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Unable to Activate Digital Editions 1.7

Jun 14, 2009 2:05 PM

I found a posting for the 1.5 version and verified the time/date/zone are correct on the PC that has never had this software installed. One curious note is that I am not seeing a pop-up from the firewall to activate.

Any other tips (home user as the corporate folks would flog me if I installed this on their PC)?

Text of Error on WinXP platform:
"E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP"
 
Replies
  • Currently Being Moderated
    Mar 14, 2009 11:39 AM   in reply to (Eddie_Columbus)
    I'm getting the exact same error but on a Macintosh, and I can't manually activate it.
     
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    Mar 14, 2009 11:39 AM   in reply to (Eddie_Columbus)
    I've got the same problem. I think the activation server is down? http://adeactivate.adobe.com/

    Can anyone from Adobe confirm this?
     
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    Mar 14, 2009 12:41 PM   in reply to (Eddie_Columbus)
    The activation server is indeed down. Our IT department is aware and working on this. I do not have an ETA of when it will be up, but will post when it is available again.

    --
    Jim Lester
    Adobe Systems
     
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    Mar 14, 2009 1:23 PM   in reply to (Eddie_Columbus)
    I have had the same problem,I am UK based, error reads
    E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP
    is this because the activasion server is down? Do we have any idea how long it will be?
     
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    Mar 14, 2009 1:32 PM   in reply to (Eddie_Columbus)
    It's back up now, everyone. Try again! Just worked for me!
     
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    Mar 14, 2009 1:32 PM   in reply to (Eddie_Columbus)
    The activation server is now back up and available again. You should be able active your copies of Digital Editions now. Sorry for the inconvenience.

    --
    Jim Lester
    Adobe Systems
     
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    Mar 17, 2009 10:06 AM   in reply to (Eddie_Columbus)
    I had problems installing Digital editions due to my proxy server & used tech note KB403051 to manually install. This does not automatically bring up the pop up to activate digital editions. How can I manually activate this?

    Can anyone help?
     
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    Mar 20, 2009 9:50 AM   in reply to (Eddie_Columbus)
    I keep getting the message E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate when I try to activate my digital editions, live chat support said it was a technical issue. Any ideas on how I can fix it please anyone?
     
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    Mar 20, 2009 12:39 PM   in reply to (Eddie_Columbus)
    Anne,
    E_ADEPT_REQUEST_EXPIRED indicates that you do not have the time set correctly (when taking into account the timezone) on your machine. You must correct that, before you can activate.

    --
    -jim
     
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    Mar 28, 2009 3:46 AM   in reply to (Eddie_Columbus)
    I keep getting a message that will not allow me to activate digital editions the message is E_ADEPT_IO Activationserviceinfo Error %20 2032
    Eileen
     
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    Mar 28, 2009 3:21 PM   in reply to (Eddie_Columbus)
    I can't activate my digital editions I keep getting (E_ADEPT_IO ActivationServiceInfo Error%20#2032) can someone help please I'm also in the uk
     
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    Apr 8, 2009 2:56 AM   in reply to (angie_pugh)

    Hi, am wondering if you managed to activate your software in the end? I ask because no one seems to have responded to your query and we seem to have the same error message, or at least very similar.

     

    _ADEPT_IO ActivationServiceInfo Error%20#2032

     

    We need to operate a document supply service and this is making it impossible for us to do that. We don't even have the option to use PDFs since our document supplier, the British Library, has ceased doing so.

     

    If this continues, we'll have to go back to paper.

     
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    Apr 9, 2009 7:27 AM   in reply to CMH Library

    We have noticed this problem (error 2032) on some of our PC's.  The problem looks to be linked to the proxy server used for connecting to the Internet blocking access to the Adobe activation server. The details of the proxy server are either automatically detected or held in a configuration script (a .pac file).

     

    In internet explorer, go to Tools -> Internet Options.

     

    Click 'Connections' tab, and then click on 'Lan settings'.

     

    This should show you how you are connecting to the LAN and hence internet.  It will either be 'Automatically detected' or referenced through a .pac file.

     

    Our problem was a .pac file which referenced a proxy server which was blocking access to the Adobe activation server.  We just changed to use a different .pac file which referenced a different proxy server which did allow access, and the problem was solved.

     

    Either way, your IT department should be able to unblock access on the relevant proxy server and you should be able to read your documents.

     

    Hope this helps.

     
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    Jun 19, 2009 9:15 AM   in reply to Sozzled

    Specifically, the domain that needs to be whitelisted in the proxy server is this:

     

    adeactivate.adobe.com

     

    EDIT: Apparently there's more to it than that, though. That is the domain but just whitelisting it was not enough for me to get this working. I had to temporarily bypass the proxy server altogether before I was able to complete activation for my user.

     
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    Dec 26, 2009 7:40 AM   in reply to (Eddie_Columbus)

    I struggled with this issues for days with my Asus Eee pc. Updated everything possible but problem remained. Finally i found in this forum a post from nickname "Mike" suggesting that the problem was ADE using settings from Internet Explorer. I use Google Chrome. Anyway i opened to internet explorer and reset settings to default. For my surprise issue was fixed and i was able to authorize ADE.

     

    Brgds.

     
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    Jun 25, 2010 9:31 PM   in reply to Andreioc

    i can't activate my adobe digital editions 1.7. Everytime i try it it gives me: E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-06-25T18:57:14-07:00%20(1277517434000)%20is%20before%202010-06-2 5T21:28:37-07:00%20(1277526517806). My date and time zone is correct so can anyone help me?

     
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