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Adobe PDF Printer missing (acrobat 9 pro, XP pro)

Mar 8, 2009 11:08 AM

Hi,
I searched the forums and found some similar problems, but not with my config, and, no solution.

I have installed Adobe Creative Suite CS4 to a new, clean system. It runs on WIN XP Pro. This installation includes Acrobat 9 pro.

Sadly, the printer is NOT in my printers list. I cannot print to PDF via file>print.

I tried help>repair in acrobat, but no difference. I also upgraded the newest versions of my adobe software via adobe updater.

Can anybody help me please? I don't want to install third party PDF writer, I paid for Adobe and I want to use it properly. Thank you
 
Replies
  • Currently Being Moderated
    Mar 10, 2009 1:33 PM   in reply to (JRCZ)
    I am having the exact same problem! I've tried all of the above. I'm running Office XP 2002 & Acrobat 9 Pro on Window XP
     
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    Mar 15, 2009 4:19 PM   in reply to (JRCZ)
    I am having the same problem to can anyone help
     
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  • Currently Being Moderated
    Mar 15, 2009 11:20 PM   in reply to (JRCZ)
    I had the same problem after the upgrade to Pro 8 on XP Pro. Got tired of trying all the suggestions that didn't work and finally found in one of the other threads here a reference to the bullzip printer. It's free to download and use. I did and haven't looked back.
     
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  • Currently Being Moderated
    Mar 16, 2009 3:35 AM   in reply to (JRCZ)
    re missing pdf printer in CS4, try running the adobe support advisor tool on the installation logs of CS4 and see if anything comes up.

    More info on this tool and where to get it:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405816&sli ceId=1

    one thing to ensure is to have WIn XP most recent Service Pack installed, (SP3)
     
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  • Currently Being Moderated
    Mar 18, 2009 12:32 PM   in reply to (JRCZ)
    Any of you have InTuit® Quick Books installed?
    That program harnesses the Print Spooler and won't allow the PDF printer to install.

    Do this even if you don't...
    Go to Start > Run and type services.msc and click "OK"
    Scroll down to "Print Spooler"
    Right click and choose "Properties"
    Now click on the "Dependencies" Tab
    The only thing there should be "Remote Procedure Call (RPC)
    If there are any other items listed - remove them
    Go back to the "General" Tab and make sure the "Startup Type" is set to "Automatic" and that the service is "Started" - Reboot

    Now Repair Acrobat® - reboot if prompted to, then check your Printers folder. Is the PDF Printer listed?

    J.R.
     
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  • Currently Being Moderated
    Mar 20, 2009 2:16 AM   in reply to (JRCZ)
    Hey JRCZ, was the Print Spooler running and set to "automatic"?
    Have you tried the repair under a new "admin" account under a selective startup with everything not needed turned off?

    Just some more ideas for you.

    J.R.
     
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  • Currently Being Moderated
    Mar 20, 2009 6:27 AM   in reply to (JRCZ)
    I just noticed that Acrobat 9 Pro printer has disappeared altogether. I have just updated to 9.1, I wonder if the update process removed the printer.

    Any help appreciated.

    CS4 Design Premium
    XP-64 sp2
     
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  • Currently Being Moderated
    Mar 21, 2009 2:39 PM   in reply to (JRCZ)
    Exactly the same just happened to me after upgrade to Acrobat Pro 9.1
    in CS4 Design Standard
    on XP Pro 32 sp2

    This removal is even listed in the system event view as:
    "Printer Adobe PDF is pending deletion"
    and after a reboot:
    "Printer Adobe PDF was deleted."

    I opened a call with Support but no news yet.

    I tried the Repair action under the Acrobat Help menu and get the windows error:
    Error 2711: The specified Feature name ("UpdateFiles") not found in Feature table.

    I really hope this is bug in 9.1 upgrade process.
     
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  • Currently Being Moderated
    Mar 23, 2009 5:17 AM   in reply to (JRCZ)
    2711 is a msi error, looks like there's an issue with a registry key on your system.

    See if you can adapt the suggestions from this kb doc to yuor situation:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=322388
     
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  • Currently Being Moderated
    Mar 27, 2009 5:48 AM   in reply to (JRCZ)
    Arash

    I see the same thing in my System event view: "Printer Adobe PDF is pending deletion: Event ID 4. The printer was deleted during the Acrobat update to 9.1 from 9.0.

    Have you had a reply from Adobe? I tried "repair" and it returned no error, but the printer is still MIA
     
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  • Currently Being Moderated
    Mar 27, 2009 8:13 AM   in reply to (JRCZ)
    Jacqui

    Adobe pointed me to this document
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333221

    However I fixed my case by:
    1- uninstalling the version 9.1

    2- installing version 9.0 again
    at this point the PDF printer was back

    3- trying the 9.1 upgrade again
    and this time the PDF printer remained.

    Arash.
     
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  • Currently Being Moderated
    Mar 27, 2009 2:58 PM   in reply to (JRCZ)
    Hey JRCZ, Yes, you can call Adobe's Acrobat® Technical support (which I used to work for) and get free support for the current version. Did you try doing what is listed above?

    I haven't worked for them since Acrobat 7.0 was the current version so I have really no idea what could be causing your problem. Do you have any other printers installed. You may try uninstalling all of them, reboot and then repairing Acrobat® and see if that installs the Adobe® PDF Printer. Good luck...

    J.R.
     
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  • Currently Being Moderated
    May 12, 2009 7:10 AM   in reply to (JRCZ)

    I have the same problem and I solved it by manually installing the Adobe PDF printer using the instructions found here. My guess is that one of the system file is missing (pscript.hlp in my case) so the printer failed to install during setup.

     

    Incidentally, you can use the same technique to install multiple copies of the Adobe PDF printer in the same system (each under a different names). Ideal if you want different default settings for each printer.

     

    Hope it helps.

     

    Kind regards!

     
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