Adobe Community: Missing Fonts

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50. (James_Behrens),

Jan 24, 2008 11:02 AM in reply to (bilglas)

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We have been struggling with the Arial Narrow/ID CS3 issue for some time now, and have sought Adobe's help, but to no avail. We did however find a link (http://www.indesignsecrets.com/getting-indesign-to-see-your-fonts.ph p), and followed the advice in the first paragraph, suggesting the placement of shortcuts to the Arial Narrow fonts in the ID CS3 font folder, and it worked immediately. We first had to remove the version of Arial Narrow that Office 2007 installed, and replace with version 2.30. Hope this works for others as well.

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51. (Hyla_Skudder),

Jan 28, 2008 7:55 PM in reply to (bilglas)

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I was also grateful to find this post, as I too was tearing my hair out. But interestingly my Arial Narrow nightmare occurred in switching from Windows 2000 to Windows XP. So perhaps there is a larger issue than just between CS2 and CS3.

My Adobe applications actually REMAINED THE SAME (Photoshop 7, Illustrator 8 and InDesign CS2)from the old machine to the new. I literally just reinstalled them. On my old 2000 machine, all was fine, on my new XP machine, none of my Adobe applications recognized Arial Narrow any more. But the fix of copying and pasting the fonts into the Adobe font directory fixed the problem for me. Thanks!

I have noticed a few other annoying font glitches in XP as well. One of the fonts I use heavily for a client, Trajan Pro, has lost it's bold functionality in Adobe applications on my XP (whereas it had a bold option on my 2000 machine), which also drives me nuts. I may see if this trick will help with that as well...
But thanks for the help. Hyla

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52. (shirley_ross),

Feb 5, 2008 8:31 AM in reply to (bilglas)

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Can someone please help me in locating these Arial fonts that are dated for 11/12/1998? I have looked into several XP machines running office 2003 and I am unable to find these fonts. I can only find the same fonts that are dated 7/14/2006. I have looked on the Microsoft Website and others and am not able to locate the Arial fonts with the same size and date as needed to fix my CS3 missing font issue. I have found that these websites suggest that these fonts are discontinued. Can someone please tell me where I can go or suggest another option to get these most needed fonts. I would love to see if this solution works!!

Thank you!!

Shirley

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53. (shirley_ross),

Feb 5, 2008 8:37 AM in reply to (bilglas)

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Can you tell me where I can locate these Arial Fonts. I have looked at several PCs that have XP on them but all have the same fonts that are dated 7/14/2006 with 175KB. I have not been able to locate any with the date 11/12/1998 or the size of 135KB. I have gone to several websites, including Microsoft's. They say that these fonts are discontinued. Do you know of another way for me to obtain these fonts? I would very much like to see if this solution with work for our many CS3 users.

Thank you!!

Shirley

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54. Peter Spier,

Feb 5, 2008 2:41 PM in reply to (bilglas)

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Those versions are indeed discontinued. My recollection is they were shipped as part of either Windows 2000 or Office 2000.

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55. (JimmyK),

Apr 3, 2008 3:53 AM in reply to (bilglas)

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Hi Shirley,

I had the same problem and found the fonts in the following location -

http://www.shootingsoftware.com/ftp.htm
http://www.shootingsoftware.com/ftp/Arialn%20Font.exe

Jimmy.

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56. (philipempey),

Jun 22, 2008 5:54 PM in reply to (bilglas)

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Thank you Jimmy! Copying those 4 files in C:\Program Files\Common Files\Adobe\Fonts and forcing CS3 do dump the preferences when launching worked perfect.

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57. (bpilato),

Jun 25, 2008 10:31 AM in reply to (bilglas)

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Thank you, Mauro, for your inspired solution in Message #35!

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58. (Pat_Jackson),

Jul 11, 2008 11:54 AM in reply to (bilglas)

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Solution:
Go to www.fonts.com
Purchase Arial Narrow family ($104 for reg., bold, italic & bold italic)
Download and unzip
Go to Control Panel, Fonts, File, Install new font
Done

I just did it, and it worked in XP-InDesign CS3

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59. (Dominic_Hurley),

Jul 12, 2008 10:57 PM in reply to (bilglas)

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People should be pressuring Microsoft to fix the bug in their fonts, not letting them off the hook by buying new versions of those fonts. As well, many people will have older versions of the fonts floating around somewhere, so I wouldn't advise people to rush out and spend $104 on new fonts.

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60. Thomas Phinney,

Sep 11, 2008 9:05 AM in reply to (bilglas)

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Microsoft has issued a "Hotfix" for their bug in Arial Narrow.
http://blogs.adobe.com/typblography/2008/09/arial_narrow.html

Cheers,

T

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61. (bilglas),

Sep 11, 2008 10:23 AM in reply to (bilglas)

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Hey... I'm the geek who started this thread, some 15 months ago. I was very excited to learn (thanks, Thomas) that Microsoft had issued a "hotfix" for the problem! Finally! I've gone through the ridiculously convoluted process of applying the fix ... installation successful.

Well, I don't know about Microsoft Word, but for InDesign CS3 and Photoshop CS3, nothing has changed. The font selection list offers either ARIAL or ARIAL BLACK. When choosing ARIAL, the variations include Regular, Italic, Bold, and Bold Italic .... AND (erroneously) Narrow and Black. The only style option when choose ARIAL BLACK is Italic.

I've rebooted, I've check the fonts listed in my windows/fonts folder ... nothing has changed. Still have no way of getting Arial Narrow Italic, Arial Narrow Bold, or Arial Narrow Bold Italic.

Incidentally, all ten variations DO appear correctly in CorelDraw X3, so one might argue that the problem is Adobe's ... but personally, I'd much rather blame Microsoft.

Anybody else have any luck with that "hotfix"?

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62. Dov Isaacs,

Sep 11, 2008 1:25 PM in reply to (bilglas)

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Yep, success here!

The trick is that you need to rebuild the Adobe font cache mechanism. First, exit all Adobe programs. Then, search and delete ALL files of the form AdobeFnt##.lst where ## is a two digit number.

At that point, all nine of the Arial family members appear as styles under Arial.

- Dov

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63. Bob Levine,

Sep 11, 2008 2:14 PM in reply to Dov Isaacs

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> Yep, success here!

And here as well after deleting the font cache files.

Bob

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64. Thomas Phinney,

Sep 12, 2008 4:54 PM in reply to (bilglas)

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Thanks guys. I have updated my blog post to include the cache-deletion step.

Cheers,

T

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65. (duckmiester),

Sep 25, 2008 7:27 PM in reply to (bilglas)

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Ok, so I work for an Architectural firm and we are having this issue all over the place with CS3.

The version of our Arial Narrow fonts are 2.37, which is weird because we don't use Office 2007.
- I tried applying the hotfix even though we only have Office 2003, but it didn't work.

I don't see how this is a Microsoft Problem?

Works fine in Adobe CS2 but doesn't in Adobe CS3.
- yeah i know there is issues with Office 2007 with the font group, but we aren't running Office 2007!!!

Unfortunately I don't have a PC in which I can go back to which has a 1998 version of the font.
- If someone does, i would love them to e-mail me them or something.

I've even got some Windows XP 64-bit machines which are having the same issue.
- Tried all the fixes suggested but NOTHING works.

I called Adobe, and they just said that their systems aren't fully supported by 64-bit and don't support Windows XP SP3.

When is Adobe going to start fixing their god dam product?

I don't see why it works for some but not others?

Any suggestions?

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66. (Dominic_Hurley),

Sep 25, 2008 8:00 PM in reply to (bilglas)

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>Tried all the fixes suggested but NOTHING works.

So, you've installed older versions of Arial then?

Or you installed the hotfix and rebuilt the font cache?

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67. Bob Levine,

Sep 26, 2008 4:53 AM in reply to (duckmiester)

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> Any suggestions?

Try running the hot fix. It works.

Bob

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68. Peter Spier,

Sep 26, 2008 5:19 AM in reply to (bilglas)

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>Try running the hot fix. It works.

I believe he said he did that, but it didn't work.

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69. Bob Levine,

Sep 26, 2008 5:45 AM in reply to Peter Spier

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Sorry, I missed that. I ran it on several machines and it worked. If it
didn't work then something else is wrong here. But instead of actual
details all we got was a rant.

Bob

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70. (Cathleen_Abers-Kimball),

Sep 26, 2008 5:52 AM in reply to (bilglas)

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My "Hot Fix", after trying numerous things posted here and my reluctance of changing too much on my system which (other than this problem) operating well, is to run 2 versions of InDesign. CS2 for all projects created with that or earlier and CS3 for new projects where Arial narrow is not a must. It is unfortunate that it is necessary to do this due to Adobe's refusal to fix their blunder with this software release. Each time they send me a survey I go over this problem and the stress it causes but have never received a reply. I shudder at what we might expect with the release of CS4.

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71. Bob Levine,

Sep 26, 2008 6:37 AM in reply to (Cathleen_Abers-Kimball)

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Cathleen,

Microsoft issued a fix for this. Did you try it?

If not, why not?

Bob

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72. (Cathleen_Abers-Kimball),

Sep 26, 2008 7:53 AM in reply to (bilglas)

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I do not have Office o7 on my Computer, I am still on 03. I do not have a problem with any other programs in this area, I do not believe it is a Microsoft issue and I have had enough "yeah, just run this simple patch" "solutions" cause issues in my computers over the years. It is obviously an Adobe mess-up and it should be a fix that is applied to the Adobe product which is not working rather than the Microsoft product that is working (with full Arial narrow). Just the fact that I can use the fonts without issue in ID CS2 but not CS3 is enough to convince me the problem came from Adobe and the fix should be applied to the Adobe product.

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73. Bob Levine,

Sep 26, 2008 8:03 AM in reply to (Cathleen_Abers-Kimball)

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Are you running Vista? If so, it's the same issue and it's still
Microsoft's to fix...which as already noted here has been done.

I've got a brief summary of the whole thing here:

http://indesignsecrets.com/hotfix-corrects-arial-narrow-problem-on-win dows.php

Bob

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74. (Cathleen_Abers-Kimball),

Sep 26, 2008 8:35 AM in reply to (bilglas)

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No still on XP (and glad of it)

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75. (bilglas),

Sep 26, 2008 11:18 AM in reply to (bilglas)

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I got the hotfix, I've follow Robert Levine's instructions, and YES, things are, now, as they should be! So thanks to Robert and Microsoft for that (although I still agree with Cathleen that the responsibility should've been Adobe's, but why point fingers?)

BUT: Why isn't there an OpenType font for Arial Black Italic? What's up with that? As it happens, in my case, it's a moot question, because I still have an old TrueType version of Arial Black Italic installed, and it IS available as an entirely separate font choice. (That is, I've got the NINE variations of OpenType Arial available from ARIAL, but I've also got the TrueType Arial Black Italic available from ARIAL BLACK.) Just wondering, though, why Black Italic isn't part of the latest Arial family? I couldn't find an answer online ... anybody know?

Bill

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76. Bob Levine,

Sep 26, 2008 11:22 AM in reply to (bilglas)

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You'd need to ask Microsoft that. It's their font.

Bob

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77. Ildhund,

Sep 26, 2008 12:32 PM in reply to (bilglas)

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It's a Monotype font:
http://www.fonts.com/FindFonts/mondosearchresults.htm?kid=arial+black+ italic&st=12

Yours for all of £19 in Britain.
--
Noel

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78. (bilglas),

Sep 26, 2008 1:05 PM in reply to (bilglas)

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What you're forgetting, Noel, is that converting £19 into U.S. money comes to about $700 billion...... ;-)

Bill

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79. (Dominic_Hurley),

Sep 27, 2008 4:31 AM in reply to (bilglas)

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>I do not have Office o7 on my Computer, I am still on 03.

But what version of Arial Narrow do you have? It could have been updated with a Windows SP or with some other update.

>I do not believe it is a Microsoft issue ...

So why did Microsoft issue a fix for it then? Or are they covering for Adobe for some nefarious purpose?

>I have had enough "yeah, just run this simple patch" "solutions" cause issues in my computers over the years.

So, do a system restore if it doesn't work. But don't expect a lot of sympathy if you're not prepared to take the advice offered.

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80. Dov Isaacs,

Sep 27, 2008 4:31 PM in reply to (bilglas)

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To tie up some loose ends, the basic problem was that Microsoft released some versions of Arial Narrow with defective information in the names fields internal to the font. These names are of signficance to the Adobe applications (or any application that cares about proper typography). These malformed fonts came with Office 2007 and possibly various other updates to Windows and other versions of Office

Adobe couldn't "fix" the problem becuase the fonts came from Microsoft.

The Microsoft hot fix simply replaces the defective versions of Arial Narrow with corrected versions. However, after running the Microsoft hot fix, you also need to manually delete all file names of the form Adobefnt##.lst where ## is a one or two digit number. After that, the Arial Narrow fonts register correctly.

- Dov

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81. (Dominic_Hurley),

Sep 28, 2008 1:53 AM in reply to (bilglas)

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Dov

The only thing that isn't clear to me is that a couple of people have reported Arial Narrow appearing correctly in CS2 but not CS3. Is this something you have been able to duplicate? If so, why does this occur? Is CS3 more picky about fonts than CS2?

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82. (duckmiester),

Sep 28, 2008 8:04 PM in reply to (bilglas)

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Ok so I have fixed this problem.

The Arial Narrow fonts were version 2.37

I grabbed the fonts from one of our servers and this version was 2.35

So i deleted the v2.37 fonts

Then deleted the AdobeFnt##.lst files

Installed the old v2.35 fonts from the server

Also copied the fonts to
C:\Program Files\Adobe\Adobe InDesign CS3\Fonts
C:\Program Files\Common Files\Adobe\Fonts

Restarted Adobe InDesign and this fixed the issue.

The above solution fixed the Windows XP 64-bit problems with CS3

I don't know how I got version 2.37 fonts when I don't have Office 2007.

The only thing I can think of is Windows XP SP3 or some Windows Update?

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83. Bob Levine,

Sep 29, 2008 4:24 AM in reply to (duckmiester)

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Could well be that that's the version that shipped with XP64. Just a guess.

Bob

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84. (Cathleen_Abers-Kimball),

Sep 29, 2008 4:38 AM in reply to (bilglas)

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I am one of those reporting that the Arial narrow problem is not present in InDesign CS2 where the Arial Narrow family is a stand alone with ital, bold, & bold ital as font variants. In InDesign CS3 the Arial Narrow family is gone and instead Airal Narrow appears under Arial as a variant but the ital, bold, & bold ital are not available for Arial Narrow.

Here is the reason for my reluctance to "fix" a supposed Microsoft problem. If I were to do so and the problem was actually what all common sense would indicate, the result in a change that Adobe made between the issue of Indesign CS2 & CS3, and the "fix" made it so these fonts were not available in CS2 I would have a world of work ahead of me when performing what would otherwise be minor updates to older files.

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85. Bob Levine,

Sep 29, 2008 4:48 AM in reply to (Cathleen_Abers-Kimball)

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Then there's not much anyone else can offer you. You've been told it's a
Microsoft issue. Microsoft has issued a fix.

There are issues on the Mac side with Leopard and the same thing is
going on over there. "It's only InDesign so it must be Adobe's problem."

The only difference is that Microsoft has fixed the issue and Apple is
"still working on it."

At some point, that hotfix MS issued will be rolled out in a Windows
Update anyway. You might just as well do it now.

Bob

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86. (Kenneth_Benson),

Sep 29, 2008 5:04 AM in reply to (Cathleen_Abers-Kimball)

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> Here is the reason for my reluctance to "fix" a supposed Microsoft
> problem.

Here is the reason that you won't get the problem fixed until you
overcome your reluctance:

> Adobe couldn't "fix" the problem becuase the fonts came from
> Microsoft.

(quoting Dov Isaacs)

It's pretty easy to avoid using Arial Narrow (or any other Arial)
completely (thus solving the problem without actually fixing it).
Helvetica Narrow uses the same glyph widths. In fact, if you're printing
to a Postscript printer, it's very likely you're substituting Helvetica
Narrow for Arial Narrow anyway.

--
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com

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87. Dov Isaacs,

Sep 29, 2008 6:58 AM in reply to (Kenneth_Benson)

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I hope you are not implying that Arial Narrow is somehow automatically substituted by Helvetica Narrow when printing to a PostScript printer. Neither InDesign nor PostScript printers work that way. You would explicitly need to convert your InDesign document to use Helvetica Narrow and you would need to have the Helvetica Narrow fonts installed on your system running InDesign!

- Dov

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88. (Kenneth_Benson),

Sep 29, 2008 7:57 AM in reply to Dov Isaacs

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I was implying that the printer driver (not the printer) substitutes
device fonts unless told not to. I'm referring to that line buried deep
in the driver that says "Truetype Font: Substitute with Device Font"
until you change it to "Truetype Font: Download as Softfont".

My personal experience seeing evidence of this is many years, OSs, and
DTP apps old, so I'd be happy to believe this is no longer the case. If
so, what does "Substitute with Device Font" mean these days?

--
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com

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89. Dov Isaacs,

Sep 29, 2008 8:11 AM in reply to (Kenneth_Benson)

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Nope, that substitution absolutely does not happen with any Adobe CS applications printing via any printer driver. These applications generate their own PostScript except for device control "setpagedevice" operators.

And by the way, we do consider that driver option to be very dangerous when used with other applications given that there are in fact many differences between Microsoft's workalike TrueType fonts and the printer resident fonts. At Adobe, we routinely advise users to change that option to "download as softfont" to avoid problems.

- Dov

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