The Adobe Updater (Adobe CS3), will download the necessary files, and then start the installation, but will hang during the PatcherApplication portion of the install. It will literally hang for hours. I just have to quit it, and then it asks if I would like to continue with the other installations, and the same exact thing will happen. It just hangs...
Removed the installer folders
Attempted to use the Adobe Updater in root
Used the uninstaller on the same DVD I used to install the suite (checked remove all application preferences also), restarted, reinstalled, restarted, and then tried to update again.
Activity Monitor will always show two open "Adobe Software Update"s, but one of them is labeled "not responding", which I assume is the patcher application that opens along with the Adobe Updater, which is when the progress bar stops. Console doesn't seem to report any errors.
Adobe Create Suite Standard CS3
Dual 1.8 G5
Has internet, I'm doing this remotely via ARD.
All other machines in the office updated just fine, same network, same OS.
If I just have to manually find them all, download them and install that way, I suppose I can try that. Just seemed pretty darn silly to have this completely be broken without a simple fix.
I did this (uninstalled, and then ran CS3Clean, re-installed, repaired permissions. restarts inbetween), but I am having the same issue. Hangs during install, will let it go for hours with it just sitting there about halfway through it's installation. What's odd though, is that it didn't download the data again for the installs, so that was saved somewhere, and it wasn't removed during the above operations.
I'm just about done with Adobe Updater... going to have to download each manually. I know many others have issues with Adobe Updater, as I have also (I'm a support person), but this is just beyond my comprehension. For such an easy thing to... oh well.
Thanks for the help. If you have any other ideas, I will certainly look into them.
*UPDATE* I found the data, in the Updater5 folder. I removed it, booted into root and tried again. No dice... unbelievable really.
I have the same problem, and have had it since CS2 (maybe before, don't remember) on up to now five machines (two review machines from Apple + 3 of my own, of which one is sold - yes, I did de-activate).
Adobe Updater simply never finishes, and hasn't done so the latest 2 years. Anyone from Adobe who cares to try and figure out this persisting problem?
The update hangs just the same even when I manually download and attempt the update.
Seems it's not the downloading part, that part seems fine, it's the actual install. Via Adobe Updater or per a manual install from a download from the Adobe support update site, updates hang during install.
Very odd. With all of the things I've done so far to get this to work, it should work.
The only other thing I can think of (outside of it being an Adobe issue, which I still think it is), is the OS. If I end up doing an archive and install and it fixes it, I'll let ya know. It's obviously not a user issue (tried in root), it's not an application issue (CleanCS3 and re-installed). It's either something (Adobe related) that is still left over that isn't removed even with CleanCS3 (updater files?), or an OS issue maybe.
Question you said the machines are on a network? do you use a Proxy server?
if so the proxy settings on our macs need checking as occasionally the settings go awol on random machines. the adobe updater needs all the settings to be set and a password/username entered or it hangs took me a while to figure this out after our IT department mover to a new server for internet access
No proxy server. It's just two machines in the office connected via a router and Comcast cable modem. Very simply stuff, and both machines are given IPs via simple DHCP.
Again, internet works great, and I am doing this over Apple Remote Desktop, so the internet connection is not the issue. And also remember, this issue isn't occurring during the download portion, but rather the install portion. Shouldn't have anything to do with the internet/network at that point.
Did you ever figure out what causes the issue or how to workaround it? I have the same identical issue -- clean install of CS3, ran updater, took a couple of hours to download, then hangs periodically during the install procedure. Sucks up a lot of CPU as well.
Really Adobe, you ought to fix these problems with your Cadillac software -- it's running like a Ford! (Or Dodge if you prefer)
I, too, am having this problem now (recently installing CS3 and then Leopard).
The updater application never seems to finish. Last night, I just put the computer to sleep, went home and let it resume after waking, an hour or so later (after some progress) it seemed to be stalled again, I stopped the updater and rebooted and resumed, maybe did that twice.. It finally finished! Took about 6 hours total.
I have the same problem on one Mac, a G4 running 10.4.11 with 2gb RAM.
I've tried deleting the Adobe Updater folders, repairing permissions, logging in as Root, manually updating, etc., etc., etc. and get the same result.
Every time I restart, Adobe Updater happily announces that updates are available.
There's been other threads on this problem and I've tried the suggested solutions with no luck.
I have two G5's and one Mac Pro that auto-updated fine (although some of the updates took quite a while to complete).
I reported this as a bug to Adobe a month or two ago and have not received a reply.
Can you if possible upload on a personal server or send across your email id on the thread. I will send in a mail to you and then you can send across the logs to me. It will be difficult to get your email id from the forum administrator as it is weekend and then new year holiday on Monday and Tuesday.
Same problem. Mac G4 Powerbook. Updated to Leopard. Then Photoshop 7 won't work. So updated to CS3. Photoshop, Acrobat, and Illustrator work, but updater freezes on Acrobat update. Forced quit, now just keeps running reading and writing without getting anywhere on the next update in the series. Very discouraging, in light of this thread and lack of response from Adobe.
I have now activated my license on two computers, one iMac running Leopard and one MacBook Pro running Tiger. On the MacBook Pro, the problem persists, the updater invariably hangs. On the iMac, though the installation was copied with Apple's Migration Assistant app and not installed freshly, the updater in mysterious ways has started to work, at least once.
As a technology journalist I will now consider writing a story about this, and try to get Adobe's comment. As this thread clearly indicates, this is a systematic flaw that needs a fix. Adobe cannot ignore this anymore, and if they do, the public should be informed about the flaw and about Adobe's way of (not) handling the issue.
Exact same problem here. Leopard on a Mac Mini and CS3.
The Updater runs periodically and the whole system crawls along while the Updater uses 106% CPU (!!). Sometimes after about 15 minutes it crashes, otherwise I can do virtually nothing and have to eventually restart (which in itself can take up to 20 mins since everything is running so slowly). Come on Adobe: don't you read your own forums?
Yes, I would say on about 25% of the machines (all Tiger (10.4.x) will hang at some point in the updates. At the moment, I'm staring at an Adobe update stuck on Illustrator, CPU is at 90% for that process.
This really is unbelievable from Adobe (or is it...). How hard is it to apply updates to applications? My goodness.
Well, still waiting for a "fix" from Adobe. We maintain over 60 design companies, and yes, truly about 25% of the Updaters hang and we have to forgo the updates. As you can see from my first post, even doing a complete reinstall (even used the Clean script), re - installing, and even trying to update with the manual updaters as root does not work.
Have you tried contacting Adobe support as a registered user? I don't usually bother registering but I might do if I can then get some response out of Adobe. Maybe their support is as bad as their Updater!
Otherwise how do we actually confront Adobe and ask for action?!
Seems foolhardy when you pay so much for this software.
If you don't register and somebody gets your serial number and registers it you are out of luck. You won't have access to your activation anymore.
And yes this has happened before people have come here complaining they lost their software under this very scenario.
Most of these are site licenses, so they are already "registered" per se. I will say, that while sometimes the updates do take over the CPU, they do complete after a few hours (sometimes). Why it takes so long, and why it's a CPU hog is beyond me. Other times (I've waited over night) it just doesn't complete and I have to quit them.
Our customers are keenly aware of the problems with this and Adobe (this alone should be enough for them to fix this stuff...), so it hasn't been an issue for us... yet, outside of the fact that many are using CS3 without the needed updates.
I was hoping to gain some insight on solving this problem here. I'm experiencing the same issue on my Mac (PowerBook G4 1.5Gh, 2G ram). Did a clean install of Leopard, installed CS3 Design Premium and got the Adobe Updater popup - told it to install the updates and waited and waited. After killing a few times it seems to have made it through some of the updates but I finally gave up.
The strange thing is that I have CS3 on a Windows PC at work and the updater doesn't work on that either.
Submitted a incident to Adobe but still waiting to hear back.
I seem to be having a similar problem, though I'm doing a site license installation from a disk. A clean install, not an update. I'm assuming my problem is CPU space, since I have only 15 gb free on my drive. If CS3 needs 4 of those, plus extra room for the installation, this seems likely. Before I take hours and hours pulling more stuff off the machine, though, I'd appreciate someone else confirming that.
When I cancelled (with the progress bar hung at about 90%), I got a message box saying "Installation Completed," with these tiny details:
Adobe Acrobat 8 Professional
Adobe Version Cue CS3 Server
Errors: 4 component(s):
Adobe Creative Suite 3 Design Standard
Adobe Illustrator CS3
Adobe InDesign CS3
Adobe Photoshop CS3
I got it to work by manually downloading and installing the downloads the old fashioned way. Uncompress, run installer. That worked. I think you can just search the Adobe downloads section for the appropriate files.
OS 10.4 doesn't have this issue. I installed the latest updater to the Extend Toolkit and that went fine. It also went fine on the Leopard machine, so perhaps the problem has been addressed by Adobe now? Can anyone verify that?
I have other issues on Leopard, too, including general slowness, bugginess in all of Microsoft's applications, the list goes on. Adobe is not alone in working with this busted upgrade. If I had a choice, I would avoid going to Leopard until the 2d release. I'm glad I don't have it on my production machine, which is still happly running 10.4.x and CS3 with no issues.
I am having the same problem myself. Just chiming in here to hopefully help register with Adobe that the problem is being experienced by a lot of users.
I've just had to reformat my hard drive and do an clean installation of all my software, and my Adobe products were among the very first applications installed, so there's plenty of room on the drive and little to cauase any sort of software conflict.
My configuration is: Mac G5 with 2GHz dual-processor, 3GB RAM, OS X 10.5 (Leopard)
The problem really is that Adobe doesn't care. The root cause is more likely Apple's issue with Leopard, as the updaters work fine on the older version of OS X. As long as you pay for the software, Adobe doesn't give a rat's *** what you do with it, or even if it's usable on your platform. They have your money and that's all they care about. I doubt they even read these forums, or respond to user concerns.
Disillusioned with both Adobe and Apple. Microsoft sucks too.Let's all go back to smearing crap on the cave walls.
If you want Adobe to hear you complaining in a User to User forum is not the place. Granted the occasional employee pops in but if you really want Adobe to hear you you need to go here and actually make a report.