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Error getting license

Dec 29, 2008 11:27 AM

Error getting license
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

HOW IN THE WORLD DO I FIX THIS!??? I've spent tons of cash on ebooks and now can't read the books! Help.
 
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    Jan 1, 2009 8:31 PM   in reply to (NK_Dean)
    I have the same error while downloading eBook on same machine. Here are couple of mistakes I had done. Any help in this regard will be great.

    First -
    I did the mistake of not using Authorized account id when I installed ADE.

    Second mistake - At a later point of time I authorized ADE with and account id. Inspite of warning by ADE that the previous protected data will not be accessible.

    I'm using the same machine and same Windows logon and not able to access my previous protected items of anonymous account.

    Is there any solution to move the previous protected items of anonymous account to the named authorized account on the same machine?
     
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    Feb 9, 2009 4:45 PM   in reply to (NK_Dean)
    I find it very maddening that this is even happening. Adobe you suck!! you need to fix as soon as possible how is it possible that you release an update and now i can't read any of my books!! I spent so much money and can't read any of my books.

    On top of that I failed my test because I couldn't read my book!!! that had several sections I needed to read!!
     
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    Feb 10, 2009 8:32 PM   in reply to (NK_Dean)
    Error getting license
    License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    HOW IN THE WORLD DO I FIX THIS!??? I've spent tons of cash on ebooks and now can't read the books! Help.

    Please send information on solving this problem to nh_vng@yahoo.com
     
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  • Currently Being Moderated
    Feb 11, 2009 3:32 PM   in reply to (NK_Dean)
    The support link is at the top of the forum, but I'll repeat it anyway:
    http://www.adobe.com/support/digitaleditions

    click on the "Contact Support" link
     
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  • Currently Being Moderated
    Mar 19, 2011 4:46 AM   in reply to (NK_Dean)
    I have the same problem:

    取得授權時出錯
    授權伺服器通訊問題: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    Please send information on solving this problem to frank.shuli@gmail.com
     
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  • Currently Being Moderated
    Apr 9, 2009 10:17 PM   in reply to (NK_Dean)

    try this link

     

    /10/133/en/Help-Tech-Format410.htm#questionhttp://www.harpercollinsebooks.com/E7D36F92-6CF5-49E3-BF08-D272C757716 F-606

     

    quoting:

     
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  • Currently Being Moderated
    May 11, 2009 2:59 PM   in reply to (NK_Dean)

    Hi

     

    I just got this problem and I am using a mac and a PC basically I registered with my email address on one and made a typo on the other however simply reactivating was not working for me so I could not read my new book.  Trawling through the net I feel sorry for everyone who has this issue with no fix.

     

    I managed to fix the problem buy going to regedit

     

    Hkey_current_user\software\adobe\adept etc you will see the registration details under there.  I in fact exported the whole adobe key ands save dit just in case I needed to restore it but I dont have another other adobe apps installed.  Once I deleted the key and reinstalled ADE I got prompted to re-activate it again properly and entering the correct email address it helped.

     

    I would say just be careful for those of you may have other adobe products, if you cannot find the right key to delet reply to me and I will try and help idf we think its the same issue

     

     

    Thanks

     
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  • Currently Being Moderated
    May 23, 2009 11:50 PM   in reply to (NK_Dean)

    I have the same problem and I cannot resolve the issue.  I renamed the file in the register and it allowed me to

    authorise again - and that says all ok, but I still get the error and cannot copy purchased downloads.

     

    thanks

     

    I've sorted it 

     

    I trawled through the Registry 'regedit' and looked at all the DigitalEdition entries until I found which seemed incorrect
    - yours may be different, but this had entries which did not correspond with my set up -

                HK_USERS/(key_name)/SoftwareMicrosoft/Windows/CurrentVersion/Explorer /ComDIg32/PDF/MURList

     

    After this I then got another error which would not allow me to copy over the purchase book, and I proceeded as follows

     

    *  Exit Digital Editions, but ensure your reader is plugged in

    *  Make up a backup copy of manifest.xml - stored in
         e.g. c:\Documents & Settings\Your_User_Name\My Documents\My Digital Editions

    *   Seach for deviceID  and remove all the entries between  <de:deviceID>  to </de:deviceID>  leaving in these tags

    *  Save the file

    *  Open Digital Editionals and it should come up and ask you to Authorise

        - do so

     
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  • Currently Being Moderated
    Jul 13, 2009 11:12 AM   in reply to Licence error

    When attempting to download an Adobe eBook a second time, I received the error 'Error getting license/License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER'. What should I do?

     

    In order to download a single Adobe eBook on multiple computers, Adobe Digital Editions must be activated using the same Adobe ID on each computer.

    To activate Adobe Digital Editions using an Adobe ID…

    1. Open Adobe Digital Editions.
    2. Select Library > Authorize Computer….
      The 'Authorize Computer' dialog box is displayed.
    3. In the appropriate fields, enter the email address and password for your Adobe ID.
    4. Click 'Activate'.
      Your computer is activated to your Adobe ID.
    5. Click 'Finish' to close the 'Setup Assistant' dialog box.
      Adobe Digital Editions is activated using an Adobe ID. Repeat this process on each computer on which you intend to download Adobe eBooks.
     
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  • Currently Being Moderated
    Nov 24, 2009 6:07 PM   in reply to Licence error

    Thisis how my manifest look like and I don't have the line <de:deviceID>.

    Also it's frozen, can't delete anything.

    What am I to do?

     

    Thx in advance

    Attachments:
     
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  • Currently Being Moderated
    Mar 11, 2010 4:08 AM   in reply to (NK_Dean)

    Contacted Adobe support who gave me a list of instructions which included uninstalling Digital Editions, deleting registry files, deleting ebook files (after saving them elsewhere), emptying trash folder and rebooting (unfortunately this didn't work).

     

    However when I carried out a simple system restore (start > all programs > accessories > system tools > system restore) and went back to a restore point before I had authorised Digital Editions this worked and I was able to access all my ebooks again.

     
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  • Currently Being Moderated
    Mar 13, 2010 9:16 AM   in reply to elainewild

    Thank you for the tip. But the thing is that I changed computers and just have the copies of my e-books. That is why each time I try to open ADE, it tells me that it is registered to another account .

     

    Ney

     

    --- En date de : Jeu 11.3.10, elainewild <forums@adobe.com> a écrit :

     

    De: elainewild <forums@adobe.com>

    Objet: Re: Error getting license Error getting license

    À: "Ney LODY" <neylody@yahoo.fr>

    Date: Jeudi 11 mars 2010, 12h08

     

    Contacted Adobe support who gave me a list of instructions which included uninstalling Digital Editions, deleting registry files, deleting ebook files (after saving them elsewhere), emptying trash folder and rebooting (unfortunately this didn't work).

     

    However when I carried out a simple system restore (start > all programs > accessories > system tools > system restore) and went back to a restore point before I had authorised Digital Editions this worked and I was able to access all my ebooks again.

     
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  • Currently Being Moderated
    Oct 14, 2010 1:55 PM   in reply to (NK_Dean)

    Adobe needs to come clean with this rotten product. Angus robertson has reset my licenses several times, and still i have this problem.

    I am starting to feel guilty in getting on them, must be Adobe's problem

    Don't know where to turn. Anyone starting an official legal complaint we can all join in on?

     
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  • Currently Being Moderated
    Feb 4, 2011 1:23 PM   in reply to (Dan_K._Thomson)

    I made the same mistake of downloading to a computer that wasn't signed in.  There was no warning though, I thought it was authorized.

     

    I purchased an eBook from Cokesbury.com and downloaded it to my desktop (which wasn't authorized to my email). It will not work on my laptop which is authorized.  Emailed Cokesbury and they told me to just go ahead and authorize the desktop - I didn't do it because there were warnings that I might loose access to the licenses.

    So now, it doesn't work on the desktop either... it now tells me:

    Document is licensed for a different user account

    And the laptop continues saying:

    Error getting license
    License server communication problem:
    E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

     

    Cokesbury sent me to Adobe support.  I didn't even read the book and I bought it for class.  Can someone please help?

     
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  • Currently Being Moderated
    Feb 10, 2011 4:43 PM   in reply to (NK_Dean)

    Hi Everyone,

     

    I have found the message comes from using two different accounts.  For example, if you downloaded the book on someone else's computer into ADE, then it is their email address and password you need to use to open the book in.

     

    I had changed my email address, there for my adobe digital editions ID.  I now have to switch back and forth in order to read the books.  You can also check with the website you bought the books from, tell them your issue about Digital Editions and some people have had success in the website resending the book so you can authorize the new version under your own ID.

     

    Hope this helps.  I will try KOBO and see if they can resend the book.

     

    Oh, I also went through the phone calls with adobe and the web as well.  No help what so ever and they wanted 39.00 to help me with a free product.  Didn't do it.  I'll just either switch back and forth with my ID's or ask Kobo to resend the books.

     
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  • Currently Being Moderated
    Feb 10, 2011 4:46 PM   in reply to (NK_Dean)

    In case I wasn't clear, I have to deauthorize my ade by pushing ctl+

    shift+D, then re-start ADE, then log in the email address and password.  This is what I meant by logging in under another person's email address and password in ADE.

     
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  • Currently Being Moderated
    Mar 4, 2011 7:58 AM   in reply to twinszzz

    Here's what FINALLY worked for me. I have  NOOK, but it is possibly the same problem and procedure. I was able to read on my ADE on my computer, but not on my Nook (files I had bought from KOBO). I was getting USER NOT ACTIVATED error or ERROR GETTING LICENSE message.

     

    On my NOOK, (Plug into your computer and find it as a drive. You can see the folders on it) I deleted the ADOBE DIGITAL EDITIONS folder that I could see. On my MAC, there is also another INVISIBLE FOLDER called .adobe-digital-editions. I think (but I'm not sure) that this file is visible on windows and you can just delete it. For MAC, OSX.4 or higher use this:

     

    I found a dashboard widget called hiddenfiles, at this link:

     

    http://www.apple.com/downloads/dashboard/developer/hiddenfiles.html

     

    Download  this and install. It will seem like nothing happens, but then when you  open your nook drive (the nook drive that shows up on your desktop when  you connect by usb cable) you can see that folder called  .adobe-digital-editions

     

    I deleted the whole folder. It has  information about the rights of the books, etc., and if there are old  files in there or some that conflict (maybe you had the ADE before you  registered your nook, bought with a different account somewhere, who  knows what!!)

     

    This causes your Nook to be deactiviated, so  the next time you connect and open ADE it will ask you to re-authorize  your nook. Do so. Then drag your books from ADE. They should (worked for  me - YAYYYY I am so happy!!) now show up in your documents on your nook  and most importantly of all - OPENNNN!!!!!

     
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  • Currently Being Moderated
    Mar 5, 2011 11:19 PM   in reply to ameryan_f

    Finally!!!!!!!!!!!

    Thank you, I don't have a mac, but i followed the instructions to delete all adobe digital editions on my nook folder when connected with usb. reopened app and was finally prompted to activate my device and was able to open my books!! Thanks user to user forums. As useful as Adobe products and downloads are, their customer service is just horrible. No offense to "oversea" customer service, but shame on Adobe for lack of training. Anyways, I am happy now.

     
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  • Currently Being Moderated
    Jul 8, 2011 3:55 PM   in reply to (NK_Dean)

    I am also having the same problem. I do not want to mess with my registry, I cannot restore my system to a earlier time, and while I do appreciate these suggestions from the fellow members, ADOBE has yet to offer any (real) solutions. A link to the "Help" section and copy/pastes of the FAQs do not provide much value beyond stating the obvious.

     

    Adobe, you have left me frustrated and dissatisifed with your brand due to inferior support and troubleshooting infromation.

     
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  • Currently Being Moderated
    Jul 25, 2011 3:01 PM   in reply to (NK_Dean)

    Adobe online support directed me to this link  http://forums.adobe.com/thread/314992   LOOK familiar ?????

     

    Then they said open a support ticket

    Karal : 1. Sign into the Customer Support Portal at www.adobe.com/go/supportportal 

    Karal :   2. Type in your Adobe ID and Password and then click Sign in

    Karal :   3. Under Get Support, click Technical Support tab and choose the product.

    Karal :   4. Click "Continue" button and proceed to online form.

    Karal :   5. Fill in the required fields (asterisk), and click Review Case and Submit.

    Karal : Our tech support specialist will follow up with you through the same case. Please make a note of the Web Case number.

     

     

    Come ON... for a company that has $1.32 BILLION in operating cash flow.. you would think they can create a product that actually works.. or hire people who can actually support ?

     
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  • Currently Being Moderated
    Jul 25, 2011 3:50 PM   in reply to newyorknewyorker

    BTW..  see this article... looks like those books that were in my list to download did not work anymore. I was able to add a new book to my list and download it.

     
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  • Currently Being Moderated
    Jul 30, 2011 2:11 PM   in reply to (NK_Dean)

    I cannot believe how frusterating this is.  All I want to do unauthorize the ADE on my computer.  I tried uninstalling and deleting the hidden files, however, it still shows my old email as the authorized computer.  Can someone help with this?

     

    It is so frusterating to not be able to read the books I purchased.

     
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  • Currently Being Moderated
    Jul 30, 2011 6:59 PM   in reply to heathera13

    You may be running into a digital rights issue.  There's a technical article

    that may help HERE

    <http://technology.myblogzone.info/2011/01/how-to-solve-the-error-getti ng-license-message-in-adobe-digital-editions/>.

    I hope it helps you.

     

    ===================

     
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  • Currently Being Moderated
    Sep 16, 2011 7:31 AM   in reply to (NK_Dean)

    Here is a reference that may or may not help. It is concerning ADE.

     

    http://www.facebook.com/note.php?note_id=10150119458527107

     
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  • Currently Being Moderated
    Sep 16, 2011 11:11 AM   in reply to Memigh001

    This reference relates to Overdrive software that's installed in Virginia.

    There's a flaw in the commentary: the library establishes the checkout

    period and the rules regarding early return of ebooks.  Once a library has

    established 'their' rules, Overdrive will react accordingly.  That software

    should NOT lock you out if you return an ebook early if it's set up

    correctly.  Overdrive has gone through a number of upgrades, and I would

    guess that the Virginia Public Library that relates to this Facebook note

    has not done their full upgrades.  However, if you do get locked out, then

    you can call your local library's technical support folks and they should be

    able to 'unlock' you.

     

    =======================

     
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  • Currently Being Moderated
    Oct 5, 2011 12:58 PM   in reply to (NK_Dean)

    Same problem here...

     

    I managed to download them on my Sony Reader, don't ask my how... But I see that now I can't open them in ADE (same message : E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER) and I can't open them on my iPad app (same message)... And I did autorize the computer and the iPad...

     

    Is there already a solution for this problem?

     

    Please!!!

     

    Marie

     
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  • Currently Being Moderated
    Oct 5, 2011 3:04 PM   in reply to Marie Ghys

    The message says that the particular publication has been tagged with

    another user's ID.  That can happen when you try to move or copy an ebook

    from one person's ereader to yours, or if you downloaded a publication from

    one site with a different user ID than the one on your ereader or your Adobe

    ID.  The reason it's a 'problem' is that the publishers set up some

    conventions on how to share digital material back in the early part of the

    2000's, and embedded digital rights into publications to implement those

    conventions.

     

    You 'might' be able to get by this conundrum, depending on what the

    publication is and where you got it from.  If you have an ebook that's been

    downloaded from one of the commercial sites, like B&N, KOBO/Borders, TW

    Smythe or others, you probably paid for it.  You can contact the distributor

    and ask them for a replacement download under your Adobe ID.  I think most

    of them will be accommodating, but you don't know until you ask.  If you

    purchased your ebook AND that particular ebook can be downloaded somewhere

    else for free, then you can go to that alternate site and download it into

    ADE.

     

    Hope this helps!

    ================

     

    ================

     
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