OK - or i should say not OK!!
I am running the licensed version of Acrobat 9 Pro on Mac OSX. It is installed on 2 of my MacBook Pro 17" laptops. These machines are respectively 1 month and 14 months old, and both are completely up-to-date software wise. 3 weeks ago Acrobat presented the error message "Licensing for this product has stopped working" and then quits. Searching through the error logs reveals the following: No matching processes were found. Shutting down licensing service ...
I have meticulously, several times worked through all the recommended steps on the Adobe site to address this issue but to no avail. Booting up in safe mode makes no difference. In desperation I re-installed the OS, but to no avail. My several and extended communications with Adobe online help have left me chatting with what sounded like a couple of uni students from India who had insufficient understanding of English, Macs and Acrobat. After 3 weeks my case has been closed twice by Adobe who report that they believe my issue is resolved and have therefore closed my case. Great!!! What's more, occasionally Safari is presented online with a pdf file which it attempts to load, and then crashes.
This issue has seriously affected my ability to work with and create pdf's which in my work as a medical researcher is essential. To add insult to injury, I have wasted too many precious hours attempting to rectify the situation.
The bottom line is caveat emptor (buyer beware). Adobe it seems are committed to making a sale but not to follow-up, service or genuine concern for their customers. When some company produces a less buggy (and cheaper) alternative I will be definitely be buying their wares.
In the interim, if anybody out there can advise me as to how to get Acrobat working again, I would be most grateful.
Have a great day.
i have the same problem. After spending 40 minutes on hold i got through and indicated that kb405970 had NOT worked. I was elevated to tier two support but they never called back...month now since i was elevated.
I have gone to online support and indicated that the kb article had NOT worked either. THey keep updating the petition but now, 3 weeks later they have not responded. But they have updated the petition.....not sure what the point is.
So still stuck.... i downloaded a reader version to read the pdf's but to create them i have to get someone else to do it. I guess i am going to have to reformat to get rid of whatever is quashing the licence and reinstall. I am not a happy camper and my opinion of adobe support cannot be shown here.
To those who have the problem on a vista windows machine....good luck
I had a similar problem; after several years of constant use, I suddenly got an error message when I opened Photoshop or InDesign or Illustrator that said "Licensing for this product has stopped working..." etc. after I upgraded my OS to Leopard on my mac. Was able to solve it with the tips on the following webpage, and everything seems to be working fine now:
I got this error on CS3 (no program works, illustrator, photoshop, dreamweaver) after buying a new mac and using time machine to restore my original environment. I've tried all four solutions on the web page from adobe, and I've tried uninstalling from the disk, and re-installing. The strange python script didn't work, even with the 'zero' option. Not looking forward to the hellish 'customer support' that adobe has. Any suggestions would be appreciated.
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