I've tried all of these fixes...listed in this thread.  I've read about Zune and Microsoft Media entertainment players being the problem.  I've disabled everything.  I'm not using text in my file.  My file is not large.  Nothing has worked.  Unchecking the .pdf compatibility... trying to print to the PDF printer... none of it has worked. I'm using CS3 with more than enough RAM... it's all bogus... nobody has found the real issue.  I've been in tech support for years... none of these fixes are fixes... by some unknown reason... they've stumbled upon an anomaly that appears to fix their save issue.  The save issue is alive and well.  I can't fix my issue because I don't have the same anomaly.  I've had it for months.  Where's the real fix?  p.s.  I can't send you the file... because it won't save!  I can send you an .eps version of it but I don't think it's the graphic that's the issue.

I have read every post on this thread and have tried every "fix" - without success.

I am running Windows XP Pro and AI CS2 (12.0.1). I have plenty of memory and plenty of disk space. My IT departrment installed AI CS2 about 6 months and it has worked fine. It was the first time illustrator had been installed on my computer.

A few days ago I opened an .ai file and made some changes to it and tried to save it under a different name. I did a "save as" from the file menu and the title bar went from blue to gray and the program stopped - no error message. Nothing worked. I pressed the ESC key and it returned to normal.

I can use all of the functions of the program to change my illustration and then simply save it under the same name, but I could not do a "save as." I also can not open an .ai file from within the program (although I can double-click the file icon and it will open). I cannot "place" a file in illustrator, but I can copy and paste from photshop to illustrator with no problem. I can even open a file if I do it through the "open recent" and "new from template" menu list.

Also, the only way I can convert the file to .png (for insertion into Word) is to print to PDF and then open the PDF in photoshop and save as .png. This is driving me crazy. I deleted the settings files and re-launched AI. I tried uncecking the "use PDF" when using the clipboard. I even changed the scratch disk from "Startup" to my local D: drive. I tried everything - almost.

The only thing I haven't tried is to remove and reinstall the program (BTW it is not part of a suite). My IT department is VERY reluctant to do this because they, too, read these forums and have seen posts where the person stated that re-installation wasn't successful.

Any help will be greatly appreciated.

Robert Horton

robert.horton@cae.com

My daughter swears this only happens when she uses her Zune player.  She says she has to exit out of the Zune software and restart the computer, then it works.  I've yet to see it resolve my problems being that I don't have a Zune or use the software for it.