Hi everyone,<br /><br />here's the deal.... I got 2 machines... one of which i was running cs2 fine and dandy... somone sent me a .ai file that I believe was created in a previous version... it gives me this prompt<br /><br />"This file contains text that was created in a previous version of illustrator.  This legacy text must be updated before you can edit it   <ok>   <update>   <cancel>"<br /><br />i clicked update, and i can see the image fine.... but when i try to save it as an .eps file to send to the printers... i get the error<br /><br />"cannot save illustration cannot print illustration"<br /><br />and now with any file i create or open... i can't save it as a .eps file... i can save .pdf and .ai but no longer save in the .eps file type... is anyone else having this problem?<br /><br />and just for the record... i installed cs 12 on my laptop freshly and i can save to .eps no problem... <br /><br />on the desktop however... no matter what i do... i've cleaned out all registry entries and uninstalled illustrator completly... with having no other adobe products on the system... and when i reinstall illustrator again... there is the same problem... so it looks like i gotta format my computer...<br /><br />any ideas ?????

Nice.

But i dont have CS to move that folder.
What can i do ?

>Thank you Gavin! ...wanna work in QE?

LOL. Well, I can't take all the credit . . . the solution was kinda pointed out to me in the thread I mentioned. I'm just glad it's sorted!

Has anyone else applied this fix successfully?

Gavin

Hi all

I've got the same problem as Kelstr (posted jun 21).

I'm using the tryout version of CS2 to open eps files created using Illustrator 10, on the same XP m/c. The files open fine and can be edited, but some won't save (as eps) or print, with the message "cant save, cant print". However this doesn't seem to put my m/c off opening and saving others. So far 2 files out of 15 are affected - I did play with one of them removing one layer (of 5) and it then saved ok. Then removed only part (either of two town plans) from the same layer, and again it saved. Curiously all the text in this layer had been converted to paths before saving in Ill 10, so I wouldn't think that it's a font issue. The two files that fail are not the largest in the set, nor are the contents of the layer I removed as big as the same layer in files that work.

Is anyone at Adobe interested in looking at these files?

Try this, it seems the cmap files in adobe reader works too

To fix Adobe Illustrator CS 2 Missing PDF Problem:

1. Install Asian Font Pack for Adobe
2. Find Location of CMAP folder with files (Adobe Reader)
3. Copy those files into C:\ProgramFiles\Common Files\Adobe\Font\Reqrd\
4. rename CMAP into CMAPS

of course transparency problem and settings problem were checked before this action was performed.

I just installed illustrator CS2. I am trying to open an Illustrator 10 file and cannot see some of the images. The images are not linked to a file they are copied and pasted. Has anyone else had this problem?

I am also having this issue. It's a 300dpi business card template with multiple layers, text and a placed PSD file. I can save when I uncheck the PDF option. I bought Illustrator CS2 as a part of the Creative Suite and it was not cheap as you all know. It seems many people have this issue and it should be resolved. I will be happy to provide any files or additional information to help solve this problem.

Yes I have, including here: http://www.adobe.com/support/techdocs/332690.html

What works is not saving with PDF compatibility. Unfortunatly I use the PDF compatibility feature whenever possible and I very much prefer it.

I did a search for ShaneAdobeTS and I am happy to know the issue is known. If ShaneAdobeTS is reading this, is there anything you would like me to do to help? I did try all the steps on tech doc 332690.

Well in my case I did not have CS installed previously. Also, I tried to export a project to PDF and I received the same error, so I had to export to PSD, then use PhotoShop to save as a PDF.

So perhaps this is an issue with Acrobat and not Illustrator?

Sorry for the delay. I am running Windows XP and I tried what you suggested and that did not work. I tried twice: a profile with user access and a profile with admin access.

Hello,

I'm having the same problem also.... It started last week and now when I work on an old AI file, I am unable to save it as an Illustrator file, only as a PDF file. This is very frustrating! Will Adobe fix this BUG?

Thanks,

Luke

Have you tried deleting your aiprefs file as per the forum FAQs FAQ#2?

BTW, this worked for me.

Try moving the entire Illustrator CS2 settings folder to the desktop and then launch Illustrator again and see if you still get the error.

In the c:\Documents and Settings\~username\Application Data\Adobe folder move the Illustrator CS2 Settings folder to the desktop.

Thanks Shane, and everyone else involved.

I have moved my Illustrator preferences folder to the desktop as suggested and this did work for me.

Installing CS is the one I did not try, since I do not have CS. Think there'd be a patch to do whatever it is that installing CS does.

This problem has just appeared on my system as well. And I am several thousand kilometres away from my install discs...

I am running CS2 on a new XP Pro laptop. Everything was fine prior to xmas.

Now Illustrator CS2 wont save any AI files containing text (even with just the default Myriad font) with "Create PDF Compatible File" checked, or any PDF files.

Note these are newly created files without any placed images. Just some lines (which saves OK), and text. As soon as I add the text, the save fails.

Various error messages - 108, PDF file having difficulties, unknown error. Sometimes followed by Not enough memory to preview, or missing palette/toolbar icons. I have to then use task manager to kill the process and restart Illustrator.

This is an utterly unacceptable bug. Sure I can work around it by turning off "Create PDF Compatible File". Just like I used to use Save As to get around Illustrator 9's "Trouble saving PDF file" bug. The inability to save out press-ready hires PDFs is a show stopper.

I have tried deleting the pref folder, creating a new Windows profile, running scan disk all to no avail. All the CS2 apps are up to date, as is Windows. The laptop has only Adobe and MS Office apps on it. No weird shareware or other apps.

This is a new install done in one go. Updates are then run. All standard install settings, nothing has been deleted or changed with the installation.

Given my experience with AI9, I can believe that Adobe has known about this bug and is for some reason ignoring it or unable to resolve it. Hey, at least my Adobe help system is working unlike some people I know.

Help please?

I tried all the "fixes" listed in the topic and they did not work for me. The only way I got it to work was to make the text into outlines before I save the file, which mean no editing later. This is a bug that Adobe should have fixed long ago. They going to be this lazy on the next version of Illustrator too?

Here is my problem with Illustrator CS2:

When opening files created in Illustrator 10 I am given options: a/ Choose Update to update all of the text legacy now. b/ Choose OK to update the text later. c/ Choose Cancel to cancel opening the file. Tried option a/ & b/ several times, the file opened as "xyz [Converted].ai". I was able to make changes as needed and I was able to save the document as either ai or pdf.

The problem is when I wish to open the document again. I get this error: "The file xyz [Converted].ai is of an unknown format and cannot be opened". BTW it shows the file size is 0 KB.

Any solution?