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Licensing has stopped working error durinng launch of Photoshop CS3

May 31, 2007 3:53 AM

I cannot get rid of this error message during launch of PS CS3. I tried uninstalling running the CS3MacClean Script, reinstalling, ... same problem. The same installer and serial number works fine on a clean system so I know there must be a file or two that the cleanup script doesn't remove.

Anybody know what files to delete?
 
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  • Currently Being Moderated
    Jul 9, 2007 1:21 PM   in reply to (plumeragent)
    same here - If I restart my Mac and then launch pshop right away, it seems to work. If pshop licensing stops, then same for my other CS3 master collection apps.

    Its super strange...
     
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    Aug 24, 2007 11:27 PM   in reply to (plumeragent)
    One might ask what is good about the licensing software if it breaks down and corrupt... It should be obvious that such errors should have been removed prior to launch.

    ---
    Stefan

    Track your flexlm licenses with License Statistics and reduce your costs.

    Protect your software with LM-X License Manager.
     
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    Oct 17, 2007 1:20 PM   in reply to (plumeragent)
    plumeragent... Thanks for the advice. Renaming the FLEXnet folder did the trick. For anyone else, the path is: Library > Preferences >FLEXnet Publisher > FLEXnet

    I remaned the FLEXnet folder OLD_FLEXnet and when I started CS3 it asked for the serial #. At that point it created a new FLEXnet folder.
     
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    May 5, 2008 10:43 AM   in reply to (plumeragent)
    I'm getting the message "Licensing for this product has stopped working" when I try to open
    any of the CS3 programs WHEN the other user on my machine has any CS3 program open.

    If I close the other person's program on their side, all is O.K.

    Tried deactivating, uninstall, clean script reinstall---same problem.

    Renaming FlexNet folder didn't work.

    Any ideas?

    Thanks
     
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    May 21, 2008 10:04 AM   in reply to (plumeragent)
    I had the same problem and none of these solutions worked. I called Adobe Tech Support where someone picked up immediately and found a solution. He had me download a Clean application which got rid of any and all stray Adobe items. I reinstalled and all is well.
    Call them. They're awesome.
    800.642.3623
     
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    Jun 4, 2008 5:06 PM   in reply to (plumeragent)
    I cannot find FLEXnet on my computer. Followed instructions by tech support and Kodak imaging post in forum. Nothing. Can someone help?
     
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    Jun 5, 2008 5:51 AM   in reply to (plumeragent)
    Wasn't this suppose to go away with the updated version? I thought they were shipping "adlm free" images now?

    -- Stefan

    http://www.x-formation.com
     
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    Jun 7, 2008 1:44 PM   in reply to (plumeragent)
    I've checked hidden files; nothing. Thanks. Contacted Tech Support while at work but instructions still did not help. Will have to wait until Monday and call back.
     
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    Jun 12, 2008 10:26 PM   in reply to (plumeragent)
    Hey guys I also had this problem at some point on a friends PC when I was trying out his new CS3 apps. I found this on Adobe's website. the first solution #1 in the solutions list worked like a dream. I hope this helps you out. http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528
     
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    Jun 16, 2008 6:41 PM   in reply to (plumeragent)
    Glad I hopped over from the CS3 forum- you solved the "Licensing" problem with the FLEXnet scheme. Thanks!!
     
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    Jan 2, 2009 5:21 PM   in reply to (plumeragent)
    I read on another site that this is the result of something ADOBE sent out in order to address piracy. Is this ture? Does anyone know if this was actually a deliberate act? Did ADOBE actually trash my CS3 Master Collection which I bought directly from them for thousands of dollars???? Is this how ADOBE operates??
     
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    Jan 2, 2009 8:11 PM   in reply to (plumeragent)
    No. Tried all of the procedures on the Adobe support site. It all appeared successful but had no impact at all. I am dead in the water. I have had no trouble with any other software.
     
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    Jan 2, 2009 8:13 PM   in reply to (plumeragent)
    Maybe I need to un-install and then re-install.... or find another product. Or become Amish. Technology sucks.
     
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    Jan 19, 2009 1:06 PM   in reply to (plumeragent)
    I had the same problem with a Licensing Server error! Then I remembered that I had just ran msconfig and cleaned up all my windows startup apps to speed up loading time for my computer. I stopped what I thought were all non essential services including "Flexnet Licensing Service" & "Macromedia Licensing Service". I restarted these and photshop CS3 started working just as it did before. This is the first place I would look! Check to see if another program or setting turned of the Licensing services that adobe uses and that might help!
     
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    Feb 3, 2009 9:08 AM   in reply to (plumeragent)
    Try this link:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528&sli ceId=1

    This will take you to an Adobe TechNote, which has a bunch of different solutions listed for this specific licensing issue.

    Solution 4, moving the cache.db file, worked for me. I didn't even have to re-install. Hope this helps you all too!
     
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    Feb 5, 2009 10:00 AM   in reply to (plumeragent)
    My team is having a similar problem with out MCCS3 license. Initially we installed on an in-house build Win XP Pro 32-bit system and was not happy with the 3GB limitations. The drive was wiped and we upgraded to Vista Biz 64-bit. We didn't have any problems with the license before we made the switch. Now CS3 constantly gives us error messages and says to set up the license from the administrator account (duh? what account did you think we were using!) All this after we registered MCCS3, and now every program in the collection bugs the dog crap out of us to register. My techs complied and more errors. I called tech support and got a nice lady from India who didn't know poop from shineola. She said that "Adobe Products were not compatible with any 64-bit platforms." Which by the way is a lie. I tried to contact tech support via the web and of course my 'complimentary period of support' is conveniently over and therefore Adobe kindly 'withdrew' my inquiry.

    I'm rounding up the tech's and we're going to check out this Flexnet soulution and check the weblink you guy's posted. Hopefully, one of these will be a viable solution. Right now, I am thoroughly annoyed with Adobe. Even if this is a software glitch, this software costs entirely too much cash for there to be all of this nonsense involved. As a business owner, I completely understand the effort against piracy. But when you're fighting a losing battle, don't take out your loyal troops in the process!
     
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  • Currently Being Moderated
    Feb 18, 2009 5:06 AM   in reply to (plumeragent)
    maybe try to re install the application
    http://blog.konsletz.info
     
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  • Currently Being Moderated
    Mar 16, 2009 10:06 AM   in reply to (plumeragent)
    Down the same road myself. Tried every single "fix" that Adobe could throw at it, nothing works...for long. Everything seems to allow me to launch a CS3 application for a little while, but within a day or two, the f*@#%ing error message "licensing for this product has stopped working" comes back. I am really getting tired of this. I agree with what Wolfgang said, this software costs WAY too much for us to have to deal with this kind of CRAP. The thing that sucks the most is, there really isn't any kind of alternative for us to go to. For the majority of the people in the creative industry, you have to use Adobe products. Seems they're following in the footsteps of the old QuarkXpress: when there's no competition, you don't give a damn about your customers. I bet the folks over at Quark are MORE than helpful these days...
     
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    May 8, 2009 10:24 AM   in reply to (Donald_Stephenson)

    help! I'm also rocking in the same boat and got the error message today!

     

    I'm running a valid license for CS3 web premium (student edition) which I purchased last year April 2008.

    It's been running fine till today - and yes I did try all 4 suggestions offered by the Adobe kb on this issue. Nothing worked.

     

    Rolled back my Windows to the latest restore point, which was 3 days ago. No difference (I had the small glimmer of hope that it might have been a registry setting messed up - but then I didn't install anything new recently, except anti-virus update).

    And as it seems to be a problem with a corrupted Flexnet file - Windows won't roll that back.

    I'm having Vista Business.

     

    Is there any new solution out there that I could try? I did write in to Adobe, but may not get an answer from them. I didn't buy any service agreement (isn't the software expensive enough already??).

     

    holding on to the last straw of hope...

     

    bianca

     
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  • Currently Being Moderated
    May 14, 2009 5:52 AM   in reply to biapol2

    After all the solutions didn't work I had uninstalled my Adobe CS3 totally and any attempt to reinstall it failed.

     

    Instructions given to me when I called the Adobe Technical Helpdesk in Singapore (note: never got a reply to my service request filed online).

     

    Fixing Adobe CS3 install:

    1.       Install Windows Cleanup utility:

    http://support.microsoft.com/kb/290301

     

    2.       Install Adobe Cleanup utility:

    http://www.adobe.com/support/contact/cs3clean.html

     

    3.       Run the Adobe cleanup utility at least twice - this should cleanup everything. Abobe Cleanup utility uses Windows Cleanup utility so it needs to be installed first.

     

    4.       Try install Adobe CS3 from scratch. It should work now.

     

    And it worked, happily using my Adobe Web Premium again.

    Hope that the above method works for others too!

     

    Bianca

     
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    Jul 24, 2009 7:22 PM   in reply to biapol2

    For those who use Windows Vista: Will you please send me step by step instructions on renaming the FLEX Folder and I'll try that and let you know if it works. Then that Adobe Cleanup utility option might be next.  JDMooney

     
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    Nov 18, 2009 12:10 AM   in reply to (plumeragent)

    Thanks, everyone -- this thread has really helped me. I tried all the remedies -- deleting the Flexnet folders (all of them), running the script that Adobe provides. All to no avail.

     

    I thought I was completely screwed because although I have a legit installation of the CS3 Design Suite, I'm thousands of miles away from the physical installation disks. Through the Adobe customer service portal, I was able to download a new installation .dmg -- it took 24 hours!

     

    It turns out, I DID NOT NEED the full installation .dmg. So if you are having this problem and don't have your installation disks at hand, THERE IS HOPE (and the solution is simple).

     

    1.Go to the  Applications/Utilities/Adobe Installers folder.

     

    2. Launch Add or Remove Adobe Creative Suite... (presumably the name of whatever suite you have installed).

     

    Here is where you can run the installation with all apps UNchecked (as has been suggested previously). I was asked for a serial number and was back into Photoshop in a matter of minutes, all with no need for a full .dmg or physical installation disks.

     

    Installing with the apps unchecked is something I learned in searching this and other forums for a solution, but nowhere have I seen a recommendation to look in the Apps/Utilities/Adobe Installers folder.

     

    Good luck!

     
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  • Currently Being Moderated
    Dec 8, 2009 7:25 AM   in reply to (plumeragent)

    After installation, a system upgrade, machine migration, backup restore, or some other system event(s), trying to launch Adobe applications on Mac OS X results in the error "Licensing for this product has stopped working." You may see error numbers after this message, such as "150:30".

    Solutions


     

    Do one or more of the following solutions. Note, Adobe Trial Software that displays the error can not be restored to run.

    Solution 1: Run the License Repair Tool


    1. Close any Adobe applications.
    2. Download the License Repair Tool:
      www.adobe.com/support/contact/licensing.html
    3. Run the License Service Update.
      1. Double click the LicenseRecovery111.dmg
      2. Double click the LicenseRecoveryLauncher.app.
      3. Enter your administrator username and password when prompted and click OK.
      4. Follow the on-screen instructions.
    4. Start your Adobe application(s).

    Important: The patch applies to Creative Suite 3 or 4 products, Acrobat 8 or 9, Photoshop Elements 6 or 8, Director and Technical Communication Suite.  If your issue was not resolved on the first attempt, run the patch again and enter option 0, when prompted to do so.

    Solution 2: Delete the FLEXnet Publisher preferences folder


    Important: The path listed below refers to the Library folder that lives just inside your startup disk, not the Library folder inside your user home folder!

    1. Quit all Adobe applications.
    2. On your startup disk, locate and rename, or copy to the desktop and then delete, the following folder:
      /Library/Preferences/FLEXnet Publisher/
    3. Start your Adobe application(s).

    Solution 3: Repair Disk Permissions


    1. Launch the Apple Disk Utility:
      /Applications/Utilities/Disk Utility.app
    2. Select your startup disk.
    3. Click Repair Disk Permissions.
      Note: This can take considerable time. For more information about using Disk Utility, consult Apple's website.
    4. Start your Adobe application(s).

    Solution 4: Reset your permissions on the FLEXnet Publisher licensing service folder.


    Important: The path listed below refers to the Library folder that lives just inside your startup disk, not the Library folder inside your user home folder!

    Use the permissions instructions below to modify the permissions on the following folder on your startup disk:
    /Library/Application Support/FLEXnet Publisher/

    Solution 5: Reset your permissions on the Adobe PCD folder.


    Important: The path listed below refers to the Library folder that lives just inside your startup disk, not the Library folder inside your user home folder!

    Use the permissions instructions below to modify the permissions on the following folder on your startup disk:
    /Library/Application Support/Adobe/Adobe PCD/

    Permissions Instructions:

    Close out of all Adobe applications. Follow the directions below to modify permissions to the folder.

    Note: This solution requires administrative privileges on your computer. You will need to provide administrative credentials.


    On Mac OS X 10.4
    1. Using Finder, navigate to the folder to be modified.
    2. Control+Click the folder, and then select Get Info.
    3. Expand the Ownership & Permissions section.
    4. Click the Details option to show the various owner and group options.
    5. Verify that you have Read & Write permissions.
    6. Click the lock icon next to the Owner field, choose yourself as the Owner, type in your administrator username and password when prompted, and click OK.
    7. Change the Owner to system.
    8. Change the Permission to Read & Write for Owner.
    9. Click Apply To Enclosed Items and click OK to the warning dialog.
    10. Type in your administrator username and password when prompted and click OK.
    11. Close the Get Info dialog box.
    12. Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.
    On Mac OS X 10.5
    1. Using Finder, navigate to the folder to be modified.
    2. Control+Click on the folder, and then select Get Info.
    3. Expand the Sharing & Permissions section.
    4. Click on the Details option to show the various owner and group options.
    5. Click the lock icon in the lower right corner. Type in your administrator username and password when prompted and click OK.
    6. Change your username to have Read & Write permissions.
    7. Change admin to have Read & Write permissions.
    8. Change Everyone to have Read & Write permissions.
    9. Click the Gear icon and select Apply To Enclosed Item.
    10. Close the Get Info dialog box.
    11. Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.

    Solution 6: Remove the SQLite journaling file.


    Important: The path listed below refers to the Library folder that lives just inside your startup disk, not the Library folder inside your user home folder!

    The journaling file exists only under specific circumstances where a client is accessing the database file with certain options enabled. If the file does not exist, continue to the next solution.

    1. Using Finder, navigate to:
      /Library/Application Support/Adobe/Adobe PCD/cache
    2. If present, delete cache.db-journal.
    3. Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.

    Solution 7: (Acrobat 9 only) Reinstall on a non-case-sensitive file system.


    Adobe applications are not supported on an OS formatted with a case-sensitive file system. If you attempt to install an Adobe application on a case sensitive volume such as a UFS, HFS+ case sensitive (HFSX) or SMB formatted drive, you get an error that the file system of the setup drive is not supported. Only Acrobat 9 doesn't display such error message and allows you to install the application, but attempting to launch Acrobat 9 results in the error "Licensing for this product has stopped working (error code 130:9)." The drive needs to be reformatted to a non-case-sensitive file system.

    To check if MAC OS X is formatted with a case-sensitive file system :

    1. From the Apple menu select About this Mac.
    2. Click More Info and under Hardware select Serial-ATA.
    3. Select the drive Acrobat 9 has been installed on and check the file system in the list. Note if the file system is case sensitive.

    Alternatively, use the Disk Utility to check the file system:

    1. From Applications > Utilities, launch the Disk Utility
    2. Select the disk Acrobat is installed on and check its format.

    Solution 8: Contact Adobe Technical Support


    Adobe Technical Support can obtain logs from your machine to determine additional information about the failure. Contact Adobe Technical Support if the information provided has not helped to resolve your issue.

    Additional Information


    The Flexnet folders/files required to run Adobe applications can get corrupted, or have permission settings problems, if moved from one machine to another, or through a system restore from Time Machine. Flexnet service licensing failures can't be resolved by re-installating the appliaction, nor will the Adobe CS3 or CS4 Clean Scripts solve this problem. If permissions issues prevented the FLEXnet licensing service from launching, accessing its data, or communicating with Adobe processes, the licensing failure is expected.

     
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