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1720 Views 9 Replies Latest reply: Jan 27, 2009 6:07 PM by Sheila-Seattle RSS
Sheila-Seattle User 43 posts since
Aug 11, 2002
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Jan 21, 2009 2:26 PM

Acrobat 9 Pro "Please wait while Windows configures Acrobat..."

<DIV><FONT face=Arial size=2>My CS4 install went fine on my Vista 32 system and <br />everything's working as it should. However, I'm consistently finding this error <br />message "please wait while windows configures Adobe Acrobat 9" popping up. It is <br />already installed. I didn't open it first (because I DID read the readme file <br />which said not to!). This popup happens when I right-click on something on <br />the desktop or in the start menu. I've tried just cancelling it and I've tried <br />letting to proceed and neither keeps it from happening again. Either way, after <br />it goes away I then get the intended action (ie: if right click the menu <br />drops).</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Based on this KB link which describes the exact <br />same issue only in Acrobat 6: <A <br />href="">http://kb.adobe.com/selfservice/viewContent.do?externalId=3 30293&amp;sliceId=1</A> <br /></FONT></DIV><br /><DIV><FONT face=Arial size=2>I was hopeful there'd be a similar solution for the <br />new version. I hate to go through the gyrations of uninstalling and reinstalling <br />if it isn't going to fix it. Everything else is working. This is more of a <br />nusance than anything else. It's not like it keeps me from working. Therefore <br />it's hard to justify hours on the phone with tech support when they're clueless <br />and walking me through a script to nowhere! I've treid twice already but lost <br />patience both times. I posted on that same ticket online a week ago with NO <br />response yet. </FONT><FONT face=Arial size=2>Is it normal for Adobe's online <br />support to not respond after a week? Seems pretty poor to me. </FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Anyone else seen this? </FONT></DIV><br /><DIV><FONT face=Arial size=2>Any ideas about it? <BR>Thanks, <br /><BR>Sheila</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV>

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