Adobe Community: VersionCue.dll missing in CS4

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50. Mhonique,

Feb 27, 2010 7:10 PM in reply to (j_l_larson)

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Hello.

I downloaded a trial version of the Adobe Illustrator cs4 in my computer. I only used it for about a week, then I uninstalled my Adobe Illustrator CS4 Trial Version in my computer. I deleted the program through the control panel>add/remove programs. I also deleted the Photoshop Files in my C:\Program Files\Adobe. Then I went to my desktop and I was trying to delete my Photoshop CS4 Files (Download Files) then a dialog appears and it says: "The specified module cannot be found: C:\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.0\VersionCue.DLL" When I try to look again at the control panel where prgrams are removed, the registry is still there, when i click the change/remove button of the illustrator cs4, it just won't work.

I have read all the solutions posted here. Even the clean up script but to no avail nothing works. I need to fix this problem immediately because I need the computer for school purposes. And whenever I right-click or delete some files. The dialog box appear.

Please help!

I need answers A.S.A.P.

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51. platypus2,

Mar 5, 2010 3:05 PM in reply to (j_l_larson)

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I was also having this problem but had no use for Version Cue... so I removed it. I rebooted, and I still was unable to right click on any files or folders.

I then removed Adobe Drive and that fixed the problem.

Adobe: Your software is becoming bloatware. I hope you know that.

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52. TheSippler,

Mar 10, 2010 4:28 PM in reply to (j_l_larson)

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This right clicking issue is also occuring on Windows 7. I have tried http://kb2.adobe.com/cps/408/kb408524.html but it doesn't work.

Hopefully there will be a solution that works.

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53. rockethead123,

May 14, 2010 8:01 AM in reply to (j_l_larson)

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**ATTENTION WINDOWS 7 64 BIT USERS**

I also used the fix where i copied the .dll files over to the new 4.0.1 folder in my x86 program files folder, and was still having issues, right click, opening programs as administrator, unzipping files, and such.

Since this is a manual fix, you have to copy the .dll fines in the regular PROGRAM FILES and PROGRAM FILES x86 folders! If this does not work, you're going to have to clean your Adobe installs and reinstall. (see previous posts on the copy .dll files fix)

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54. tropical_riot01,

Jul 31, 2010 7:03 PM in reply to yauhui

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The link is dead. I really need a fix to this.

I tried uninstalling Illustrator CS4 and PS CS2 and it both failed for some reason and I got stuck with this error. Copy + pasting versioncue.dll is a no go because every time I drag it to the 4.0.1 folder it says that the file is in use or write-protected. I can't find the 4.0.0 folder. I found the versioncue.dll file in a common CS2 folder where all other .dll files are.

Any suggestions? I'm on an office computer and I don't have priviledges to install/uninstall the programs. I don't think any of our IT people knows any better than me so I'm trying to solve it myself.

Thanks in advance

P.S. I tried deleting the Adobe Drivers folder (using delete button) but the whole thing just restarted. This problem just doesn't want to be solved.

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55. kagyu-kid,

Aug 3, 2010 2:36 PM in reply to tropical_riot01

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Hi, I can't believe Adobe hasn't fixed this yet. Did you stop the Adobe Version Cue service? You most likely need administrator privileges to copy that file, so if you don't have that you should get your IT person to sign on as an administrator and do the copy. One way to find out if the file is in use is to run Process Explorer (downloadable from Microsoft) and then search for that filename to see what process is using it. It can be run without having to install it. Hope that helps.

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56. arigatoliving,

Sep 9, 2010 11:32 AM in reply to (j_l_larson)

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I had the same problem since CS4 (web premium) updater installed in window 7 ultimate 64bit PC

I searched a solution on Adobe data base but could not resolved.

Thanks!! google search engine let me to this forum and could fix it with yauhui's solution and kaqyu-kid's suggestion.

Thank you, guys!!

I am suprised Adibe could not fix this problem yet at this time that since it has been around over year!!!

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57. petercwho,

Sep 1, 2011 7:59 AM in reply to (DomainMasters.NET)

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Stone

I wish to thank you for your thread.

When you are faced with the message and nothing seems to work - you panic. Guess you need a day long off the computer to get your thinking straight.

I forgot about my backup which I had ghosted. Just took it out and went to the folder and copied all the files there originally and what you know - it works again. I am now able to use my right mouse button and no more version cue message.

The cause of this was

I uninstalled all my photoshop cs software - cs2 to cs5 and also the preferences as I did not want a clash to the new package I just bought.

The new package is Adobe Design Premium and has Photoshop CS5 in it too which I wanted to install into my desktop and the previous standalone cs5 to be converted into a mac version for my laptop.

What you know - I have a new problem now - My new CS5 cannot be installed as it keeps refering to my preferences still hidden. Guess now I have no choice but to format my hd and reinstall all my software - another headace to come.

Anyway thanks again.

Peter

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58. steve crown,

Creative Suites Windows

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VersionCue.dll missing in CS4

Dec 4, 2008 2:09 PM

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