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will it be an issue if you have domain users set their application data on a network?

We have this issue on one particular user on a particular machine.  If other domain users logged on tot he machine.  The shortcut works fine.  If this problematic user logs on another machine, shortcuts in INdesign works fine as well.

Are there any other troubleshooting other than removing and reinstalling the user profile which is a bit of work because of all the documents.

Just to confirm that using the compatibility settings for Indesign.exe makes things work for us.

Specifically, we see the problem with users that are in the Power Users local group (and that is, unfortunately, most of our users as some legacy software writes .ini files to the program files directory).

Users who are administrators or normal users are fine.

All users (regardless of membership) have read/write permissions for the Local Settings\Application Data\Adobe\InDesign\Version 6.0 folder in documents and settings.

When it goes wrong, the prefs are all created under an "en_US" folder, due (I suspect) to a bug detecting the current locale settings. Since all the default settings are stored in "en_GB" folders, indesign doesn't find them and you start up with completely broken/empty prefs.

Setting the application compatibility setting on the app (in our case to "Windows XP") causes the locale to detect properly and a "en_GB" folder is created for the preferences.

The following .reg file corrects the problem on 64bit XP:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]
"C:\\Program Files (x86)\\Adobe\\Adobe InDesign CS4\\InDesign.exe"="WINXP"

(remove the ' (x86)' from the path for 32bit XP)

I've been communicating with Adobe Tech support for awhile now and they finally pointed me to this thread.  I am having similar problem as kate.brookes, except that:

1) I am in Taiwan and running Windows XP Professional with Service Pack 3

2) Setting the Compatability mode to other versions of Windows (Windows NT, Windows 2000) does NOT have any effect

I too have tried renaming the en_GB and en_US folders, giving All Users Full Control to the Adobe InDesign folder, etc.; regardless, when ever my co-worker Jennifer logs onto her computer with her account, her keyboard cannot do *anything* except type text (i.e., the "Enter" key does not work, directional arrow keys do not work, CTRL-0, -, + keys do not recenter, zoom out, or zoom in, respectively, etc.).  If I log on as an administrator, InDesign works just fine; but like kate.brookes, having the user log on as an admin is not a viable option for us.

I just tried the last suggestion on this thread (going into the Registry key for the 6.0 folder and giving "Full Access" to "Everyone")...still doesn't help any.  Any other suggestions??

Thanks in advance,

L.F. Lee

Jason_M_B,

Thanks for the quick reply.  I downloaded Sysinternals' Process Monitor, logged onto my co-worker Jennifer's computer using her account, and ran Process Monitor as an administrator via the Runas command. I then fired up Adobe InDesign and tried all the commands that haven't been working with her account; exited InDesign; and saved the Process Monitor's log file (which was quite large... a bit over 1GB in size after running for just 5-7 min or so).  I filtered out every other process except for the InDesign one, saved this as a CSV file, opened it in Excel, and then isolated everything with "Access Denied"; there are probably over 130 entries with "Access Denied", many located primarily in either C:\Program Files\Common Files\Adobe\xxx or under various items in the Registry HKLM\System\CurrentControlSet\xxx (though there are various "Access Denied" messages in other areas too).

The next question is: how do I proceed from here?  Should I manually try to add Permissions (granting "Full Control") to Jennifer's account in all of those areas where access is currently being denied?

Thanks in advance for any further advice/insight you can provide into this matter.  I really appreciate it!

Sincerely,

L.F. Lee

Jason_M_B,

Thanks again for the quick reply!

The only items in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\InDesign\6.0 are:

(Default)                                 REG_SZ               (value not set)

Feature Set Locale Setting      REG_DWORD       0x00000100 (256)
EPIC_SERIAL                        REG_SZ
EPIC_NAME                          REG_SZ                user
User Interface Locale Setting   REG_DWORD       0x00000002 (2)
Installer Locale Setting            REG_SZ                en_GB

(Hope I didn't mis-count the number of zeroes in some of those values...)

Do I need to add another key or something?

L.F. Lee

Jason_M_B,

Jennifer is a member of the built-in Domain Users group, which is what all staff members in our office are a member of. None of the staff
are administrators on their workstations. I never assigned the Power Users group to anything; most everything on the Windows 2008 Server is on its default settings..

Thanks again for your assistance.  I'm actually off work already (got off at 8 p.m., 15 min ago) and wouldn't mind staying and doing overtime to get this resolved, but unfortunately, I have an appointment to meet someone and cannot stay.  I hope we can continue this dialog tomorrow when I get back into the office (11 a.m. - 8 p.m.).  Apologies for having to run off...!  :-0

Thank you again,

L.F. Lee

Jason,

Thanks for the update.

Forgive my ignorance, I'm still relatively new and trying to get used to Windows Server 2008 and am not quite sure where the "Power Users" group is located. I'm in Active Directory and there are two default folders of groups, "Built In" and "Users"; these are the group types listed for each:

BUILT IN
Account Operators
Administrators
Backup Operators
Certificate Service DCOM Access
Cryptographic Operators
Distributed COM Users
Event Log Readers
Guests
IIS_IUSRS
Incoming Forest Trust Builders
Network Configuration Operators
Performance Log Users
Performance Monitor Users
Pre-Windows 2000 Compatible Access
Print Operators
Remote Desktop Users
Replicator
Server Operators
Terminal Server License Servers
Users
Windows Authorization Access Group

USERS
Administrator
Allowed RODC Password Replication Group
Cert Publishers
Denied RODC Password Replication Group
DnsAdmins
DnsUpdateProxy
Domain Admins
Domain Computers
Domain Controllers
Domain Guests
Domain Users
Enterprise Admins
Enterprise Read-only Domain Controllers
Group Policy Creater Owners
Guest
RAS & IAS Servers
Read-only Domain Controllers
Schema Admins
Terminal Server Computers
TS Web Access Computers

I made all staff members of both Built In > Users and Users > Domain Users.  I've skimmed through the descriptions, but didn't see anything saying "Power Users"...

Thanks again,

L.F. Lee

Had a similar problem after updating flash player in that all of my InDesign presets, shortcuts etc disappeared - even an uninstall and then a re-install didn't fix the problem.

It was fixed by giving me full administrator rights to the whole of the programmes folder!!

It appears that Indesign and perhaps Adobe has a number of files that it references throughout the machine and not neatly contained by its own folder.

I hope this helps others

Hi all,

I'm working with InDesign on a Mac and have just encountered the same problem.

Changing the name of the US_en file has helped to restore my tools and panels etc. However my keyboard shortcuts, arrow keys etc. still aren't working. Does anyone have a fix for this?

Thanks heaps!

Thanks for the response.

The defaults don't work and I don't seem to be able to add any new ones. The arrow keys don't work on my keyboard either... I'm getting a little frustrated...

We experience the same problems.

Indesign starts with missing workspaces when a user doesn't have administrative rights.

If I use the suggestions mentioned on the Adobe kb (giving users full rights on some Indesign folders), the workspaces show up but Indesign crashes when you try to save a document.

If I adjust the compatibility mode to "Windows NT", Indesign also starts up with all workspaces but again crashes on saving a document.

The only thing that helps are renaming the presets, papersize and "Shortcut sets" to en_US in the Indesign folder. Problem with this method is that all our users have american settings (letter in stead of A4) and picas in stead of mm as a default. We need the UK settings as a default.

Does anyone have another suggestions we could try?

Also, I am running Windows XP.  Thanks!

Make sure you're patched to 6.0.4.

Bob