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"Disk error -36 occurred while reading or writing to a scratch disk.  Sorry, but this error is unrec

Feb 18, 2009 7:03 AM

This happens doing unremarkable activities. On a: G5/power PC/OS 10.4.11/CS3/6.5 GB ram/93% or 2856 mb to PS/cache level 6. Using dual 1TB hd's, with PS on one hd, and the scratch disk on a 100 gb partition on the other hd. Have to force shut down the entire computer when this happens, turning off the power switch. Have sent in multiple crash reports. Surely Adobe must know about this.

Can someone direct me to other threads on this?
 
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  • Currently Being Moderated
    Feb 18, 2009 7:38 AM   in reply to (ChrisBrown)
    Chris,

    Disk error -36 is not good. It's an input/output error, meaning that data is not be properly transmitted to or from your drive(s).

    And I would suspect your drives. From the size of your drives, they appear to be new installations on your G5. Maybe one of the drives is failing. Maybe one of the drives has not be configured correctly (should be HFS Extended (Journaled but NOT case-sensitive). Maybe the connection cables (data and power) are not securely in place. Maybe the jumpers on the drive are incorrectly positioned.

    I see that you have additional RAM as well. If the RAM is not SPECIFIC to your G5 model, if it is bad, or if it is not properly seated or installed, you could also have a problem.

    In addition (unlikely the cause), all your apps should be in their default installation locations in the Applications folder, without being moved, additionally nested or renamed.

    Also (less likely a cause, but probably needed at this point anyway), run Disk Utility to repair permissions and repair (boot off the Mac OS X disc to repair your startup drive). Run DiskWarrior as well.

    Hope this gives you some starting points.

    Neil
     
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  • Currently Being Moderated
    Feb 18, 2009 7:38 AM   in reply to (ChrisBrown)
    Chris,

    Disk error -36 is not good. It's an input/output error, meaning that data is not be properly transmitted to or from your drive(s).

    And I would suspect your drives. From the size of your drives, they appear to be new installations on your G5. Maybe one of the drives is failing. Maybe one of the drives has not be configured correctly (should be HFS Extended (Journaled but NOT case-sensitive). Maybe the connection cables (data and power) are not securely in place.

    I see that you have additional RAM as well. If the RAM is not SPECIFIC to your G5 model, if it is bad, or if it is not properly seated or installed, you could also have a problem.

    In addition (less likely), all your apps should be in their default installation locations in the Applications folder, without being moved, additionally nested or renamed.

    Also (less likely), run Disk Utility to repair permissions and repair (boot off the Mac OS X disc to repair your startup drive). Run DiskWarrior as well.

    Hope this gives you some starting points.

    Neil
     
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  • Currently Being Moderated
    Feb 18, 2009 11:27 AM   in reply to (ChrisBrown)
    "Have to force shut down the entire computer when this happens"

    That's a really good indication that the software is not at fault.
    Yeah, you're looking at a bad drive or logic board.
     
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  • Currently Being Moderated
    Feb 23, 2009 6:58 PM   in reply to (ChrisBrown)
    >Sorry, but this error is unrec

    ...as in "unrecoverable". I suspect that S.M.A.R.T. technology ain't. Or it just isn't comprehensive.

    BTW, it's "Alsoft".

    Neil
     
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  • Currently Being Moderated
    Feb 23, 2009 7:01 PM   in reply to (ChrisBrown)
    >Sorry, but this error is unrec

    ...as in "unrecoverable". I suspect that S.M.A.R.T. technology isn't so smart. Or it just isn't as comprehensive as one would hope.

    BTW, it's "Alsoft".

    Neil
     
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