This seems to be an issue with the Outlook or with your network. Just to cross check whether its a problem with the mail merge or outlook, try mail merging to PDF while Outlook is offlinei.e not connected to network and look for the messages in the outbox. If there are unsent items with attached PDF's in the outbox then there is something thats not right with your outlook setup.
Hope this helps!!
I already checked that. The messages in the outbox look good (message body in plain text with attachment). But the messages, I send out and then display with Outlook look the same, which is no surprise as outlook is able to read its own winmail.dat attachment. When I open the same message via webmail or Apple Mail, it only displays the winmail.dat.
i am afraid but then that's an issue with the mail client that you are using!! Mail merge to PDF works responsibily till the time when the PDf is attached to the mail, after that its the mail client who handles the email message.
Just as an experiment: attach a PDF file manually to the email and then access it using your web mail client, if the problem lies in the mail client then it shouldnt work this way too!!
I understand that Outlook takes the PDF attachment and imbeds it into the Winmail.dat file, which makes it unreadable by non-Outlook mail clients, but I don't understand why Word/Acrobat is using Outlook when it's not my default mail program. I use Mozilla Thunderbird, but when I did my first Merge to PDF I got an error stating that I hadn't configured an Outlook profile. I configured an Outlook profile and then sucessfully merged and e-mailed my PDF document, but unfortunately it came through as Winmail.dat.
So, the questions are:
1) Is it possible to keep Outlook from encapsulating the PDF file into Winmail.dat?
2) Is it possible to have Word or Acrobat utilize a different mail client?
2a) How/where do I configure this?
Added later: Note that in AA9 Pro I found the Edit/Preferences/Internet/Internet Settings/Programs and Thunderbird is set as the default program for the MAILTO protocol and MAPI.
I've done some more experimenting and realized that if attach the generated PDF file to an e-mail using Outlook that the attachment comes through as filename.pdf. However, if I use the AA9 Pro Word mail merge, that it comes through as winmail.dat in some programs. If I read the e-mail using either Outlook or Gmail (that's all that I've tried), both see the attached PDF, but I only see the winmail.dat file if I read it using Thunderbird.
What's going on?
According to an answer in a MS Outlook forum:
You typically end up with a .dat if the message was created in .rtf
format. (I can't remember the gory details) If it's Acrobat that's
creating the messages, perhaps there is an option in Acrobat to use
How can I tell what format AA is producing? Is there any way to specify the format that it uses?
Well, I seem to be talking to myself, but I'll keep talking in hopes that someone will have an answer and/or this will help someone in the future.
I uninstalled Outlook on a system that didn't need it and installed Thunderbird 3.0.3. When I try to do a mail merge, I get "MAPI logon unsuccessful! Cannot email messages" as a error. Doing a web search for this message returns nothing usable.
However, if I click on the Acrobat tab in Word and then click on "Create and Attach to an e-mail", it creates a PDF version of the document and opens Thunderbird with the document attached to a blank message. I can then send the message and receive it with no problems.
The latter may have worked since AA9 introduced some alternative methods of accessing mail clients. This was to avoid the limitations of MAPI as I underestand it. This gives the ability to even deal with packages such as Gmail and other online mail clients. It may be an issue there that was causing a problem before, or maybe Outlook was taking over things that you did not intend. I am not helping, but at least replying so you can see some of us are at least reading your posts.
I'm still trying to solve this and am exploring other options for e-mail clients. Bill's comment implies that it might be possible to use a web based e-mail client such as Gmail. I've searched these forums and can't find any information on doing that. Is this possible and if so, can anyone shed any light on to how to do this?
Here is the key..
You need to disable the fancy outlook RTF format to avoid the winmail.dat / no attachment issue. The only way to do that for 3rd party plugins (acrobat) is to add a registry key.
For Outlook 2010 (older versions, just change 14 to 10-12)
Crazy problem.. I looked a bit foolish having to send my society's emails 3 times, but now things are golden.