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(Alan_E_Moore)
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CS4 Dreamweaver says  "License expired" even after installing Web Premium CS4

Nov 14, 2008 2:35 PM

I just purchased Web Premium CS4. I had CS3 and Dreamweaver CS4 Beta installed. Learned that I needed to uninstall CS4 Beta, used
the CS4 Uninstall script. Reinstalled CS4, it showed Dreamweaver would be installed (was no longer a greyed point). Went through entire installation. Everything works except Dreamweaver which continues to say "license has expired" as if it still has the beta license in there even though I've used the script to uninstall! Help, how can I get it to use the new licensed version?

The rest of the Web Premium CS4 applications are working properly, only Dreamweaver is giving me problems!
Operating System: Windows XP Professional SP3

Both my laptops have the exact same problem.
98821 Views   23 Replies   Latest reply: doctah_jon, Jan 16, 2011 7:19 AM
 
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    1. (Schmad),
    Nov 25, 2008 3:12 AM   in reply to (Alan_E_Moore)
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    I have exactly the same problem! Have un-installed correctly and run the CS4 clean up script, however when I re-install a "Your license has expired" message appears with no further options.

    Please HELP!
     
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    2. (Alan_E_Moore),
    Nov 25, 2008 7:22 AM   in reply to (Alan_E_Moore)
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    Hi Schmad,

    I did figure out how to get around this. What I ended up doing was creating another user with Administrator privileges, logging in as this new user, and performing the CS4 installation from there. Once the installation was complete I was able to log back into my normal account and Dreamweaver worked just fine for me.

    Of course, you should uninstall and re-run the CS4 clean up script first.

    Good luck,
    Alan
     
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    3. (Vincent_B.),
    Nov 30, 2008 1:34 PM   in reply to (Alan_E_Moore)
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    Hi,

    I seem to have the same problem with my Master Collection CS4 full version! I ran no previous versions like CS3 on my Mac before, but installed Dreamweaver CS4 Beta to check its new features (this version ran for a limited time, then expired). Everything is working (including programs that are not available without registering) except for Dreamweaver CS4, giving me the "License Expired" message. I've tried virtually everything currently posted on the Net, much of which is linked to pirated versions and therefor useless. So far nothing has worked. I already have the Adobe CS3/4 Cleanup pack installed, ran it for about 3 times in a row first to clean up the installed DW CS4 Beta, subsequently twice to uninstall MC CS4. Then tried to install through a second administrator account to bypass possible restrictions set by my system. More suggestion welcome. Is there something I overlooked here. I am out of solutions. Cheers.

    Vincent
     
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    4. (Alan_E_Moore),
    Nov 30, 2008 9:51 PM   in reply to (Alan_E_Moore)
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    Hi Vincent,

    Here is what I got from Adobe tech support, maybe these tech notes will help you:

    Troubleshoot installation problems with Adobe Creative Suite 4 or Point
    Products on Windows XP
    http://www.adobe.com/go/kb404083

    If the issue persists, after following the TechNote above, you may need
    to run again the CS4 Clean Script at level 3. Please see the TechNote
    below:

    Using the Adobe Creative Suite 4 Clean Script
    http://www.adobe.com/go/kb403995

    Note: The TechNote above includes steps on how to verify if the
    CleanScript runs successfully. If the tool has run successfully, proceed
    to reinstalling the whole CS4.
     
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    5. (Vincent_B.),
    Dec 13, 2008 12:26 PM   in reply to (Alan_E_Moore)
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    Hi Alan,

    Thanks for your help. I have been trying to deinstall using your 'level 3' option. Unfortunately this option does not seem to be available in this version of the Uninstall Script (CS4). How exactly do I run the application at level 3? Is this a Windows only option or does it come with the Mac version as well?

    Cheers,
    Vincent
     
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    6. (Alan_E_Moore),
    Dec 13, 2008 1:07 PM   in reply to (Alan_E_Moore)
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    Hi Vincent, that's a darn good question! Never figured that one out myself, maybe somebody from Adobe knows the answer?
     
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    7. (David_Schwab),
    Jan 7, 2009 2:35 PM   in reply to (Alan_E_Moore)
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    This was happening with me with Dreamweaver CS 4, probably because I had the beta at one point. I uninstalled, I used the clean CS 4 app... nothing.

    This fixed it for me on Mac OS X:

    http://www.adobe.com/go/kb401528

    "Error "Licensing for this product has stopped working" when you start any Adobe Creative Suite 3 application"

    Still works with CS 4.
     
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    8. (Alanah_R.),
    Jan 17, 2009 10:39 AM   in reply to (Alan_E_Moore)
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    I too ran into the "License Expired" with a new Dreamweaver CS4 upgrade due to having the beta version serial number previously entered on my machine. The above suggestions, and even using Adobe's support at
    http://www.adobe.com/go/kb401528, as suggested by the above poster did not resolve my issue. Deleting the cache.db file, however, did. See instructions on how to do that here: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402003. Even though I'm instaling CS4, it worked for me after using the License Recovery and Clean-Up tools provided by Adobe.

    After that I just had to deal with the problem of the installer not finding or accepting my serial code for my GoLive CS2 which I was attempting to upgrade, so I had to call customer service with a challenge code (after a couple tries, I think that using cmd+shift and double-clicking on the red X that appears to the right will reveal your challenge code), so that they could give me a response code and it worked. To do this, though, you have to install it as a trial first.
     
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    9. (davyk),
    Jan 18, 2009 8:45 AM   in reply to (Alan_E_Moore)
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    I have a simular problem. I've installed Dreamweaver CS4 beta on my mac. After a while my key expired, to solve this problem. I've uninstalled dreamweaver CS4 béta and run the clean up script. After uninstalling, i installed adobe master collection CS4. Everything works perfect, photoshop, flash,.... except for dreamweaver, he is still giving the message "your licence key has expired", so i can't start the program. Does anyone know how to fix this issue ?

    Davy
     
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    10. (Dragomir_Enachi),
    Jan 20, 2009 12:31 AM   in reply to (Alan_E_Moore)
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    Same problem here, licence expired, I've replaced the previous pcd cache file, then changed date to 19 January 2009 and now it works :)

    Seems that Dreamweaver is limited till 20 January 2009
     
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    11. (bpittam),
    Jan 20, 2009 8:26 AM   in reply to (Alan_E_Moore)
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    Everything expired today, on both home and work computers. What the heck? If I change the computer date it work. Is it a beta issue? They are not beta versions...
     
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    12. (Rue_Em),
    Jan 20, 2009 9:17 AM   in reply to (Alan_E_Moore)
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    The expiration is cs4's trial edition to limit hackers from cracking the trial versions. And since we all know that a hacker will never buy cs4 and then crack it for the many, it can be assumed that the people who have a licensing issue either have a hacked cs4 or had installed a beta version before hand and had not cleaned out their system when installing a bought copy of the official cs4.

    When you download cs4 illegally, you aren't just hurting Adobe, but you are also hurting the dignity of your career as a designer and that of others within the career.
     
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    13. (e_c_s),
    Jan 22, 2009 1:42 PM   in reply to (Alan_E_Moore)
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    I'm using the CS4 Master Collection on MAC and it's a bought copy but i'm having the same problems. I've never run a beta version or a demo of this and it all worked to start with but since Jan 20th i've received the "Licensing for this product has expired" on starting any adobe product apart from Bridge.

    I thought it could be because there was previously a dodgey version CS3 on the computer before I bought it but that said my friend is having the same trouble on a brand new mac.

    I've tried
    _______________________________________
    For mac users:

    just remove /Library/Application Support/Adobe/Adobe PCD/cache/cache.db
    Though after deleting it you need to reactivate.

    Now just start Adobe with new serials
    ______________________________________

    But this didn't work. I've also tried editing the "amtlib.dll" as suggested by many but this file dosn't even show up on my system!!!

    Any more help would be great.

    THANKS
     
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    14. (m_i_k_e),
    Jan 22, 2009 4:08 PM   in reply to (Alan_E_Moore)
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    some people are saying that the limit is after 20 jan 2009 so change the date below or one year and it may work... change the computer date hope it helps
     
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    15. (davyk),
    Jan 27, 2009 12:55 AM   in reply to (Alan_E_Moore)
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    I've fixed the solution for this problem dudes. I've had the same problem....
    So i started thinking....dreamweaver is using my old bèta license instead of the new license I've entered during the install of cs4... This is the solution....You set your date backwards (I've set my date at xx/xx/2007). Then you can launch dreamweaver without the error "license expired"...then you go to help en chose for deactivate product. Once you've done that....you put your date back to the original date (xx/xx/2009). Now launch dreamweaver and you'll get a messagebox where you can enter your serial that you've received with a adobe product.
     
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    16. (JML),
    Jan 27, 2009 11:01 AM   in reply to (Alan_E_Moore)
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    davyk,
    I have tried what you said and it half-works...but then goes back to the license expired again after I put the date back to today and reenter my retail code.

    J
     
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    17. (Ramindra_Pal),
    Feb 1, 2009 1:55 PM   in reply to (Alan_E_Moore)
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    I downloaded the dreamweaver CS4 trial about a week ago and it said that I am able to keep it for a maximum of 30 days before purchasing the genuine version. I have installed and used it on the day of downloading without any problems. Yesterday when I re-installed windows vista on my desktop pc problems arised with my dreamweaver installtion. Whenever I open up dreamweaver I keep getting this message saying "License has expired". Is there any way I can overcome this problem and use the program for the rest of the trial period. I have tried all of the above and none of them seem to work, I have also uninstalled and re-installed dreamweaver but there is still no difference. Please paste a solution as soon as possible.

    Thank You
    Ram
     
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    18. (dialinking),
    Mar 12, 2009 9:06 PM   in reply to (Alan_E_Moore)
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    davyk - your fix works Great! Thanks for the brainstorm...
     
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  • lg.gomez
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    19. lg.gomez,
    Jul 26, 2009 8:30 AM   in reply to (davyk)
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    Davyk, it worked perfect. After doing all kind of things, now my DW it's working.

     
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  • geordiemacminx
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    20. geordiemacminx,
    Aug 6, 2009 7:58 AM   in reply to (Alan_E_Moore)
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    Hi,

     

    I downloaded the trial version of Photoshop CS4 and ran it OK for about a week. Then all of a sudden it just crashed and wouldnt open anymore. No warnings etc. Just wouldnt open.

     

    I'd seen enough of the program so decided I'd buy it and got CS4 extended (student version). Great stuff I thought. Uninstalled the trial version and went ahead with loading up the new program. All went well with the install, accepted my product key no problems. Then the dreaded "License has expired" has come up and I'm basically left with a brand new program that does nothing at all sitting on my computer. Bridge and drive etc work OK - or seem to.

     

    I've had a case opened with Adobe for 3 days now and have had no response at all. - not that I'm expecting too much after reading comments on here and around the net. Seems they have my cash and thats it as far as they're concerned.

     

    Luckily I dont have too much important stuff on my laptop and have it all backed up. So I'm tempted to be a bit extreme as long as I get some confidence it would work.

     

    I'm presuming that if I format the Hard drive (its not partitioned) and reinstall my OEM Vista (from a Dell Disk) then there should be no problems with installing CS4 again and getting it to run without all the trouble of it seemingly looking at the wrong key for activation. I'm not sure if the OEM disk allows me to reformat the complete hard disk prior to loading Vista again. Or whether it will just keep the old stuff on and mess things up again.

     

    I know the retail versions give you an option of a complete fresh install, but I dont really want to go and buy a copy of Vista just to get CS4 to work, and with Windows 7 on the horizon.

     

    It might be cheaper to just to a larger hard drive (which I want anyway) and install on that.

     

    Any opinions? I just really want to get this up and running.

     

    Cheers for any help.

     
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  • doctah_jon
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    21. doctah_jon,
    Dec 28, 2010 6:51 AM   in reply to geordiemacminx
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    Adobe programmers and system engineers LAZY LAZY LAZY LAZY LAZY

     

    Adobe releases peroducts that are essentially DEFECTIVE otehrwise license issues, multiple reinstallations, bad addressing issues would NOT be so bothersome.

     
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  • FADCJUNIOR
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    22. FADCJUNIOR,
    Jan 3, 2011 1:49 PM   in reply to (Alan_E_Moore)
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    i just encountered the same problem as well.

     

    With my Master Collection CS4 specifically on PhotoShop. ( LICENSE EXPIRED )

     

    But when I back date my system it comes up normally.

     

    Its a shame Adobe has that tradition of not supporting the older versions ( how old can CS4 be )

     

    Hope it helps

     
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  • doctah_jon
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    23. doctah_jon,
    Jan 16, 2011 7:19 AM   in reply to doctah_jon
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    The license problem has resurfaced -- this is a recurring issue with Adobe software!! One would THINK that Adobe would have enough responsibility to find a PERMANENT solution to their mistakes.

     

    LAZY LAZY LAZY programmers / software engineers. Defective, productivity stealing software. Working with this softwre is money out of my pocket.

     
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