We have been struggling with the Arial Narrow/ID CS3 issue for some time now, and have sought Adobe's help, but to no avail. We did however find a link (http://www.indesignsecrets.com/getting-indesign-to-see-your-fonts.ph p), and followed the advice in the first paragraph, suggesting the placement of shortcuts to the Arial Narrow fonts in the ID CS3 font folder, and it worked immediately. We first had to remove the version of Arial Narrow that Office 2007 installed, and replace with version 2.30. Hope this works for others as well.
I was also grateful to find this post, as I too was tearing my hair out. But interestingly my Arial Narrow nightmare occurred in switching from Windows 2000 to Windows XP. So perhaps there is a larger issue than just between CS2 and CS3.
My Adobe applications actually REMAINED THE SAME (Photoshop 7, Illustrator 8 and InDesign CS2)from the old machine to the new. I literally just reinstalled them. On my old 2000 machine, all was fine, on my new XP machine, none of my Adobe applications recognized Arial Narrow any more. But the fix of copying and pasting the fonts into the Adobe font directory fixed the problem for me. Thanks!
I have noticed a few other annoying font glitches in XP as well. One of the fonts I use heavily for a client, Trajan Pro, has lost it's bold functionality in Adobe applications on my XP (whereas it had a bold option on my 2000 machine), which also drives me nuts. I may see if this trick will help with that as well...
But thanks for the help. Hyla
Can someone please help me in locating these Arial fonts that are dated for 11/12/1998? I have looked into several XP machines running office 2003 and I am unable to find these fonts. I can only find the same fonts that are dated 7/14/2006. I have looked on the Microsoft Website and others and am not able to locate the Arial fonts with the same size and date as needed to fix my CS3 missing font issue. I have found that these websites suggest that these fonts are discontinued. Can someone please tell me where I can go or suggest another option to get these most needed fonts. I would love to see if this solution works!!
Can you tell me where I can locate these Arial Fonts. I have looked at several PCs that have XP on them but all have the same fonts that are dated 7/14/2006 with 175KB. I have not been able to locate any with the date 11/12/1998 or the size of 135KB. I have gone to several websites, including Microsoft's. They say that these fonts are discontinued. Do you know of another way for me to obtain these fonts? I would very much like to see if this solution with work for our many CS3 users.
People should be pressuring Microsoft to fix the bug in their fonts, not letting them off the hook by buying new versions of those fonts. As well, many people will have older versions of the fonts floating around somewhere, so I wouldn't advise people to rush out and spend $104 on new fonts.
Hey... I'm the geek who started this thread, some 15 months ago. I was very excited to learn (thanks, Thomas) that Microsoft had issued a "hotfix" for the problem! Finally! I've gone through the ridiculously convoluted process of applying the fix ... installation successful.
Well, I don't know about Microsoft Word, but for InDesign CS3 and Photoshop CS3, nothing has changed. The font selection list offers either ARIAL or ARIAL BLACK. When choosing ARIAL, the variations include Regular, Italic, Bold, and Bold Italic .... AND (erroneously) Narrow and Black. The only style option when choose ARIAL BLACK is Italic.
I've rebooted, I've check the fonts listed in my windows/fonts folder ... nothing has changed. Still have no way of getting Arial Narrow Italic, Arial Narrow Bold, or Arial Narrow Bold Italic.
Incidentally, all ten variations DO appear correctly in CorelDraw X3, so one might argue that the problem is Adobe's ... but personally, I'd much rather blame Microsoft.
My "Hot Fix", after trying numerous things posted here and my reluctance of changing too much on my system which (other than this problem) operating well, is to run 2 versions of InDesign. CS2 for all projects created with that or earlier and CS3 for new projects where Arial narrow is not a must. It is unfortunate that it is necessary to do this due to Adobe's refusal to fix their blunder with this software release. Each time they send me a survey I go over this problem and the stress it causes but have never received a reply. I shudder at what we might expect with the release of CS4.
I do not have Office o7 on my Computer, I am still on 03. I do not have a problem with any other programs in this area, I do not believe it is a Microsoft issue and I have had enough "yeah, just run this simple patch" "solutions" cause issues in my computers over the years. It is obviously an Adobe mess-up and it should be a fix that is applied to the Adobe product which is not working rather than the Microsoft product that is working (with full Arial narrow). Just the fact that I can use the fonts without issue in ID CS2 but not CS3 is enough to convince me the problem came from Adobe and the fix should be applied to the Adobe product.
I got the hotfix, I've follow Robert Levine's instructions, and YES, things are, now, as they should be! So thanks to Robert and Microsoft for that (although I still agree with Cathleen that the responsibility should've been Adobe's, but why point fingers?)
BUT: Why isn't there an OpenType font for Arial Black Italic? What's up with that? As it happens, in my case, it's a moot question, because I still have an old TrueType version of Arial Black Italic installed, and it IS available as an entirely separate font choice. (That is, I've got the NINE variations of OpenType Arial available from ARIAL, but I've also got the TrueType Arial Black Italic available from ARIAL BLACK.) Just wondering, though, why Black Italic isn't part of the latest Arial family? I couldn't find an answer online ... anybody know?
To tie up some loose ends, the basic problem was that Microsoft released some versions of Arial Narrow with defective information in the names fields internal to the font. These names are of signficance to the Adobe applications (or any application that cares about proper typography). These malformed fonts came with Office 2007 and possibly various other updates to Windows and other versions of Office
Adobe couldn't "fix" the problem becuase the fonts came from Microsoft.
The Microsoft hot fix simply replaces the defective versions of Arial Narrow with corrected versions. However, after running the Microsoft hot fix, you also need to manually delete all file names of the form
Adobefnt##.lst where ## is a one or two digit number. After that, the Arial Narrow fonts register correctly.
The only thing that isn't clear to me is that a couple of people have reported Arial Narrow appearing correctly in CS2 but not CS3. Is this something you have been able to duplicate? If so, why does this occur? Is CS3 more picky about fonts than CS2?
I am one of those reporting that the Arial narrow problem is not present in InDesign CS2 where the Arial Narrow family is a stand alone with ital, bold, & bold ital as font variants. In InDesign CS3 the Arial Narrow family is gone and instead Airal Narrow appears under Arial as a variant but the ital, bold, & bold ital are not available for Arial Narrow.
Here is the reason for my reluctance to "fix" a supposed Microsoft problem. If I were to do so and the problem was actually what all common sense would indicate, the result in a change that Adobe made between the issue of Indesign CS2 & CS3, and the "fix" made it so these fonts were not available in CS2 I would have a world of work ahead of me when performing what would otherwise be minor updates to older files.
> Here is the reason for my reluctance to "fix" a supposed Microsoft
Here is the reason that you won't get the problem fixed until you
overcome your reluctance:
> Adobe couldn't "fix" the problem becuase the fonts came from
(quoting Dov Isaacs)
It's pretty easy to avoid using Arial Narrow (or any other Arial)
completely (thus solving the problem without actually fixing it).
Helvetica Narrow uses the same glyph widths. In fact, if you're printing
to a Postscript printer, it's very likely you're substituting Helvetica
Narrow for Arial Narrow anyway.
Pegasus Type, Inc.
I hope you are not implying that Arial Narrow is somehow automatically substituted by Helvetica Narrow when printing to a PostScript printer. Neither InDesign nor PostScript printers work that way. You would explicitly need to convert your InDesign document to use Helvetica Narrow
and you would need to have the Helvetica Narrow fonts installed on your system running InDesign!
I was implying that the printer driver (not the printer) substitutes
device fonts unless told not to. I'm referring to that line buried deep
in the driver that says "Truetype Font: Substitute with Device Font"
until you change it to "Truetype Font: Download as Softfont".
My personal experience seeing evidence of this is many years, OSs, and
DTP apps old, so I'd be happy to believe this is no longer the case. If
so, what does "Substitute with Device Font" mean these days?
Pegasus Type, Inc.
Nope, that substitution absolutely does
not happen with any Adobe CS applications printing via any printer driver. These applications generate their own PostScript except for device control "setpagedevice" operators.
And by the way, we do consider that driver option to be very dangerous when used with other applications given that there are in fact many differences between Microsoft's workalike TrueType fonts and the printer resident fonts. At Adobe, we routinely advise users to change that option to "download as softfont" to avoid problems.