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(A-user)
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Enrollment Examples Problems

Aug 27, 2008 2:13 PM

Hi I'm having problmes running the Enrollment client applications for Dynamic data capture and Dynanamic Data Gathering.

For DDC I get the following error

2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 1 context objects.
2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 0 context objects.
2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 1 context objects.
2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 1 context objects.
2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 0 context objects.
2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.dao.DocumentDAO] Found 0 context objects.
2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.business.service.ProcessInvocationDelegate] invoking:SerializeToken.invoke()
2008-08-27 14:52:10,140 INFO [com.adobe.asap.ddc.invocation.Invoker] getting process/method name from inputparams
2008-08-27 14:52:10,156 ERROR [org.jboss.ejb.plugins.LogInterceptor] RuntimeException in method: public abstract java.lang.Object com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapt erLocal.doSupports(com.adobe.idp.dsc.transaction.TransactionDefinition ,com.adobe.idp.dsc.transaction.TransactionCallback) throws com.adobe.idp.dsc.DSCException:
ALC-DSC-215-000: com.adobe.idp.dsc.DSCAuthenticationException: None of the Auth Provider could authenticate the user. Authentication Failed

For DDG

2008-08-27 14:25:34,687 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/DDG Sample].[jsp]] Servlet.service() for servlet jsp threw exception
java.lang.NoClassDefFoundError: com/adobe/idp/um/businesslogic/authentication/AuthenticationToken
at java.lang.ClassLoader.defineClass1(Native Method)

Thanks in advance
5195 Views   10 Replies   Latest reply: (Kevin_Okragly), Oct 27, 2008 9:48 AM
 
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  • Suvrat
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    1. Suvrat,
    Aug 28, 2008 12:08 AM   in reply to (A-user)
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    Hi,

    can you please confirm if your session was on for quite some time and then you started to see this error? Or you get this error all the times?
     
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    2. (Saurabh_Kumar),
    Aug 28, 2008 1:00 AM   in reply to (A-user)
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    DDC :
    Please login to http://localhost:8080/adminui/
    Under Home->Settings -> User Management -> Configuration -> Advanced System Attributes increase the value of Session Timeout Limit (Minutes) which is 120 minutes by default.

    DDG:
    Can you try replacing the adobe-usermanager-client.jar with the {LC_Install_Directory}\LiveCycle_ES_SDK\client-libs\common\ adobe-usermanager-client.jar on your machine.
    The problem seems to be with different versions of adobe-usermanager-client.jar .
     
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    3. (A-user),
    Aug 28, 2008 3:07 PM   in reply to (A-user)
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    I start up a new browser each time i try to run the examples. I've checked my error log again and it's giving me this:

    ERROR [com.adobe.livecycle.formsservice.exception.RenderFormException] ALC-FRM-001-035: Failed to load TemplateStream for FormQuery=CustomerSatisfactionSurvey.xdp from location URI =C:\Adobe\LiveCycle8\LiveCycle_ES_SDK\samples\DDC.
    2008-08-28 10:04:36,953 WARN [com.adobe.workflow.AWS] com.adobe.livecycle.formsservice.exception.RenderFormException: Failed to load TemplateStream for FormQuery=CustomerSatisfactionSurvey.xdp from location URI =C:\Adobe\LiveCycle8\LiveCycle_ES_SDK\samples\DDC

    I'm running LiveCycle 8.2.. so I tried creating the LiveCycle8 directory and placing the DDC files there and the example still doesn't work.

    Thanks for any help that you can give me.
     
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    4. (Saurabh_Kumar),
    Aug 29, 2008 2:17 AM   in reply to (A-user)
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    Open the url http://localhost:8080/DDC_Admin
    Click on the Document Library Tab and Check the value of mandatory fields required.It seems you have provided the Content Root Uri value as "C:\Adobe\LiveCycle8\LiveCycle_ES_SDK\samples\DDC" which is a filesyatem path.

    Try putting the document in the LiveCycle repository and provide the Content Root uri =repository://
    Input Document Name=/DDC/CustomerSatisfactionSurvey.xdp
    (If the document is inside a folder named DDC in the repository)
    This should work.
     
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    5. (A-user),
    Sep 3, 2008 10:37 AM   in reply to (A-user)
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    I tried putting the documents in the LiveCycle repository but I'm still having problems.

    When I take the following steps to run the following components of Enrollment Solution Accelerator I run into some problems.

    DDC_AccountEnrollmentSample
    Steps to get to error
    1- call url- http:// :8080/DDC_AccountEnrollmentSample2 - click "Login"
    3 - click "Connect now"
    4- click "Save More" under Strategies
    5 - select an account to open and click "Next"
    6 - enter that you're an existing customer and then select what ever you want then click - "submit"
    7- click "Accept"
    8 - click "continue with forms"
    9 - this is where it stalls

    DDC_GovernmentSinglePointOfServicesSample
    Stepst to get to error
    1 - call url -http:// :8080/DDC_GovernmentSinglePointOfServicesSample2 - click "Benefits & Services"
    3 - click "Start"
    4 - click "Select a user" and pick one of the options
    5 - click "Submit"
    6 - click "continue"
    7 - fill in the Yes/No questions and click "Submit"
    8 - click "Accept"
    9 - click "continue with forms"
    10- when I try to click the submit button it gives me a pop-up saying submit canceled

    Thanks again
     
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    6. (Kevin_Okragly),
    Sep 3, 2008 1:20 PM   in reply to (A-user)
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    Hi,

    The demo path through the DDC_AccountEnrollmentSample is as follows:
    1) call url- http:// :8080/DDC_AccountEnrollmentSample2) click "Open an Account Online"
    3) answer questions presented by the DDC Flex application (in combo boxes)
    * Please note the green "Submit" button is not part of the DDC_AccountEnrollmentSample demo
    4) continue through the DDC_AccountEnrollmentSample demo

    DDC_GovernmentSinglePointOfServicesSample
    Can you verify that you are using Acrobat reader, and what version, as the browser plugin?

    Thanks,
    Kevin
     
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    7. (A-user),
    Sep 4, 2008 10:19 AM   in reply to (A-user)
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    Hi

    I'm using reader 8. I can confirm that on my machine that the forms can render. Following the same path, if I select "new customer" instead of "existing customer," a form renders. But after I fill out the form, and hit submit, I get a pop up that says submit cancelled.

    Thanks
     
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    8. (Kevin_Okragly),
    Sep 17, 2008 9:50 AM   in reply to (A-user)
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    I've tried to recreate the behavior you're getting and can't get your error. Can you describe your environment? Here's mine:

    Windows Vista
    LiveCycle ES 8.2 Turnkey install
    Latest DDC distribution
    Internet Explorer
    Adobe Reader 9

    Can you confirm that this URL works in your browser:
    http://localhost:8080/invoker/HttpInvoker

    Thanks

    Kevin Okragly
    Sr. Consultant
    Twin Technologies
    http://www.twintechs.com
     
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    9. (Kent_Livingston),
    Oct 27, 2008 8:48 AM   in reply to (A-user)
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    It looks like the default Content Root URI for the documents are wrong. Mine were all set to C:\Adobe\LiveCycle8\LiveCycle_ES_SDK\samples\DDC. I changed this to C:\Adobe\LiveCycle8.2\LiveCycle_ES_SDK\samples\DDC and they work fine. This can be done in the DDC_admin (http://localhost:8080/DDC_Admin) by going to the Document Library Tab and changing LiveCycle8 to LiveCycle8.2 for all the documents.
     
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    10. (Kevin_Okragly),
    Oct 27, 2008 9:48 AM   in reply to (A-user)
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    Hi Kent,

    Yes, the original path "C:\Adobe\LiveCycle8" is for LiveCycle 8.01 - 8.2 has the new path "C:\Adobe\LiveCycle8.2". Alternatively you can add the documents to the repository, in a "DDC" category, and specify "repository:///DDC/" for the content root URI.

    HTH,
    Kevin

    Kevin Okragly
    Sr. Consultant
    Twin Technologies
    http://www.twintechs.com
     
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