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Thinking of buying from eBay?

Feb 15, 2008 2:02 PM

  Latest reply: Marian Driscoll, Jan 31, 2011 5:52 AM
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  • Noel Carboni
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    Jul 12, 2010 10:21 PM   in reply to Doc81harley

    Kevan, I'm glad to hear you were able to confirm your copy is legitimate with Adobe.

     

    I only asked about the "Deactivate" menu out of curiosity.  If it weren't there it might have indicated you had a problem.  It's supposed to be there, as you report that it is, with properly activated software.

     

    I hope you noted the date and time that you spoke to Adobe (ideally, with the name of the tech support person or any other identifying info like a case number).  Even better would be an eMail or any kind of written response from them.

     

    I find it unbelievable the number of people selling outright counterfeit, cracked, or fraudulent software.  As a software author myself I only hope to meet one of these pirates someday, somewhere where there's no one else around... 

     

    -Noel

     
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    Jul 13, 2010 7:17 AM   in reply to Ritz Cracker

    James Svos wrote:

     

    If you follow the thread backwards...

    James, Skip was responding to the same person you were. You can see that in Skip's post just like we can see who you responded to.

     

    Would you two like to grow up?

     

    bwalkerinc clearly stated that there can be exceptions (such as yourselves). Don't you two act so offended to an innocent post.

     

    Congratulations to those of you that have successfully purchased software from eBay. You are a minority.

     
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    Jul 14, 2010 12:09 PM   in reply to Ritz Cracker

    James is not the bad guy here, nor is he responsible for some of the feedback being posted.  I went back and looked at the specific person he was referring to when he made his post, which I don't think many others did. The person he was referring to did make a comment that by buying off eBay we already know they are copies and not original software and  are just looking to find Adobe products at unreasonably low prices.

    Is it illegal for an authorized distributor of Adobe products who buys in bulk quantities to sell them on eBay?  I see no problem with that and not all who sell products of any kind should be pigeon holed as being dishonest because they choose eBay to sell their items on.  That not only goes for software programs but for any products sold on eBay or any auction site.  I buy a lot of gold and silver coins off eBay, and there have been times I was ripped off but that doesn't mean all sellers of gold & silver coins are fake or a ripoff.

     

    Kevan

     
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    Jul 14, 2010 12:53 PM   in reply to Doc81harley

    It is no challenge to see what post James was replying to and it is no challenge to see a prefaced note about likely exceptions in that post.

     

    bwalkerinc wrote:

     

    This whole thread borders on the absurd. Obviously there can be exceptions

    but here it is in a nutshell:

     

    Most who choose to purchase Photoshop on E-bay are looking for the quick

    score on saving money. They already know up front it's a copy; they simply

    don't care...

     

    There was never any blanket statement that all software on eBay is pirated and people looking to buy on eBay must be pirates. James was just overreacting by focussing on part of a post without reading the whole thing. Let's lighten up and move on.

     

    I don't entirely agree with bwalkerinc's assessment about 'most' people knowingly buy pirated software on eBay. I think most people are simply ignorant. But I see no reason in arguing bwalkerinc's comment like some have here, thinking that it was any sort of personal attack. There are more personal attacks in the responses to bwalkerinc.  It is time to grow up.

     
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    Jul 14, 2010 7:12 PM   in reply to Noel Carboni

    So many seem to think they have the right to copy and as a result steal from

    those that are rightfully entitled to the revenue. I would love to see those

    same people give away for free whatever they themselves make and see how

    they react.

     

    Software developers are entitled to sell their product. Others are not

    entitled to copy it and/or sell it as a sideline business.

     

    E-bay is filled with illegally copied software that is being sold as

    legitimate, why do you think it is priced where it's at? The old saying "you

    get what you pay for" is ALMOST ALWAYS true. When the price is too good to

    believe guess what... It is! I simply cannot believe that grown adults are

    shocked when they discover they purchased bogus software. Then on top of

    that they think their entitled to Adobe support and have the nerve to

    complain when Adobe refuses. You've got to be kidding me!!!

     

    Save yourselves and your money, please people. When you're in the market to

    buy software learn what the suggested retail is. Then learn what legitimate

    sources are selling that exact same software for. Hint: E-bay is probably

    not a legitimate source most of the time. Then when comparing prices

    automatically ignore the low ball numbers as you will probably be ripped

    off. Last but not least, if you're not dealing with a major player you are

    probably better off by not buying. Better to pay more thru a known source

    than risk your probably hard earned money!

     
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    Jul 14, 2010 7:20 PM   in reply to Ritz Cracker

    I absolutely believe that the majority of software purchases on eBay are

    fraudulent copies. Of course, there is some legitimate business going on

    with eBay derived software but it is in the minority. If the price is too

    good to believe, it is.

     

    So as not to offend anyone this is not aimed at anyone in particular. Just a

    statement of fact. Those that look for the cheapest on any given software

    product on EBay will probably lose their money. If you can't afford the

    software thru a known legitimate source take the time to save up rather than

    risk whatever you're getting ready to lay down on the line. A good solid tip

    for life in general.

     
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    Jul 14, 2010 7:26 PM   in reply to SkipRunge

    If you tell me what you paid for it I will look into the MSRP and also what

    known vendors are selling the product for and I will then form an opinion as

    to whether you should have known there was risk involved in the purchase. As

    I'm sure you realize my opinion will really only have value to myself and

    won't accomplish anything of value for you but perhaps you might be able to

    look at it as a learning experience for future purchases. I've never

    purchased bogus software in my life as I have always dealt with known

    vendors that are selling at what appears to be a realistic price. Once the

    price is too good to believe you have probably gone too far out on the

    proverbial limb.

     
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    Jul 14, 2010 7:31 PM   in reply to Marian Driscoll

    I have a favorite saying at work because it seems so many people read only a

    part of what is written and here is that saying: "Words have meaning". In

    other words make sure you write what you mean and read what others write.

    You just may end up with the meaning. Leaving things out is liable to give

    you the wrong meaning.

     
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    Jul 14, 2010 7:45 PM   in reply to Doc81harley

    You might not have an understanding of how much of a discount can be had.

    These huge discounts in the legitimate business world simply don't exist.

    Compare prices on software and assume you will have issues with the low

    balls out there. Can an excellent and legitimate bargain exist from time to

    time. We both know it can but the chances are against you.

     

    I don't live in a bubble. Who knows how many people get ripped off on ebay.

    It's a daily event. Can you tell me how many people get ripped off when

    buying direct from Adobe or say folks like B&H Photo in New York or other

    well known legitimate vendors? Zero. It doesn't happen. Ebay is filled with

    stolen and or fradulant product as well as legitimate stuff but how do you

    know with certainty you're not about to get ripped off? Most of the time you

    don't. Every industry in America is now faced with stolen product ending up

    on eBay because so many out there are looking for "super deals". Yes, some

    of it is legit but much of it is stolen or copied from our very own

    employers. You know why there are always thieves... Because there are always

    buyers. No buyers, no thieves.

     
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  • Noel Carboni
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    Dec 23, 2006
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    Jul 14, 2010 8:10 PM   in reply to bwalkerinc

    EBay anecdote:

     

    I bought a refurbished workstation on eBay.  That worked out to be a good deal, actually.

     

    However...

     

    When the seller was unable to provide the exact hardware he'd advertised (he'd advertised a blu-ray DVD but didn't have one), he offered to "make it worth my while by throwing in a bunch of great software".

     

    The machine arrived with no blu-ray but with cracked copies of Photoshop Extended and a whole host of other expensive software.  I reported his butt in a heartbeat to every vendor.  I probably should have blackmailed him into sending me more hardware but I just don't get into that kind of stuff.

     

    The good news is that Adobe, Microsoft, and the others all responded that they were going to take the report seriously.

     

    As far as that software goes, it is long deleted, as I replaced the single disk drive he'd shipped with a couple of new high reliability drives for a RAID C: and formatted the one he shipped for use as my Photoshop scratch drive D:.

     

    How people think they can get away with such crap is beyond me.

     

    -Noel

     
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    Aug 11, 2010 1:06 PM   in reply to Bob Levine

    For my two cents:

    Finally got my own original version of CS5 - expensive investment but hopefully worth the price   after having dealt with some strange eBay DVD sent from China....

     
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    Aug 17, 2010 3:11 AM   in reply to Doc81harley

    Hi Kevan,  you need to create an account on adobe.com to access some of the content.  https://www.adobe.com/cfusion/membership/index.cfm

    New to Adobe?

    Create an Adobe Account

    It´s free and only takes a minute

    Get complete access to:

    • Free trial downloads
    • Hundreds of free product extensions
    • Community areas
    • Members-only white papers and downloads
    • On-demand seminars
    • Manage your activity in the Adobe Worldwide Store
     
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    Aug 17, 2010 7:07 AM   in reply to Bob Levine

    Is this place safe?

     

    Link deleted

     
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    Aug 17, 2010 8:37 AM   in reply to Bob Levine

    >Any place selling academic versions with no requirement for credentials is not legit, IMO

     

    I work at a University, so buy education versions where the license allows personal use outside the education organization (pretty much all of them, as far as I know... but I do check first to make sure I can use the software at home)

     

    Your "IMO" is actually fact... an education reseller is supposed to require proof of school identity... looking around at Adobe's product or store information area will lead to a link where Adobe describes their requirements for someone to sell education versions of their software... ah... here are some links

    http://www.adobe.com/education/students/studentteacherlicensing/school _listing.html

    http://www.adobe.com/education/students/studentteacheredition/eligibil ity.html

    http://www.adobe.com/education/students/studentteacherlicensing/

     

    The only two I have bought from DO require proof http://www.studica.com/ and https://www.academicsuperstore.com/

     

    Even the bookstore on my campus requires a student or employee ID

     
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    Aug 28, 2010 9:23 AM   in reply to John T Smith

    So having read all the responses from 2008 to 2010, I still am not sure if the questions has been answered.  Here's my dilemma.  I want to upgrade from Premiere 3 to Premiere 8.  Ebay is auctioning a copy of 8 at around $30 to $40.  Adobe sells it for $80.  Can I assume that the Ebay product is fraudulent and I should buy from Adobe for the full retail price.  The Ebay price is very tempting but after reading all the comments, I'm 75% convinced that I should forego Ebay altogether.

     
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    Aug 28, 2010 9:27 AM   in reply to Bob Levine

    So having read all the responses from 2008 to 2010, I still am not sure if the questions has been answered.  Here's my dilemma.  I want to upgrade from Premiere 3 to Premiere 8.  Ebay is auctioning a copy of 8 at around $30 to $40.  Adobe sells it for $80.  Can I assume that the Ebay product is fraudulent and I should buy from Adobe for the full retail price.  The Ebay price is very tempting but after reading all the comments, I'm 75% convinced that I should forego Ebay altogether.

     
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    Aug 28, 2010 11:36 AM   in reply to Lou1917

    AS long as you use paypal then if somthing goes wrong you are covered.

    Allternative ask seller to confirm if it is not a legal copy you will get a full

    refund.

     
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    Aug 28, 2010 11:55 AM   in reply to Lou1917

    Lou,

    I have stopped buying software on eBay because most of it is counterfeit.Most of what's being discussed in this thread pertains to Adobe Photoshop (not Elements), which is a $650 piece of software, not $80 as Elements is. So you might think that there's little incentive for counterfeit fraud with the $80 software.  But that's not true.  Inexpensive software is often counterfeited as well and sold on eBay.

     

    Without looking at the specific auction you have in mind, it's hard to offer an objective opinion about any one auction.  If you post the link, they'll edit ithe link out of your post here, so don't bother.

     

    I did just look at the active eBay auctions for PE8 in the price range you mention.  I didn't see any Buy It Now auctions in that range.  There are half a dozen auction listings starting in that range that will most likely end with a selling price closer to $50-60, not $30-40, even though they're starting at $30-40.  There is one seller who has listed dozens of copies of unboxed Photoshop Elements 8, some in this price range as auctions, others as Buy It Now or auction sales starting in the $50-60 range.  Selling dozens of copies, unboxed, are strike one and strike two, for increasing likelihood of fraud, as far as I'm concerned.  He doesn't specifically say so in his listings, but he implies that he is selling OEM copies which must be distributed with hardware, because he includes hardware in the auction. I don't know whether PE8 is legitimately distributed in the way described in his listings, but it can be counterfeited, stolen, or purchased wholesale that way, easily.

     

    There is only one auction in this price range that looks like it might be for a retail copy of PE8. Someone is selling only one copy, and he's never listed and sold other copies before. He claims he got it as a gift but already had it, so he's selling his extra copy. That's one good reason to sell software as a bargain.  One concern: he admits opening the box, to see if what was inside matched what he has.  A little odd, but maybe we overlook it.  Another concern, did the person buying this as a gift for him buy a legitimate retail copy, or did he buy a fake one, too, or even steal it?  There's no way to know, although the fact that his copy comes in the box helps a bit.  Boxes can be and are counterfeited, too, though.

     

    Nobody is going to sell multiple legitimate copies of retail Adobe software at half price, until the product has been discontinued, because it's too easy to sell it for more.  You could wait until PE8 is discontinued for PE9 and snap it up on clearance from a legitimate retail outlet.  You could also check legitimate online retailers such as Newegg and amazon or stores for a better price than Adobe's.  Those are safer bets than buying on eBay.

     
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    Aug 28, 2010 5:09 PM   in reply to Mel Davis.

    Thanks a lot for your answers.  You have confirmed for me what was always in the back of my mind that this was too good to be true.  I think I'll pay the extra and get a legal copy from Adobe.  Thanks again.  I really rely on people like you to help software-challenged people like me!!

     
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    Aug 28, 2010 5:36 PM   in reply to Mel Davis.

    Premiere Elements is installed by some vendors. I would assume, but do not specifically recall, that PS Elements is too. Still, having a lot of copies of either would seem that someone pilfered them from Dell, or similar, or that they were not legit. Now, I guess that a smaller shop could have an arrangement with Adobe to do OEM, but that seems a bit unlikely. Guess that it could happen though.

     

    Hunt

     
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    Aug 29, 2010 1:48 AM   in reply to Mel Davis.

    Mel

    You are a little over the top with E bay. I have bought and sold many items on

    E  bay including software.

    All you need to do is be a liitle sceptical. If in doubt ask seller

    If your software legitimate

    If it wont register and I send you a screen shot of the rejection will you

    refund me.

    Make your payment through PayPal

     

    Then if anything goes wrong you can claim of payplal refer them to your two E

    mails and the sellers answers. If it has gone wrong then you get your money back

    from Paypal.

    I agree with you that 90% is suspect but dont tar all sellers with same brush.

    within 10% are those that are no longer using the software and selling it on.

    those that have been given it or won it as prize etc and dont want it. Those

    that have legit and have been able to obtain multiple copies.

    There will always be ways to get pirate working copies versions of software if

    one is so inlcined

    Philip Davies

     
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  • Noel Carboni
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    Dec 23, 2006
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    Aug 29, 2010 5:39 AM   in reply to philipjdavies

    What you say sounds nice, but just keep in mind that PayPal will sometimes consider the transaction complete and legitimate if something was delivered.  It doesn't have to activate or meet expectation for them to refuse to refund your money.

     

    -Noel

     
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    Aug 29, 2010 9:06 AM   in reply to philipjdavies

    At last.. the voice of REASON.

     

    Thanks Philip.  I agree with you one hundred percent.

     
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    Aug 29, 2010 1:31 PM   in reply to Noel Carboni

    Sorry if you read thier rules and rules of  Ebay they have no option but o

    refund. In early days of CS4 I used this approach on 3 occasions and got instant

    rebate each time.  One was for 250 pounds.

    Philip Davies 

     
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  • Noel Carboni
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    Dec 23, 2006
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    Aug 29, 2010 3:09 PM   in reply to philipjdavies

    Just keep in mind I'm making my statement based on personal experience as well.

     

    And keep in mind that illegitimate software may appear to work initially, and not "expire" right away, so you may well be finding yourself seeking relief after 30 or more days have passed.  With those kinds of time frames you find that refund windows have passed, feedback links no longer work...

     

    Do you really think eBay / PayPal are reimbursing everyone for all the illegiitimate software being sold?  And make no mistake, there IS a lot of it out there.

     

    The phrase "Buyer Beware" was invented for a reason.

     

    -Noel

     
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    Aug 30, 2010 4:08 AM   in reply to Noel Carboni

    If you have gone thrrough the questions and answers first and still hit problem

    then most sellers of repute will refund you anyway.

     

    Even Adobe allow you to unregister a copy so that you can sel it on and buyer

    can re register it.They also allow you to try any serial number given you to

    make sure its genuine before you purchase.

    Philip D

     

    Philip D

     
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    Aug 31, 2010 3:28 PM   in reply to Bob Levine

    I bought PS CS5 on ebay, knowing that there was a risk.

    Got the item and installed ok. The problem was when I opened it after the install,

    the pop up window appeared, says trial. I gave the serial number again and this time

    was invalid. Looks like I have less that 30 days to use as it has started to count the days remaining.

     

    I found out  this is a pirate when it was posted from China, even though the seller was from the US.

    I do not know too much about the computer but all I want is just to be able to use the thing!

    Can anyone tell me what I can do, please?

     
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  • Noel Carboni
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    Dec 23, 2006
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    Aug 31, 2010 3:33 PM   in reply to emlouis

    Try to get your money back from the seller, eBay, and PayPal.  Please report back here how successful you are.

     

    -Noel

     
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    Sep 6, 2010 5:50 PM   in reply to Bob Levine

    I wonder why is eBay allowing people to sell Adobe software, when people can actually go to Adobe website and get a genuine copy.

     

    My guess is that eBay clearly knows that most of them are pirated copies and few genuine sellers. But they just like the money they get as commission.

     
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    Sep 6, 2010 5:52 PM   in reply to NaughtyNeo

    Yes, that would certainly have to figure into the business model, and the decision to allow such.

     

    Hunt

     
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    Sep 7, 2010 8:17 AM   in reply to NaughtyNeo

    >why is eBay allowing people to sell Adobe software

     

    Considering the number of items on eBay (over a million a day?) there is simply no way for eBay to "police" each and every item

     

    Post a negative rating for the seller, with the comment they are selling pirate software

     
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    Sep 7, 2010 8:35 AM   in reply to John T Smith

    Before you accuse anybody of selling pirate software you need to be carefull it

    is pirate. Ifv you have been caught tell Adobe about it and be prepared to back

    it up.

    hoever I can remember some years ago Adobe saying that those who obtained pirate

    vesions over 60% eventually bough genuine one and that proceeding aganst single

    pirate wasnt cost efective.

    How do you shut down asian world pirates they just vanish and open up again

    elseware. Beter to work out a system where they cant be copied.

    Just like epson have done with thier 3880. Look alike catradges are prone to

    failure due to advanced chips in thier pro catridges.

    In other words if those companies like Adobe want to stamp it out they could.

     

    Philip Davies

     
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    Sep 7, 2010 9:02 AM   in reply to philipjdavies

    No, they cannot as this is software, not hardware. As long as the whole program is installed on our computers it's possible to break the DRM. The only way to make software unbreakable is to have it all online which won't happen anytime soon.

     

    Think of it this way, copy protection is like a lock on a box. As long as we get to store the box in our homes and do anything we want to it we'll be able to break the lock, no matter how big or sophisticated it is. And because this is software, once anybody has broken the lock the floodgates will be opened.

     
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    Sep 7, 2010 9:09 AM   in reply to Bob Levine

    Wow, I was just about to buy design premium from a seller on ebay.It looks so legit! I guess the price is too good to be true.

     

    Thanks for the info!

     

    Denise Overseed

     
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    Sep 7, 2010 9:15 AM   in reply to (david_baston)

    just got one from ebay, is cheap and sometimes they ship fast.  There was one auction where I won and they never ship it to me.

    <link removed>

     
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  • Noel Carboni
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    Dec 23, 2006
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    Sep 7, 2010 9:26 AM   in reply to philipjdavies

    Crackers are more sophisticated than you can possibly imagine.

     

    If only there was a way to get them to bend their brain power to good, legitimate things.

     

    -Noel

     
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    Sep 7, 2010 11:13 AM   in reply to Zeno Bokor

    Good point

     
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    Sep 7, 2010 1:47 PM   in reply to Zeno Bokor
    function(){return A.apply(null,[this].concat($A(arguments)))}

    The only way to make software unbreakable is to have it all online which won't happen anytime soon.


    Cloud computing will become mainstream more quickly than we think.

     
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