFs from Excel and PowerPoint.

    I assume you have Acrobat 8.1 (you should see a 'Acrobat' ribbon in your office application).
     
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  • Currently Being Moderated
    Aug 17, 2007 2:14 PM   in reply to (EDL)
    So, I have done all of the requisite tests (and yes, I am running Acrobat 8.1)... and here are the results <drumroll>:<br /><br />1. Whether for a .doc or a .docx, long or short, simple or complex, it fails. I feel it important to distinguish here that I do not even get the error message when converting within word. When converting within word, the dialogue and the process simply disappear without any indication what has happened, and when I look for the file, it hasn't been made. The error message occurs only when I right-click and select "Convert to Adobe PDF". Now, there appears to be a way of doing it when I use the "Save as PDF or XPS" function that Microsoft added on when Adobe was taking too long to get a workable plugin, but I want to emphasize that I did not add that in until AFTER I had tried everything else through Adobe. I also would like to say that I inherently think I am getting lower functionality by creating a PDF through a Microsoft program instead of through the adobe program that is DESIGNED to do it.<br />2. The other thing that is enigmatic at best and downright annoying at worst, is that it DOES work to print with the Adobe Printer. So it is apparently some problem with the ribbon functionality or with the right-click functionality. Either way, it is ridiculous. Of the three ways designed to produce a pdf, the best I can get is the darned pdf printer. This is very inconvenient for the purposes of combining multiple documents into a single pdf, and all I really want is some decent, designed functionality.<br /><br />3. Yes, both excel and powerpoint work from the ribbon commands, and from the right-click functionality<br /><br />... any ideas? I'm desperate here. THanks.
     
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  • Currently Being Moderated
    Aug 17, 2007 2:58 PM   in reply to (EDL)
    Using Acrobat 8.1 in Vista 64 with Word 2007.

    When I print to Adobe PDF or "save as" Adobe PDF, two things happen.

    I always get this message: "The Printer Command in Invalid"

    After hitting OK, it does convert. But I found that
    on one page where I have an embedded excel spreadsheet, the spreadsheet prints sold black.

    Same thing if I convert the DOCX to DOC and print.

    I don't know if this is Vista or Adobe.
     
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  • Currently Being Moderated
    Aug 18, 2007 11:38 PM   in reply to (EDL)
    James you should open up a new thread and I'm sure someone will be able to help you there.

    David you are pretty right, PDFs created using Adobe PDFMaker offer much more functionality then the ones created from MS 'Save as PDF' addin.
    Anyway, have you tried the workaround I'd mentioned above in this thread (see Mkashif - 6:42am Aug 10, 07 PST (#9 of 21)). The PDF created using 'Quick and simple' route offers a bit less functionality then 'Fully Functional' but far more than what we get from Microsoft route.
    Do let me know if it works. Btw you are using Office 2007 Pro or Std.
     
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  • Currently Being Moderated
    Aug 19, 2007 7:33 AM   in reply to (EDL)
    David,
    Looks like I found a possible solution to your problem. Can you try this:
    "This may sound strange, but I have seen this work on one machine, so you might want to give a shot:
    Open Word 2007
    Click the circular Office button on top left to open the file menu
    Press the "Word Options" button at the bottom of this screen
    In the "Popular" tab, make sure that your user name and initials are are filled up with reasonable values.
    Close and Restart Word and then try converting."

    I found this posted by Abhigyan Modi at http://www.adobeforums.com/cgi-bin/webx?128@@.3bc48a7e
     
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  • Currently Being Moderated
    Aug 19, 2007 3:22 PM   in reply to (EDL)
    I need help from an Adobe expert. I recently upgraded from Office 2003 to Office 2007, and updated from Acrobat 5 to Acrobat 8. Here is my problem: I have WORD 2003 documents that contain embedded EXCEL data. The EXCEL data contains pictures that I inserted for my reports. I open the embedded EXCEL file by selecting "Object - Edit" in the WORD document. After making an edit to the EXCEL file, and closing it, in the past I would create an Acrobat image and my Acrobat document looked exactly like my WORD document. Now, when I edit and save the embedded EXCEL file and create an Acrobat file, the pictures in my Acrobat document are out of place. The WORD document still has them in a neat row but the Acrobat image shifts them over and up. Is there an Adobe setting that needs to be changed?

    Thanks for any input...
     
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  • Currently Being Moderated
    Aug 19, 2007 5:16 PM   in reply to (EDL)
    Answer to the last two posts. I do have initials in the Word 2007 setup so that is not my problem.

    I to have had problems printing "Adobe PFD" the embedded Excel files in a Work 2007. In my case the entire Excel part prints as solid black. I tried numerous things with no luck.
     
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  • Currently Being Moderated
    Aug 20, 2007 7:42 AM   in reply to (EDL)
    Mkashif,
    You're right, I have NO idea why that would have ANY effect on the problem, but it fixed it!!!! Thank you thank you thank you. You are a lifesaver!
    (parenthetically, I had already tried making a simple pdf, and that didn't work out either).
    So, to anyone else struggling with this problem, apparently, you have only to enter your user information, and PROBLEM SOLVED! Thanks a million to Mkashif!
     
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  • Currently Being Moderated
    Aug 23, 2007 10:38 AM   in reply to (EDL)
    I'm using Word 2007 and Adobe 8.1.0 Professional. I too cannot create a full feature PDF file from Word 2007. The document I'm using is one with a dozen or so sub documents and together total about 550 pages. I was forced to use Word 2007 and the .docx format due to size limitations with Word 2003 and the .doc format. The problem is I need both bookmarks and named destinations in the final PDF file.

    Trying to create a fully functional PDF causes Word and/or Adobe to lock up. Creating a Quick and Simple PDF generates the bookmarks I need, but does not generate the Named Destinations. Printing to Adobe PDF does generate the Named Destinations, but does not generate the bookmarks.

    Anyone know how I can get around the lock up issue and get both bookmarks and named destinations? I have tried everything I can think of, and everything I have read on here and other sites with no luck so far.

    Thanks in advance,
    Roger
     
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  • Currently Being Moderated
    Aug 23, 2007 4:36 PM   in reply to (EDL)
    Roger,

    What OS are you using. I see those things but on Vista 64. This could tell us if it is OS dependent or something about the applications.
     
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  • Currently Being Moderated
    Aug 24, 2007 1:59 AM   in reply to (EDL)
    hi Roger,
    What do you mean by word lock up when using Fully functional PDF? Is the progress bar visible to you while conversion is going on? Fully functional PDF will be slow for 550 pages document, so probably you might want to give it more time to convert! How did you create Named destinations in Word?
     
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  • Currently Being Moderated
    Aug 24, 2007 2:37 AM   in reply to (EDL)
    I have the same proble: have win vista 32bit, adobe acrobat 8.1, office 2007 and i miss the adobe pdf printer, so, when i try to print from every office application i can't do it because adobe pdf converter/printer is missing. I try to reinstall acrobat but the printer is still missing. Can you help me?
    thanks a lot.

    coogh.
     
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  • Currently Being Moderated
    Aug 24, 2007 3:13 AM   in reply to (EDL)
    James,

    I'm running Windows XP Pro, with all the latest updates from Microsoft and Adobe installed. Works fine on a single smaller document, a few pages. I have even tried it after combining all the sub docs into one large document with the same results. It also does not matter if I try it from inside Word or from inside Adobe.

    Thanks,
    Roger
     
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  • Currently Being Moderated
    Aug 24, 2007 3:21 AM   in reply to (EDL)
    Mkashif,

    The progress bar is visible and stops moving after 4 bars. I have let it sit for 15 - 20 minutes like that and still no progress or signs of life. When I click on the dialog box with the progress bar for more details, it pops up with the message the app is no longer responding. After it terminates the Word app, Word disables the Adobe add-in and I have to re-enable it and relaunch Word to get the Adobe tool bar back in Word.

    Thanks,
    Roger
     
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  • Currently Being Moderated
    Aug 24, 2007 3:31 AM   in reply to (EDL)
    Mkashif,

    I create Named Destinations in Word by using the Print field code. This creates a none printing line that is passed onto the printer, which in this case is Adobe. Adobe recognizes the command and inserts a Named Destination for each of these it finds in the Word document. The actual text entered into the document is below, with "bookmarktext" being replaced with the actual name you want for the destination.

    { PRINT "[/Dest /bookmarkname /DEST pdfmark" \* MERGEFORMAT }

    The problem is only Adobe recognizes the above command. Word 2007 does not recognize the command, so when creating a PDF no Named Destinations get added. And since I have hundreds of bookmarks and named destinations in my document, adding either manually is a days worth of work. Something I was hoping to avoid with the latest versions of Word and Adobe.

    Thanks,
    Roger
     
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  • Currently Being Moderated
    Aug 24, 2007 3:59 AM   in reply to (Roger_Young_Jr)
    >The problem is only Adobe recognizes the above command. Word 2007 does not recognize the command, so when creating a PDF no Named Destinations get added.

    Are you printing to Adobe PDF with Word 2007? And it is ignoring PRINT
    instructions?

    Aandi Inston
     
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  • Currently Being Moderated
    Aug 24, 2007 4:39 AM   in reply to (EDL)
    Aandi,

    If I print to Adobe PDF Word passes the PRINT commands on and the Named Destinations get created in the PDF. I believe this is actually Adobe that is creating the PDF however, not Word. And when printing to Adobe PDF the bookmarks are not generated. I assume because it thinks it is printing the document so why include bookmarks that do not show up.

    If I Save As the Word PDF, not Adobe, then the bookmarks are generated in the PDF, but the named destinations are not. This is also how it works if you use the Quick and Simple PDF option under the Adobe tool bar. Which I assume is running Words PDF creater instead of Adobe's.

    Roger
     
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  • Currently Being Moderated
    Aug 24, 2007 5:05 AM   in reply to (Roger_Young_Jr)
    I think you're right. But if Word's PDF creator is the problem, you
    probably need to find a Microsoft forum for discussing it...

    You wrote " Something I was hoping to avoid with the latest versions
    of Word and Adobe." - surely just using Acrobat avoids this, or am I
    missing an important part of the puzzle.

    Aandi Inston
     
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  • Currently Being Moderated
    Aug 24, 2007 5:10 AM   in reply to (EDL)
    Hi Roger,

    In your post to James (Roger Young Jr - 4:13am Aug 24, 07 PST (#31 of 35)) you mentioned that it works fine for a smaller documents. If this is the case then I'm sure that you should give more time to Fully functional PDFMaker (maybe turn OFF "Enable Accessiblity and reflow......" in 'Preferences').
    I think PDFMaker throws a message to merge all subdocs into the master doc and it needs user input, check if this message is behind some window or not.

    'Quick and Simple' PDF has lesser functionality but is faster to create. And I'm sure it's not from Microsoft:-)
     
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  • Currently Being Moderated
    Aug 24, 2007 5:31 AM   in reply to (EDL)
    Aandi,

    I can only avoid manually adding named destinations to the PDF if I can get the Adobe PDFMaker to work with the Word 2007 .docx document I have, 574 pages. Word 2007's PDF creator works fine with the large .docx document I have but does not create the named destinations from the PRINT commands I embed in the document.

    Right now the only way I have of creating the PDF I need is to use Word 2007 to create the PDF and then use Adobe 8.1 to open Words PDF and then add line by line the named destinations I need, a few hundred. A days worth of work.

    So I have to get Word 2007's PDF creator to handle the PRINT commands to auto generate the named destinations or get Adobe's PDFMaker to handle the large size of my Word 2007 .docx document. Neither of which I have been able to do as of yet.

    Roger
     
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  • Currently Being Moderated
    Aug 24, 2007 5:37 AM   in reply to (EDL)
    Mkashif,

    I have tried expanding the sub docs first and without expanding the sub docs first. Both with the same results, lock up. I have also since tried turning off the Enable Accessiblity and reflow... option with the same results.

    I only assumed the Quick and Simple option was using the Words PDF creator since it provided the exact same results, and does not put up Adobe's dialog while converting.

    But I'm willing to try any other things you can think of for me to try. Although at this point I'm starting to think I will have to wait for either Adobe or Microsoft to come up with a patch or enhancement to allow this to work.

    Thanks,
    Roger
     
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