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"Could not save (file name) because the file is already in use or left open."

Feb 1, 2009 8:16 AM

  Latest reply: Trevor Dennis, Apr 18, 2014 2:21 PM
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  • Currently Being Moderated
    Nov 15, 2010 1:15 AM   in reply to Richard-OH

    Because you wandered into the wrong forums?

    Because the same TYPE of problem does exist on multiple OSes, due to slightly different things on each OS?

    Because you haven't read what I've seen saying repeatedly, in as many different ways as I can think of?

     

    The solution, is to disable whatever OTHER application is locking your files, or use an unlocking utility until the other application fixes the bugs that cause the files to remain locked (of course, reporting those bugs would help, we're getting tired of hearing about them, too).

     

    Again, we cannot fix this inside Photoshop -- because something OUTSIDE OF PHOTOSHOP is locking the files, and the OS returns an error when the file is locked.  Photoshop only reports the error that the OS gave to Photoshop, it does not cause the error.

     

    And just because other programs don't do error checking doesn't mean that the problem does not exist. (in fact, it does exist, which is why Photoshop does extra error checking to prevent you from losing your work)

     

    As you can see from other user's comments, they have found the applications that are locking the files - frequently parts of the OS, and sometimes other applications that they have open.    To the best of my knowledge, nobody has found Photoshop to have the files locked.  And we've spent many years looking at this problem -- it is always another application.

     
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  • Currently Being Moderated
    Nov 17, 2010 7:30 AM   in reply to Chris Cox

    Chris (et al.) I've read through the whole thread, and wanted to add some clues I've discovered with my own expereince with this issue.

     

    1. I was previously using Windows XP with Photoshop CS2, and NEVER encountered this issue.

     

    2. I got a new computer with Windows 7 Pro 64-bit, and continued using Photoshop CS2. This is when I started experiencing the issue, and _only_ wth Photoshop (NOT with Illustrator).

     

       2b. I noticed that the issue seemed to occur whether i had windows explorer open or not, and whether I had thumbnail view on or off. I could find no consistent way to reproduce the issue.

     

       2c. When it occured, it would some times immediately work after turning OFF the thumbnail preview in explorer, but not always. Sometimes after turning off thumbnail preview, the file could still not be saved (I received the error message reported by the OP).

     

       2d. I would keep attempting to save the same file, cancelling the error message each time, until eventually it would save. The number of "tries" varied.

     

       2e. Most of thetime (but not always) after each instance of the error message I would find in my folder a "temp" file with a file name like "~psCA2F.tmp". I discovered that if I renamed the file extension from .tmp to .jpg I would have an actual, working version of the JPG file I had been trying to save!

     

    3. I purchased the full version of Photoshop CS5 and installed it, hoping the issue would be cleared up (thinking that it was because i was using an older version of Photoshop with Windows 7) however the problem persists with the symptoms outlined above.

     

    Question: What is it (allegedly) about both the Mac Finder, _and_ Windows Explorer that causes this issue? Why didn't it occur in Windows XP? Did Wondows XP handle thumbnails differently (if that is the issue, ie. "previews")?

     

    Thanks.

     
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  • Currently Being Moderated
    Nov 17, 2010 8:31 AM   in reply to Richard-OH

    Richard-OH wrote:

     

    ...The only way I found to solve the problem was to install a cool piece of software called "Unlocker", so everytime the damn photoshop tells me it cannot save the file, I just go there and unlock it, then save without problems...

    That Unlocker program will state which program is locking the file. It is not Photoshop.

     
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  • Currently Being Moderated
    Nov 17, 2010 8:43 AM   in reply to mjs_summerfresh

    Deimodius wrote:

     

    ...Why didn't it occur in Windows XP?...

    It can happen in XP.

     

    Anti-virus/back-up/preview/indexing processes may be running with Finder/Explorer. Open up Task Manager (Windows) or Activity Monitor (Mac) to see the many processes that are running in the background, even when you think you have nothing more than Photoshop open.

     

    As a Windows user, you should try out Unlocker to see what exactly has its hooks in the file.

     
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  • Currently Being Moderated
    Nov 17, 2010 8:58 AM   in reply to Marian Driscoll

    Assuming that it is not Photoshop _causing_ the error, given that, as people point out, they are not prevented from saving in other programs, is it not possible for Photoshop to be updated so that it warns us, but still allows us to go ahead with the save, instead of blocking us?

     

    I find it interesting that occassionally when I get this error Photoshop will, in fact, create and save a .tmp file that, when the extension is changed to .jpg, is an actual, functioning version of the image I was trying to save.

     

    While I have seen both you and Chris state repeatedly that it is not Photoshop causing the error, if if that's the case, it would behoove Adobe to find a workaround to impliment in Photoshop, as I imagine having Apple, or Microsoft, or any of the myriad software companies whose application might be causing the error, all change _their_ software would sort of be like trying to move a mountain.

     

    It may not be PS causing the error, and only reporting it, but Adobe is going to need to find a way to have Photoshop over-ride, or work around, this problem when PS encounters it.

     

    Maybe Adobe could purchase this "unlocker" app I've seen referred to, or create something similar, that would automatically be run by PS when this error is encountered?

     
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  • Currently Being Moderated
    Nov 17, 2010 9:12 AM   in reply to Chris Cox

    It is beyond belief that the Photoshop people cannot see.

    Yes, your are correct that it is not Photoshop that is locking the file.

     

    The logic of the symptoms should be obvious to anyone that it is a Photoshop problem with talking to the operating system whether it is Windows or Mac.

    I use XP Home and Professional and it has occurred on both. Others here have reported the problem on other Windows platforms as well as Mac.

     

    Let’s see:

    The problem DOES NOT occur on the following applications on my PC’s:

    ·         Autodesk AutoCAD

    ·         Autodesk Mechanical Desktop

    ·         Autodesk Inventor

    ·         Microsoft Office (all versions, all applications)

    ·         Adobe Acrobat( 4.0, 9.0)

    ·         Adobe PageMaker (6.5)

    ·         Plus a host of other not so common applications

     

    The problem DOES occur on the following applications:

    ·         Adobe Photoshop 6.0

    ·         Adobe CS3

     

    Yes, you’re right. It is a Windows problem.

     
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  • Currently Being Moderated
    Nov 17, 2010 9:22 AM   in reply to mjs_summerfresh

    There are reasons, I believe buried previously in this discussion, for why Photoshop cannot unlock the file or override the other process locking it. However, it might be possible for a future Photoshop to give a more meaningful error message that says what specifically is locking the file and/or suggest remedies for the user.

     

    Cast your votes.

     
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  • Currently Being Moderated
    Nov 17, 2010 9:28 AM   in reply to Tom Dig

    Using the various utlities that have been posted here and in other threads, it should be obvious to everyone that the file is being locked or reported in use by some application or process other than Photoshop. It is never Photoshop that has the file locked.

     

    From that perspective I understand why Adobe would feel that it's not their issue to resolve. (And, at least to some degree, I agree: why does the Finder report a file as being in use just to display the preview? That strikes me as being an Apple bug... but I digress)

     

    However, to me the real question here is whether is whether it's appropriate for Photoshop to care about this and balk at saving the file, as all the other apps don't worry about it and seem to operate just fine. I don't suffer any rampant file corruption from my other apps, that are going ahead and saving over the file that the Finder is supposedly already using (for the preview, or whatever).

     
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  • Currently Being Moderated
    Nov 17, 2010 9:37 AM   in reply to bpylant

    An option in Photoshop preferences to disable this error checking for files in use might be another useful feature request.

     
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  • Currently Being Moderated
    Nov 17, 2010 9:58 AM   in reply to Marian Driscoll
     
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  • Currently Being Moderated
    Nov 17, 2010 5:58 PM   in reply to Marian Driscoll

    Exactly. Not only in XP, OSX, but Vista too.

    And yes, I believe it is not a photoshop problem!

     
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  • Currently Being Moderated
    Nov 17, 2010 6:05 PM   in reply to mjs_summerfresh

    Very good points here.

     

    Adobe could work harder to provide a better software that can do exactly what we, customers/users, need to do to solve their problem.

    Photoshop could automatically kill the file associations with whatever program is holding it (as they say, right?), and save as a new file.

     

    They're right when they say another program is locking the file, BUT, why it only happens with PHOTOSHOP on THREE different OS?

     

    I find out that these forums from Adobe are not that useful, as their workers prefer to throw the ball, blame and whatever to those who pay for their salaries and products, instead of providing decent and professional advices or, at least, trying to really understand the problem in order to give real SOLUTIONS.

     

    The first suggestion/solution provided in this thread really tells it all...

     

    Two (useless) cents from a stupid customer who's posting in the wrong forum and bought the wrong products.

     
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  • Currently Being Moderated
    Nov 17, 2010 6:07 PM   in reply to Chris Cox

    Geeez... you sound stressed dude. Is it because Adobe doesn't pay you well or because the workforce for this kind of stuff is moving to India and so on? Calm down. We're the customers, and you're the solution provider.

     
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  • Currently Being Moderated
    Nov 17, 2010 11:54 PM   in reply to Richard-OH
    I find out that these forums from Adobe are not that useful, as their workers prefer to throw the ball, blame and whatever to those who pay for their salaries and products, instead of providing decent and professional advices or, at least, trying to really understand the problem in order to give real SOLUTIONS.

    You may be subject to a misconception as to what these Fora are.

    These are user-to-user-fora; that various Adobe-employees contribute is – as far as I can tell – not because they are obliged to, but because they take an interest in their products.

     

    Geeez... you sound stressed dude. Is it because Adobe doesn't pay you well or because the workforce for this kind of stuff is moving to India and so on? Calm down. We're the customers, and you're the solution provider.

    Condescend much?

     
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  • Currently Being Moderated
    Nov 18, 2010 5:54 AM   in reply to Richard-OH

    Richard-OH wrote:

     

    ...They're right when they say another program is locking the file, BUT, why it only happens with PHOTOSHOP on THREE different OS?...

    This does not 'only happen with Photoshop'. It is unlikely that Unlocker and the 20 other programs listed on this page were written specifically for Photoshop.

     
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  • Currently Being Moderated
    Nov 18, 2010 5:58 AM   in reply to Marian Driscoll

    It is unlikely that Unlocker and the http://ccollomb.free.fr/unlocker/ were written specifically for Photoshop.

     

    Seems odd that I odd not need Unlocker until I started using Photoshop?

    Must be a coincidence.

     
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  • Currently Being Moderated
    Nov 18, 2010 6:11 AM   in reply to Tom Dig
    Seems odd that I odd not need Unlocker until I started using Photoshop?

    And you wouldn’t need seat-belts in your car if you were not to drive it, would you?

     
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  • Currently Being Moderated
    Nov 18, 2010 6:23 AM   in reply to Tom Dig

    Tom Dig wrote:

     

    It is unlikely that Unlocker and the http://ccollomb.free.fr/unlocker/ were written specifically for Photoshop.

     

    Seems odd that I odd not need Unlocker until I started using Photoshop?

    Must be a coincidence.

    Seems odd that I do not need Unlocker to use Photoshop. The last time I needed Unlocker was about 5 years ago (and it was not for Photoshop). I still keep it installed but I've had no need to use it.

     

    You need to recognize that you and your computer are unique. Adobe cannot/shouldn't dumb down Photoshop for all of us simply because a few people are oblivious to an uncontrolled process running in the background.

     
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    Nov 18, 2010 6:27 AM   in reply to Marian Driscoll

    To unsubscribe from this thread it says to click on the Actions box on the right, click stop email notifications link. "stop email notifications link" is not listed in my Actions. How else can I unsubscribe from this list.

    marc

     
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  • Currently Being Moderated
    Nov 18, 2010 7:07 AM   in reply to Marian Driscoll

    > You need to recognize that you and your computer are unique. Adobe cannot/shouldn't dumb down Photoshop for all of us simply because a few people are oblivious to an uncontrolled process running in the background.

     

    You all just do not get it.

    • I have two PC’s using Photoshop.

    • Both are configured entirely different.

    • Both have had the problem

    • Both ONLY have the problem with Photoshop.

    • It seems that MANY others also have the problem. Again ONLY with Photoshop.

     

    Let’s say I buy gas at 20 different gas stations.

    Sometimes my car starts knocking but only after I buy gas at station #5.

    Gas from ALL OTHER STATIONS burn perfectly with no problems ALL OF THE TIME. I have 30 friends and 5 of them say “Wow, the same thing happens in my car after buying #5’s gas.”

    Would you accept the argument from the owner of gas station 5 that it is not his gas causing the problem?

    No, you would stop buying his gas and the problem is solved.

    Photoshop is a great piece of software and the minor inconvenience of this file locking issue does not support abandoning the application.

     

    Personally, I have not had the problem for at least 4-months. Coincidentally, the problem stopped after I installed Unlocker so I cannot even tell you which app is locking the file. It is my guess that it has something to do with the thumbnails and the Windows apps that handle the thumbnails. Nine out of Ten Photoshop PSD file thumbnails are corrupt and cannot be viewed in the Explorer window. But that is another issue that I gave up on attempting to resolve since all that Photoshop support does is point the finger.

     

     

     

     

     

     
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  • Currently Being Moderated
    Nov 18, 2010 7:24 AM   in reply to Tom Dig

    Tom Dig wrote:

     

    ...Coincidentally, the problem stopped after I installed Unlocker so I cannot even tell you which app is locking the file...

    The fact that you are not having the problem is certainly a coincidence. Unlocker has nothing to do with your recent success. Unlocker does not unlock the file automatically. If a file is locked, you are given a prompt by Unlocker and you can voluntarily unlock the file. If you have not seen such prompts, you have not really been using Unlocker.

     
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  • Currently Being Moderated
    Nov 18, 2010 7:42 AM   in reply to Marian Driscoll

    Thank you, I understand how Unlocker works. I tested it when it was installed.

     

    I was just thinking, it may be about the same time I turned off caching thumbnails.

    Anyone else using Windows and having this problem should try turning this function off and see what happens.

     

     

    Thank you,

    Tom DiGregorio

    Engineering Support Technician

    Taylor-Dunn Manufacturing

    (714)956-4040-x205

    <mailto:tdigregorio@taylor-dunn.com>

     

    Documents provided may be in the Autodesk® DWF file format.

    The DWF viewer is available free of charge from the Autodesk® website at: http://www.autodesk.com/siteselect.htm

     
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  • Currently Being Moderated
    Nov 18, 2010 3:48 PM   in reply to mjs_summerfresh

    Deimodius -- yes, Photoshop reports errors like this, and most other applicaitons ignore the errors (and fail to save files in some instances!).

     

    The .tmp file is where Photoshop did a safe save, but then could not overwrite the original file because another application had it in use.   In some cases the error handling might also prevent us from deleting the tmp file, or the tmp file could have been locked by some overzealous application after we wrote it.

     

    XP had fewer processes trying to create thumbnails or scan file metadata.  Vista added more, and Win7 has more still. MacOS X has been adding similar processes (and making similar mistakes).

     
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  • Currently Being Moderated
    Nov 18, 2010 3:51 PM   in reply to bpylant

    However, to me the real question here is whether is whether it's appropriate for Photoshop to care about this and balk at saving the file, as all the other apps don't worry about it and seem to operate just fine.

    Except for one problem: they don't operate just fine.  They sometimes lose your file.

    Photoshop is trying really hard to avoid that.  Photoshop tries to pay attention to the OS error messages, and keep your data safe.

     

    And yes, we have been working with Microsoft and Apple to resolve the problems in the OS code.

     
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  • Currently Being Moderated
    Nov 18, 2010 4:00 PM   in reply to Tom Dig

    "But I only have this problem with the one car that has a trouble light for that problem, all the other cars just explode"

     
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  • Currently Being Moderated
    Nov 18, 2010 10:58 PM   in reply to marc@marcyankus.com
    To unsubscribe from this thread it says to click on the Actions box on the right, click stop email notifications link. "stop email notifications link" is not listed in my Actions. How else can I unsubscribe from this list.

    You can manage that stuff from your profile (see screenshot). 

    notification_lay.jpg

     
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  • Currently Being Moderated
    Nov 19, 2010 6:15 AM   in reply to c.pfaffenbichler

    thank you! I'll try that.

     
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  • Currently Being Moderated
    Nov 19, 2010 6:29 AM   in reply to Chris Cox

    Chris, thanks for the reply, could this be a possible work around that Adobe could push in a patch, or as an add-on?

     

    These temp files are not created _every_ time I get the error, only some times, which is odd. Why would it only create a temp file sometimes?

     

    Is it possible to add a patch to Photoshop that would create one of these .tmp file EVERY time this specific error happens, and to have PS name that .tmp file with the name of the file you were trying to save? At least this way users would end up with a file they could still use, and avoid the aggravation of having to attempt a save multiple times. This error is happening to me aboyt 33% of the time now, and is very frustrating.

     

    It would be cool if, when I get the error while trying to save "Peas & Carrots.jpg", I could at least end up with the file "Peas & Carrots.tmp". I could then rename the file extension to .jpg and be on my way.

     

    I could do this manually now, except that the error does not consistently give me a .tmp file.

     
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  • Currently Being Moderated
    Nov 19, 2010 2:41 PM   in reply to mjs_summerfresh

    These temp files are not created _every_ time I get the error, only some times, which is odd. Why would it only create a temp file sometimes?

    It depends on when we get the error (what part of the process).

     

    We shouldn't be leaving the tmp files around at all - we should be cleaning them up. The fact that we're leaving them around at all is a bug that we'll have to look into.

     

    As for ways around this mess - we'll have to talk about it some more.  The fact that Apple and Microsoft are both making similar mistakes is disturbing, and we're going to need some better way to deal with it.

     
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    Nov 19, 2010 6:11 PM   in reply to c.pfaffenbichler

    I can't seem to log in to get to the unsubscribe from email link you mention. I'm log in to the adobe site but can not login to the forum.

     

    Both Firefox and Safari when I go to the login keeps redirecting from page to page but thewebpage never loads.

    marc

     
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  • Currently Being Moderated
    Nov 19, 2010 10:48 PM   in reply to Ann Shelbourne

    This also happens on a stand alone machine, it is a real pain.

     
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  • Currently Being Moderated
    Nov 22, 2010 7:20 AM   in reply to Chris Cox

    Chris,

     

         Thanks for the reply. If Adobe can't make changes to avoid the error (if it's being caused by the OS) then to be honest I would prefer that you NOT "fix" it to stop it from making the temp files. Some times the only way I can actually save my work is to give up and use one of those .tmp files instead by renaming the file extension.

     

    BTW: something that occured to me on the weekend that I thought might help (as far as info goes)... as mentioned in my original post, I have encountered the problem with PS CS2 and CS5 using Windows 7 64-bit, however on my personal laptop at home (also running Windows 7 64-bit) I have NEVER encountered this error while using PS _CS3_.

     

    Not sure if that helps at all.

     
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  • Currently Being Moderated
    Nov 22, 2010 10:29 AM   in reply to mjs_summerfresh

    We've got reports of the problem with every version of Photoshop.  As long as other applications lock files, and the OS locks files when it shouldn't, the problem can happen.

     
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  • Currently Being Moderated
    Nov 26, 2010 6:52 AM   in reply to Chris Cox

    Argh!!! Now I'm getting really agravated!

     

    I am trying to use an Action to modify a folder full of images. I need to save them as JPGs, and there are a lot of them.

     

    Now, because of this extremely STUPID bug, Actions that save as JPG have become completely USELESS!!! I can't use the Action, because I get the error which stops the Action from running!

     

    Yes, I know i can change it from Stop on Errors, to have it create a report, but it means I still have to go back and figure out which ones didn't save properly!

     

    I know you keep saying that this is Microsoft and Apple's problem, but do you REALLY think they will listen to us?! NO they won't care!

     

    For the love of anything, Adobe, please figure out a way to fix this!!! Otherwise i am going to have to look for other options. Maybe it's time to say "screw Adobe" and just use GIMP.

     
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  • Currently Being Moderated
    Nov 26, 2010 7:00 AM   in reply to mjs_summerfresh

    GIMP!?!?!

     

    Anyhow why not just save them to a temp folder once the processing has been done copy them over the top of the original files you wnated to edit.

     
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  • Currently Being Moderated
    Nov 26, 2010 7:01 AM   in reply to mjs_summerfresh

    This Action edits jpgs and then saves them?

    That would appear inadvisable to me for image deterioration reasons.

     
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  • Currently Being Moderated
    Nov 26, 2010 7:12 AM   in reply to mckayk_777-PN6kWE

    The problem is that the bug causes PS to refuse to save the file you are trying to save, so saving them to a

    Tempo folder won't matter. No matter where I try to save them, the bug will stop PS when I try to save. Having an Action work on multiple files means that each time it tries to save, I risk being stopped by the bug.

     

    In fact, the only way I could get it to _partially_ work, was to have the Action log errors to a text file instead of stopping on errors. However it mean that only some of the files successfully save, and I still had to go back and manually attempt to save the ones that wouldn't save during the action (and of course I kept getting the error while trying to save these in some cases).

     

    As for why I might switch to GIMP, I'm simply demonstrating the level of desperation here... if Adobe won't do something to fix this bug (and I think we know Apple and MS aren't going to do it), then we need to look for other options. This is ridiculous.

     

    BTW, fwiw when I was having this problem using CS2 in Windows 7 (I have CS5 now) I noticed that when I ran PS CS2 in a _virtual_ Windows XP machine I did NOT have the error. In fact (though I know some people say they have) I never encountered this error even once until I switched from XP to Win7.

     

    Also, I have PS CS3 on my personal Win7 PC at home, and I have never encountered this issue.

     

    Yes, I know, not everyone's computer is the same, but this is extrememly frustrating when it buggers up work flow the way it does. It makes me dread having to open PS now.

     
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  • Currently Being Moderated
    Nov 26, 2010 7:11 AM   in reply to c.pfaffenbichler

    I have a folder full of JPGs that all need to be resized from the current size of various rectangular dimensions to a uniform 200 x 200 pixels for a web site. Any deterioration is minimal and not noticble in this specific case, so I'm not worried about it.

     
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  • Currently Being Moderated
    Nov 26, 2010 7:17 AM   in reply to mjs_summerfresh

    Yeah, for such a task it is pretty much irrelevant. (Edit: Image deterioration that is.)

     

    »The problem is that the bug causes PS to refuse to save the file you are trying to save, so saving them to a

    Tempo folder won't matter.«

    Are you saying that even a recorded Save As or saving to a Destination Folder from the Batch fail?

     
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  • Currently Being Moderated
    Nov 26, 2010 7:24 AM   in reply to mjs_summerfresh

    Sorry this does not ring true but I am tied so could be miss understanding something.

     

    If you have a PS file open and you do a save as PS will not let you?

     

    The problem is you can't save back to the same file but a Save As should work!

     

    In the action insert a menu option of Save As and make that save go to the temp folder.

     
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