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CS 2 - can't uninstall (missing or invalid Personalization Info)

Feb 18, 2009 6:02 PM

I cannot uninstall Creative Suite 2 on Windows XP ... from the Control Panel / Add Remove Programs, I get the message:

"The Installer could not start because of the following reasons:
- missing or invalid Personalization Information
- missing Resources Library"

Putting in the original CD and trying to uninstall with that gave the same message. I have had a number of different Adobe products on this computer. I have probably uninstalled/updated some of them in the last few years.

Has anyone seen this ... and is there some way to get the (un)installer to work? [I had used this product with an evaluation license)

Thanks for any help,
Chris
 
Replies
  • Currently Being Moderated
    Feb 18, 2009 6:17 PM   in reply to (C_Smith88)
    The evaluation license has probably expired. You may not be able to
    re-install on the same computer. Which is probably ok, since you are no
    longer evaluating the product.
     
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  • Currently Being Moderated
    Feb 20, 2009 11:56 AM   in reply to (C_Smith88)
    Do you have other Adobe software that you want to preserve? I think the CS3 clean script will actually remove CS2 as well, as collateral damage, but that's based on anecdotal evidence, not experience.

    Of course you could just delete the folders and run a registry cleaner and there is little possibility that you'd see any problems other than not being able to install CS2 on that machine.

    Peter
     
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  • Currently Being Moderated
    Feb 20, 2009 3:02 PM   in reply to (C_Smith88)
    Just ran across this link while looking for something else:
    http://www.adobe.com/support/techdocs/331300.html
     
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