I am posting because Adobe is not offering tech support for CS2 and I cannot find this error for CS2 software, only CS.
I have been using CS2 for some time on the same machine (specs below, let me know if you need additional), and have had no problems. All of a sudden, I am getting the error: "Could not fully open the application. Personalization information is invalid." when opening ImageReady. Either jumping from Photoshop or opening from Applications.
I cannot reinstall, as I lost discs in a move, but it is valid software with valid serials, and registered, but no phone tech support! I would appreciate any help/advice/solutions greatly! Thanks.
Mac OSX 10.4.11
1.47 GHz PowerPC G4
1.25 GB SDRAM
Available Disc space: 24.91 GB
GeForce FX 5200
I tried calling customer service today looking for a tech support number and was told that tech support is no longer offered for CS2! She told me to go to the forums at Adobe.com, which is how I ended up here.
My discs were lost in a move away from a roommate (along with some other things!), so there is no recovering them. I'll call it the cost of my sanity.
I have an old version of Director, but it gets so involved. It would have been so easy to flip my simple graphics straight from Photoshop to ImageReady. Looks like I will have to though.
Thanks for the time and attention to my problem. I guess I should be thankful that I only lost ImageReady, which I use once in a blue moon anyway.
>I cannot reinstall, as I lost discs in a move<br /><br />This always blows my mind when I hear this. How can you be so careless You have just spent Hundreds of dollars on software and you "LOST" the disks?<br /><br />Next thing you are going to tell us "I didn't register my software because I don't believe in it."<br /><br /><sigh>