Hi everyone,<br /><br />here's the deal.... I got 2 machines... one of which i was running cs2 fine and dandy... somone sent me a .ai file that I believe was created in a previous version... it gives me this prompt<br /><br />"This file contains text that was created in a previous version of illustrator. This legacy text must be updated before you can edit it <ok> <update> <cancel>"<br /><br />i clicked update, and i can see the image fine.... but when i try to save it as an .eps file to send to the printers... i get the error<br /><br />"cannot save illustration cannot print illustration"<br /><br />and now with any file i create or open... i can't save it as a .eps file... i can save .pdf and .ai but no longer save in the .eps file type... is anyone else having this problem?<br /><br />and just for the record... i installed cs 12 on my laptop freshly and i can save to .eps no problem... <br /><br />on the desktop however... no matter what i do... i've cleaned out all registry entries and uninstalled illustrator completly... with having no other adobe products on the system... and when i reinstall illustrator again... there is the same problem... so it looks like i gotta format my computer...<br /><br />any ideas ?????
I've found the solution . . . for me anyway! I've fixed the problem of not being able to save pdf compatible .ai files, .ai files and .pdf files!
I used to have adobe CS but then I upgraded to CS2. For a while I had both installed on my computer (XP SP2) but recently uninstalled version 11 (CS). That's when I started to have the problems described in this thread with CS2, only I've just made the link that perhaps it was something to do with uninstalling CS that caused the problem in the first place.
I found this thread http://www.graphicdesignforum.com/forum/showthread.php?t=9630 where illustrator cs2 users were having similar problems. I discovered that instead of having over 160 something fonts in my adobe required fonts folder, I just had 1!
So, here's what I did. I uninstalled CS2. Reinstalled CS (Version 11), found the required fonts folder: C:\Program Files\Common Files\Adobe\Fonts\Reqrd\CMaps and copied it to my desktop. Installed CS2 (remember CS is still installed at this point). Checked to see if I could now save .pdf files, .ai files, and .ai pdf compatible files and I could!!
So, uninstalled CS (version 11) leaving my machine with just CS2. I checked the required fonts folder, and again, It just had one file in there after uninstalling CS so copied the fonts from the required fonts folder from my desktop to C:\Program Files\Common Files\Adobe\Fonts\Reqrd\CMaps fired up CS2 and it works perfectly now!
It WAS a fonts issue . . . guys, check to see if this folder exists and that you have around 160 files in it. If not, I'm convinced this is what the problem is!
I've got the same problem as Kelstr (posted jun 21).
I'm using the tryout version of CS2 to open eps files created using Illustrator 10, on the same XP m/c. The files open fine and can be edited, but some won't save (as eps) or print, with the message "cant save, cant print". However this doesn't seem to put my m/c off opening and saving others. So far 2 files out of 15 are affected - I did play with one of them removing one layer (of 5) and it then saved ok. Then removed only part (either of two town plans) from the same layer, and again it saved. Curiously all the text in this layer had been converted to paths before saving in Ill 10, so I wouldn't think that it's a font issue. The two files that fail are not the largest in the set, nor are the contents of the layer I removed as big as the same layer in files that work.
Is anyone at Adobe interested in looking at these files?
We have 3 design workstations (Windows XP) with Illustrator CS one user could not save as .ai on his system but was able to save successfully on another system. So we copied the Adobe Illustrator CS Settings folder (C/Documents & Settings/User/Application Data/Adobe/Adobe Illustrator CS Settings) from the machine that worked onto his machine and all is right in his world!
i am having the same problem. I am using xp cs2, never installed a illustrator other version on my computer, I was editing a illustrator cs file today. every thing was fine, and i can even save in pdf and ai fomular for the first 3 hours. and then i did some change on picture size and other effect, i cannt save anymore! not pdf, not ai!
can anyone help me? this is very urgent. thank you!
I just installed illustrator CS2. I am trying to open an Illustrator 10 file and cannot see some of the images. The images are not linked to a file they are copied and pasted. Has anyone else had this problem?
I am also having this issue. It's a 300dpi business card template with multiple layers, text and a placed PSD file. I can save when I uncheck the PDF option. I bought Illustrator CS2 as a part of the Creative Suite and it was not cheap as you all know. It seems many people have this issue and it should be resolved. I will be happy to provide any files or additional information to help solve this problem.
Yes I have, including here: http://www.adobe.com/support/techdocs/332690.html
What works is not saving with PDF compatibility. Unfortunatly I use the PDF compatibility feature whenever possible and I very much prefer it.
I did a search for ShaneAdobeTS and I am happy to know the issue is known. If ShaneAdobeTS is reading this, is there anything you would like me to do to help? I did try all the steps on tech doc 332690.
We have found that this usually happens if you have Illustrator CS installed, then install CS2, then remove CS. That uninstaller removes a large number of the CMAP files that are required. Usually, running a repair on the CS2 installation puts the files back, but you might have to remove and reinstall CS2 to get it up and working.
Ricky... are you using Windows XP Professional? Try logging in as a new user and see if the issue persists. In our case only one designer was having and issue so I had another designer log on to his system and they had no trouble...hmmm since it was a user issue we needed to replace the CS settings folder for the unsuccessful user...that did the trick.
1. Select Show hidden files and folders (My Computer/Tools/Folder Option View )
2. Move the Adobe folder from C/Documents & Settings/User/Application Data/Adobe/Adobe Illustrator CS Settings to desktop or other location (we never delete until test is sucessful)
3. Replace the folder with a folder from a successful user profile
OK, guys, I think this is going to be very helpful for some people. I've been struggling for days and nights trying to solve the problem of not being able to save my AIs as PDFs.
At the beginning, when I had just bought and installed the Adobe Creative Suite 2, everything was running smoothly. I was able to convert any type of files (Excel, Word, Powerpoint...) to PDF. But suddenly, the Adobe automatic updater advised me of some new Acrobat Professional changes. I accepted them and something I haven't heard about before, appeared on my applications software tool bars: FLASH PAPER2. From then on, I wasn't able to convert my documents using just one button. Every time I tried it my application program hanged up. Now I had to work around by printing it to the PDF Adobe Printer. Well, that at least solved that problem.
Later, working with AI (CS2) I noticed that I couldn't save some AI documents as PDF any more. Then I started looking and looking for a solution, until I finally found this thread. The answer wasn't here at all. I tried several suggestions, but none worked for me. So I decided to re install Adobe Illustrator and Adobe Acrobat and the problem disappeared.
I'm almost sure that one of the automatic updates that I allowed to be applied to my CS2 suite caused the error.
I'm having the same problem also.... It started last week and now when I work on an old AI file, I am unable to save it as an Illustrator file, only as a PDF file. This is very frustrating! Will Adobe fix this BUG?
I have a serious problem.
- just create new file in Illustrator CS2
- put only one text in with Type tool ( Myriad font )
- "Save as" in AI or PDF file --> ERROR UNKNOW
- reload Illustrator
- create new file, put text in with Times New Roman font
- "Save as" --> file is saved but the error come later when i go to close Illustrator.
I make all test that I read in this post.
I have a creative suite cs2 that i bouhgt last week. What i can do?
So is there a fix for this issue? I have tried all the things listed in the postings and still no solution. Tried the renaming the Trans file, tried moving the Pref. folder to the desktop. Everything works ok when saving as an EPS, but the file sized going from a .95 MB AI file to a 6.90 MB in EPS isn't worth it. There really hasn't been a patch to fix it since the topic was started a year ago?
I am running CS2, on Windows XP, all is fully up to date. How can I save files with text inside? What else can be done to fix this?
This problem has just appeared on my system as well. And I am several thousand kilometres away from my install discs...
I am running CS2 on a new XP Pro laptop. Everything was fine prior to xmas.
Now Illustrator CS2 wont save any AI files containing text (even with just the default Myriad font) with "Create PDF Compatible File" checked, or any PDF files.
Note these are newly created files without any placed images. Just some lines (which saves OK), and text. As soon as I add the text, the save fails.
Various error messages - 108, PDF file having difficulties, unknown error. Sometimes followed by Not enough memory to preview, or missing palette/toolbar icons. I have to then use task manager to kill the process and restart Illustrator.
This is an utterly unacceptable bug. Sure I can work around it by turning off "Create PDF Compatible File". Just like I used to use Save As to get around Illustrator 9's "Trouble saving PDF file" bug. The inability to save out press-ready hires PDFs is a show stopper.
I have tried deleting the pref folder, creating a new Windows profile, running scan disk all to no avail. All the CS2 apps are up to date, as is Windows. The laptop has only Adobe and MS Office apps on it. No weird shareware or other apps.
This is a new install done in one go. Updates are then run. All standard install settings, nothing has been deleted or changed with the installation.
Given my experience with AI9, I can believe that Adobe has known about this bug and is for some reason ignoring it or unable to resolve it. Hey, at least my Adobe help system is working unlike some people I know.
I have installed adobe illustrator CS2 and it worked properly for few
months. But now there is a problem; I can not create a new template. It
always comes with an error message:
"Adobe PDF file format i s having difficulties. Could not create internal
representation of XMP metadata."
I have tried to remove all adobe programs and reinstalled CS2 for several times but it doesn't work.
Can anyone help me with this? Thank you very much.
I tried all the "fixes" listed in the topic and they did not work for me. The only way I got it to work was to make the text into outlines before I save the file, which mean no editing later. This is a bug that Adobe should have fixed long ago. They going to be this lazy on the next version of Illustrator too?
When opening files created in Illustrator 10 I am given options: a/ Choose Update to update all of the text legacy now. b/ Choose OK to update the text later. c/ Choose Cancel to cancel opening the file. Tried option a/ & b/ several times, the file opened as "xyz [Converted].ai". I was able to make changes as needed and I was able to save the document as either ai or pdf.
The problem is when I wish to open the document again. I get this error: "The file xyz [Converted].ai is of an unknown format and cannot be opened". BTW it shows the file size is 0 KB.