Adobe Forums: ESC key not working outside PS in Vista...

(SKYNET!_MJ)

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Oct 28, 2007

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1. Oct 28, 2007 10:53 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

've same problem. I'm using an Russian Vista version.

2Eli: Thanks for suggestion of using SHIFT key ;)

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(Jack_Cole)

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Dec 29, 2007

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2. Dec 29, 2007 6:00 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Thanks for the Shift+Escape key suggestion and for pointing that it's related to Photoshop. Just googled "Escape key not working in Vista" and got this topic.

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frax_-L75d7K

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3. Apr 17, 2008 4:41 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I see this too... any more insight from anyone... ?

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IntelliSerge

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4. Jun 2, 2008 9:09 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I wrote a tool which fixes this problem: http://amip.tools-for.net/files/tools/PsEscFix.zip . See the readme inside.

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IntelliSerge

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5. Jun 3, 2008 4:19 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I wrote a fix for this issue in a form of the small app and posted a link here, but Adobe has removed my post without any explanation.

Here it is again: http://amip.tools-for.net/files/tools/ .

Adobe, before silently removing user posts, try to explain why you are doing it.

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(ramzesnet)

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6. Aug 25, 2008 2:44 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Serge: Your fix is working!Thanks a lot.
Unfortunately I've another problem with Vista and CS3:
shortcut "ctrl+0" (Fit in Window) did'nt work :(
I resolve a problem by: ctrl+alt+0, but it is not confortable :(
Could You help me with it?
PS. sorry for my english...

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(soulburner)

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7. Sep 22, 2008 7:19 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Got the same trouble under Vista Business SP1

Thanks a lot for Shift+Esc hint and for the software!

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John Joslin

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8. Sep 23, 2008 1:07 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Can't reproduce it here!

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(milosh6)

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9. Oct 27, 2008 9:02 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

HOW I SOLVED THIS ISSUE.

I had the same problem and in the end I discovered that Photoshop was not responsible for this issue alone. I am using ATI Catalyst, so I have killed all the ATI Catalyst related processes that were running in background, restarted Photoshop and that solved the problem. The same procedure worked for my colleague.

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(elipsoid)

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10. Nov 4, 2008 8:10 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I have no Catalyst drivers or software, but I have this problem on Vista Business and PS CS3. When I remove all my plugins (incl. the orginal ones) from the PS folder, the ESC functions normally. Any solution?

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Chris Cox

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11. Nov 4, 2008 6:03 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

elipsoid - figure out which of your third party plugins is messing up the escape key...

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(Brian_Tao)

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12. Nov 4, 2008 11:22 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Normally, the Escape key works just fine for me in 64-bit Vista with Photoshop running. The exception is when Photoshop is busy running an action or script (e.g., any batch action, Image Processor, etc.). Now the Escape key seems to be swallowed by Photoshop, whether or not it has keyboard focus. This has happened to be with XP and Vista, with CS3 and CS4 (I forget if I had this problem with CS2 and earlier).

Sending a literal Ctrl-[ keypress (also ASC 27, same as Escape) works for me. No issues sending Ctrl-0 either.

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(elipsoid)

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13. Nov 7, 2008 2:18 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Chris Cox: Both the original plugins that came with PS as well as additional third party plugins. I've tried clearing the folder and adding plugins one-by-one, starting with the original ones. It worked when there was just the "Import-Export" folder present.
It looks like if there is a plugin in the Plug-Ins folder, the ESC doesn't work.

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Chris Cox

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14. Nov 7, 2008 3:29 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

elipsoid - but that doesn't happen to most other users. I still strongly suspect that this is due to a third party plugin.

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(elipsoid)

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15. Nov 8, 2008 5:01 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Chris Cox - I did a full reinstall, could there still be a conflict with third party plugins?

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John Joslin

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16. Nov 9, 2008 2:34 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Why should a re-install affect third party plug-ins?

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frax_-L75d7K

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17. Nov 11, 2008 3:13 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

No third-party plugins here, and I can confirm that the problem goes away if there are no plugins in the folder, but it seems it doesn't need many of them (tried folder by folder) for the problem to manifest itself. It may have to do with the plug-in interface.

Here is an AutoHotkey script/routine for a workaround:

ESC::

 ifWinExist, ahk_class Photoshop

 {

  IfWinActive ahk_class Photoshop

  {

   SendInput {ESC}

  } else {

   SendInput +{ESC}

  }

 }

return

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Chris Cox

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18. Nov 11, 2008 1:56 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

The Photoshop plugin interface doesn't even touch event handling (which is what it would take to interfere with key presses).

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(Rick_Idhafmi)

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19. Nov 17, 2008 9:57 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

It's not just Vista - I get the same with PS CS4 on XP. Fresh install, too, so unless some plugins crept in there without my asking for them then that's not the issue either.

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(Pavel_Pola)

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20. Nov 23, 2008 3:31 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I have the same problem with a completely new installation of Photoshop CS4 on Vista 64-bit. When I remove all plugins, it works fine. But it's quite stupid to do it that way, isn't it? This is a complete list of my plug-ins, so you can check there is no third party

C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\3D Engines\Photoshop3DEngine.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\ADM\ADMPlugin.apl
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Automate\CropPhotosAuto.8LI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Automate\HDRMergeUI.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Automate\WIASupport.8LI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Effects\Filter Gallery.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Extensions\FastCore.8BX
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Extensions\MMXCore.8BX
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Extensions\MultiProcessor Support.8BX
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Extensions\ScriptingSupport.8li
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\BMP.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Cineon.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Dicom.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\FilmStrip.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\FXG.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\GIF.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\IFF Format.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\OpenEXR.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\PBM.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\PCX.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Pixar.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\PNG.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Radiance.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Targa.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\U3D.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\WBMP.8BI
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Average.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\ChannelPort.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Clouds.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Color Halftone.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\CropPhotos.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Crystallize.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\De-Interlace.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Displace.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Extrude.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Fibers.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lens Blur.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lens Correction.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lens Flare.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\LightingEffects.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Liquify.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Mezzotint.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\NTSC Colors.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Pinch.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Pointillize.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Polar Coordinates.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Radial Blur.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Ripple.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Shear.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Smart Blur.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Solarize.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Spherize.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Tiles.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Twirl.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\VanishingPoint.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Wave.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Wind.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\ZigZag.8BF
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\2 O'clock Spotlight
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Blue Omni
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Circle of Light
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Crossing
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Crossing Down
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Default
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Five Lights Down
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Five Lights Up
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Flashlight
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Flood Light
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Parallel Directional
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\RGB Lights
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Soft Direct Lights
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Soft Omni
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Soft Spotlight
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Three Down
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Triple Spotlight
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Image Stacks\statistics.8BA
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Import-Export\Paths to Illustrator.8BE
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Import-Export\Save for Web.8BE
C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Measurements\MeasurementCore.8ME

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(Pavel_Pola)

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21. Nov 23, 2008 3:45 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Maybe I have found where is the problem. If there is ANY plugin within \Plug-ins\Extensions\ folder, the ESC key is not working outside Photoshop. If you remove all plugins from this folder, it seems to be ok. But the plugins names seem to be quite "system level" so is it a goog idea to remove them?

FastCore.8BX
MMXCore.8BX
MultiProcessor Support.8BX
ScriptingSupport.8li

And is there a chance to solve the problem? It is 100% NOT in third party plugins, but it seems to be in the core of Photoshop.

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BedtymeBear

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22. Nov 23, 2008 2:16 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Pavel- what processor do you have?

also, to clarify, if you have, for example, only the the MMXCore plug-in in that folder, the problem occurs? Basically, the test is: can you put one in at a time, restart Photoshop, and see if you can use ESC.

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(Pavel_Pola)

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23. Nov 23, 2008 2:30 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Here is my System Info. My Processor is Intel Pentium Core 2 Duo E8500 @ 3,16 GHz

Adobe Photoshop Version: 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch]) X64
Operating System: Windows Vista 64-bit
Version: 6.0 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 2
Processor speed: 3172 MHz
OpenGL Drawing: Enabled.
Video Card: ATI Radeon HD 3800 Series
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Driver: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,ati tmm64.dll
Driver Version: 7.01.01.821

I have tried to have only MMXCore plug-in in Extensions folder and it doesn't work. It seems to me that if ANY plug-in is in Extensions folder, the ESC key is blocked just for Photoshop.

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gener7

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24. Nov 23, 2008 5:35 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Same here. Intel Dual Core 1.73 GHz, Vista 32bit SP1, Intel 965 chipset,GMA x3100.

Only by emptying or placing a tilde in front of the folder do I get the ESC key back.

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(Jacek_Verp)

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25. Nov 30, 2008 6:43 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I do have the same issue with ESC key not working, but the suggestions above either hardly work (the small program seems to get stuck after few hours) or do not work at all (removing plugins).

I've spent quite a bit trying to figure out the solution, but there just weren't anything working, so I did some reseearch on my own - I installed a fresh copy of Vista x64 Ultimate SP1 (Polish) on my PC, then I installed Photshop's trial... and guess what - ESC key worked fine on this setup.

But since it was a mint installation I wanted to try what would happen if I installed drivers. I tried the display driver first - newest version availabe of ATI catalyst and ESC key stopped working outside PS. I know that Catalyst drivers tend to be crappy and have their stupid hotkeys enabled, but that wasn't the case here as the hotkeys were off.

I googled that some other guy found the same issue and ATI's support said something about permissions and that it isn't their fault or something.

Majority of other people I googled and contacted with had ATI 4850-4870 cards and a few were using laptop x3100 (intel) or 8400m (nvidia) chips. Most were on 64bit Vista's, but the 8400m guy used 32bit.

I have no clue what is wrong :(

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frax_-L75d7K

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26. Dec 1, 2008 12:47 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Friends,
Please report the problem here: http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Be extensive in describing the problem, and please refer back to this thread.

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(elipsoid)

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27. Dec 4, 2008 4:32 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Another observation: when I am editing a text field in PS, the ESC key works in other programs. As soon as I finish editing the text, it stops working again.

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(Pavel_Pola)

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28. Dec 27, 2008 1:56 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I had some troubles with ATI drivers so I needed to uninstall all ATI stuff - and voilá, ESC key is now working fine outside PS. So I believe there is definitely problem with Photoshop running on machine with ATI Catalyst Center.

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(milosh6)

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29. Dec 28, 2008 2:56 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I just discovered that last ATI Catalyst v. 08.12 does not cause the problem with ESC anymore. Now I can run Photoshop while having Catalyst center running as a background process and everything works well.

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(elipsoid)

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30. Jan 2, 2009 4:12 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Too bad I have a NVIDIA based system, no ATI here.

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gener7

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31. Jan 24, 2009 8:13 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I decided to pound on this problem and the ATI fix gave me a hint. I right-clicked on the Intel (965)GMA icon in my system tray and clicked on "Disable Hotkeys" which had been enabled by default since I had this laptop.

Now the ESC key works normally inside and outside Photoshop.

So to Adobe's credit,it was a graphics driver setting that cross threaded with CS4 (and Vista) and not a bug with Photoshop CS4.

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gener7

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32. Jan 25, 2009 12:24 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Extra note: In the Intel driver settings (965/x3100),unchecking "rotate display" seems to allow the hotkeys to be turned back on without bringing up the CS4 ESC key issue.

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dfhentax

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33. Aug 13, 2009 6:55 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

Wow, two years since I posted this bug and since then it still sits inside the very heart of Photoshop. Damn, Adobe what about actually doing something about this problem?

I can confirm that:

IT IS NOT RELATED TO ATI CATALYST DRIVER

IT IS SOLELY BASED ON WHETHER ANYTHING EXISTS INSIDE THE PLUG-INS FOLDER

So, if the Plug-ins folder has any of these preinstalled folders inside them, the ESC problem appears.

3D Engines

ADM

Automate

Digimarc

Effects

Extensions

File Formats

Filters

Image Stacks

Import-Export

Measurements

Panels

Chris Cox: It is DEFINELTY A PROBLEM, SO DO SOMETHING ABOUT IT! And please create the bug report for us, based on this thread. You know, we are the - angry - customers and you are the one, who gives the service. So, be quick about it. Thanks!

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John Joslin

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34. Aug 13, 2009 7:27 AM (in response to dfhentax)

Re: ESC key not working outside PS in Vista...

dfhentax wrote:

You know, we are the - angry - customers and you are the one, who gives the service. So, be quick about it. Thanks!

Charming!

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dec9

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35. Aug 13, 2009 7:56 AM (in response to dfhentax)

Re: ESC key not working outside PS in Vista...

You are two months and 10 days short of two years since you first posted.

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jayp2007

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36. Aug 14, 2009 2:35 PM (in response to dec9)

Re: ESC key not working outside PS in Vista...

I'm having the same problem and what I can't understand is the callous attitude of the last two responses on the forum and Adobe's additude of indifference toward the issue.

I tried calling support at one point and was not so politely told that because I was running 64-bit Windows, my issue wasn't supported in CS3 and that I should upgrade to CS4. It takes an impressive level of chutzpah to tell a customer to spend more upgrading to a version that won't fix their problems, especially when the issue has been reported for both 32-bit and 64-bit versions of Photoshop.

Will I be ridiculed here on the forums for pointing this out like the last poster? Is it really that crazy to ask Adobe Support to, you know, support their products?

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dec9

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37. Aug 14, 2009 5:32 PM (in response to jayp2007)

Re: ESC key not working outside PS in Vista...

Not all 32 bit software will run (or correctly run) on a 64 bit system. The software may be pointing to a x86 folder to find something to run with but if the needed item is in Syswow64 folder it will either not run or it will have issues. Also the dll in the Syswow64 folder may match by name but it is written differently thus won't run when called up. Simple example but that is just the way it is.

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jayp2007

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38. Aug 15, 2009 12:18 PM (in response to dec9)

Re: ESC key not working outside PS in Vista...

Have you even read this post and the issue it's regarding? People with both 32-bit and 64-bit are having the problem where their escape key doesn't work anywhere else in the O.S. when Photoshop is running. And people with both Photoshop CS3 and CS4 are having the problem. And of course it was first reported nearly 2 years ago... Not that this apparently matters to anyone at Adobe.

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dec9

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39. Aug 15, 2009 12:56 PM (in response to jayp2007)

Re: ESC key not working outside PS in Vista...

My response was focused on your post concerning your problem running CS3 on a 64 bit system only.

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Tomas.Eklund

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40. Oct 3, 2009 10:03 AM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

I'm using 32-bit version of Vista Professional and Photoshop CS2 on a Fujitsu laptop equipped with a Mobile Intel 945 Express graphics chip.

This ESC-problem has puzzled and bugged me for quite some time now, but not until today I got so frustrated about it to actually google it. Luckily I found this thread. I found that shutting down Photoshop gave me the ESC-key back, but that is a poor solution since I use Photoshop quite a bit when working and it's a pain to launch only when needed (because that takes forever). I have no third party plugins installed.

If I disable the hotkeys in the graphics driver (enabled by default, none of which used the ESC-key) the problem goes away.Thanks Eli_Roth for the suggestion.

Because the problem occurs with graphics drivers of almost any brand and only when Photoshop is running, I can't say I believe Adobe is totally innocent. And I must say I agree with the other frustrated users here who think Adobe are arrogant and that their support and care for their customers need improvement. Isn't it funny how the users give better support than those who actually wrote the application?

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Tomas.Eklund

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41. Oct 12, 2009 6:29 AM (in response to Tomas.Eklund)

Re: ESC key not working outside PS in Vista...

I just noticed something that might be of interest. I was loading this huge file into Photoshop CS2 that seemed to take forever. You know, there is a progress indicator and Cancel-button which is coupled with the Escape key. So instead of staring at that boring screen for several minutes I brought up ACDSee (an image viewer/browser application) browsing through some images. When ACDSee is in full screen viewing mode Escape takes you out of it. But this time it didn't. I pressed Escape several times but it was locked in that state. I had to use Ctrl-F4 to close it. When I went back to Photoshop I saw that the image wasn't opened. Pressing Escape in a different application had apparently stopped the loading of the large image in Photoshop.

This suggests that Photoshop CS does indeed hijack the Escape key in some non-standard way.

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gener7

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42. Oct 12, 2009 6:29 PM (in response to Tomas.Eklund)

Re: ESC key not working outside PS in Vista...

I use ACDSee as well. Disabling hotkeys on my Intel 965 settings has done the job since I last posted in this thread two years ago. I can go fullscreen with ACDSee and use the ESC key to get out of it when Photoshop CS4 is running. I think I had further traced it either to a screen rotation feature in my driver,or the hotkeys enabled for that feature.

This does fix the problem,but no idea why.

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Tomas.Eklund

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43. Oct 12, 2009 7:41 PM (in response to gener7)

Re: ESC key not working outside PS in Vista...

Yes, I've experienced the same thing. Disabling hotkeys altogether in the Mobile Intel 945 "Graphics media accelerator driver" works to bring the Escape key back in other applications outside of Photoshop CS most of the time (thanks for the tip by the way), but not when Photoshop is busy with something that takes a little longer and brings up that progress bar indicator with a Cancel button. Then it hijacks the Escape key - system wide - and aborts whatever it's doing if the Escape key is pressed, even if it's within other applications.

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gener7

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44. Oct 12, 2009 9:52 PM (in response to Tomas.Eklund)

Re: ESC key not working outside PS in Vista...

Well,in that case I hope disabling the hotkeys at least fixed the majority of your troubles with the ESC key. I never have anything going on in Photoshop long enough to try using ESC elsewhere. Another thing you might want to try is to disable the "rotate screen" feature in your intel settings and see if there is further improvement.

Also be sure you do have the latest drivers.

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Asmodeus Dhoine

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Nov 6, 2009

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45. Nov 6, 2009 7:27 PM (in response to (Eli_Roth))

Re: ESC key not working outside PS in Vista...

This issue is valid for Windows 7 x64 and PS CS4 x64 as well. NVidia drivers.

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Jimbo_Smith

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46. Mar 1, 2010 8:04 AM (in response to Asmodeus Dhoine)

Re: ESC key not working outside PS in Vista...

Ditto, I have CS4 installed on a new Alienware computer running 64 bit Windows 7 with nvidia video drivers. The exact same plugins were installed on a 32 and 64 bit Vista machine with no problems, but as soon as I moved to the new computer, the "no escape key" phenomenon started. Some advice from Adobe would be most appreciated.