Hi, am wondering if you managed to activate your software in the end? I ask because no one seems to have responded to your query and we seem to have the same error message, or at least very similar.
_ADEPT_IO ActivationServiceInfo Error%20#2032
We need to operate a document supply service and this is making it impossible for us to do that. We don't even have the option to use PDFs since our document supplier, the British Library, has ceased doing so.
If this continues, we'll have to go back to paper.
We have noticed this problem (error 2032) on some of our PC's. The problem looks to be linked to the proxy server used for connecting to the Internet blocking access to the Adobe activation server. The details of the proxy server are either automatically detected or held in a configuration script (a .pac file).
In internet explorer, go to Tools -> Internet Options.
Click 'Connections' tab, and then click on 'Lan settings'.
This should show you how you are connecting to the LAN and hence internet. It will either be 'Automatically detected' or referenced through a .pac file.
Our problem was a .pac file which referenced a proxy server which was blocking access to the Adobe activation server. We just changed to use a different .pac file which referenced a different proxy server which did allow access, and the problem was solved.
Either way, your IT department should be able to unblock access on the relevant proxy server and you should be able to read your documents.
Hope this helps.
Specifically, the domain that needs to be whitelisted in the proxy server is this:
EDIT: Apparently there's more to it than that, though. That is the domain but just whitelisting it was not enough for me to get this working. I had to temporarily bypass the proxy server altogether before I was able to complete activation for my user.
I struggled with this issues for days with my Asus Eee pc. Updated everything possible but problem remained. Finally i found in this forum a post from nickname "Mike" suggesting that the problem was ADE using settings from Internet Explorer. I use Google Chrome. Anyway i opened to internet explorer and reset settings to default. For my surprise issue was fixed and i was able to authorize ADE.
i can't activate my adobe digital editions 1.7. Everytime i try it it gives me: E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-06-25T18:57:14-07:00%20(1277517434000)%20is%20before%202010-06-2 5T21:28:37-07:00%20(1277526517806). My date and time zone is correct so can anyone help me?