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Grayed out print command

May 17, 2008 12:06 AM

I am working in Photoshop CS3 Extended and I suddenly do not have access to the print command (or to page setup, or print one copy). These three commands are grayed out while the rest of the File drop down menu is active. No trouble printing in other apps.
Any ideas?

Thanks
12864 Views   29 Replies   Latest reply: Chris Cox, Jan 21, 2010 2:28 PM
 
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  • Michael D Sullivan
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    1. Michael D Sullivan,
    May 17, 2008 10:47 AM   in reply to (pdennler)
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    What are the pixel dimensions of the image you are trying to print?
     
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    2. (pdennler),
    May 18, 2008 12:35 AM   in reply to (pdennler)
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    The pixel dimensions for this particular image are 4064x2704. It is a Tiff file.
     
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  • Michael D Sullivan
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    3. Michael D Sullivan,
    May 18, 2008 9:53 AM   in reply to (pdennler)
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    Well, that rules out the possibility that the image was too large. Does this problem occur with only certain images, or does it occur all the time?
     
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    4. (pdennler),
    May 18, 2008 11:20 AM   in reply to (pdennler)
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    This has just started in the last few days. I can't get the print command for anything in Photoshop: JPEG, TIFF, PSD, etc. I have no trouble printing in other products however. I am printing to an Epson 3800 and as I said, have had no trouble until now...

    Thanks for your attention.
     
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  • Michael D Sullivan
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    5. Michael D Sullivan,
    May 18, 2008 8:04 PM   in reply to (pdennler)
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    Try deleting your preferences file (see the FAQ if you don't know how) and then doing a repair install. Let us know if those steps fix the problem or not.
     
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    6. (pdennler),
    May 19, 2008 7:52 AM   in reply to (pdennler)
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    I deleted the preferences as per the instructions and then did the repair/reinstall. Unfortunately there was no change, the print commands are still unavailable.
    Thanks

    PD
     
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  • dave milbut
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    7. dave milbut,
    May 19, 2008 8:07 AM   in reply to (pdennler)
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    reinstall the print driver?
     
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    8. (pdennler),
    May 19, 2008 8:49 AM   in reply to (pdennler)
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    I will try reinstalling the print driver but I am having no trouble printing in other apps...
     
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  • dave milbut
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    9. dave milbut,
    May 19, 2008 9:48 AM   in reply to (pdennler)
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    that's probably not it, but we're running out of ideas...
     
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  • Michael D Sullivan
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    10. Michael D Sullivan,
    May 19, 2008 7:04 PM   in reply to (pdennler)
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    Is the printer local to the computer, or a networked print server?
     
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    11. (pdennler),
    May 20, 2008 8:52 AM   in reply to (pdennler)
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    The printer is local to the computer. I have now tried a complete uninstall/reinstall to no affect on the problem. As I have another computer with the same software installed from the same disk working properly, I am wondering if this could be an issue with Windows, a corrupted file perhaps.
    What do you think?
    Thank you.
    PD
     
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  • dave milbut
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    12. dave milbut,
    May 20, 2008 9:07 AM   in reply to (pdennler)
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    it sure sounds more likely than a problem with photoshop...
     
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  • Michael D Sullivan
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    13. Michael D Sullivan,
    May 20, 2008 5:15 PM   in reply to (pdennler)
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    Since it's a local printer, you aren't running into the unsupported networked printer issue. I think it may be time for a call to Adobe. Support for installation problems is free. Since the printing capabilities won't install, help ought to be free. (But don't take my word for that!) But before you do that, try installing a generic Postscript or PDF printer driver and make it your default. If that gets you the printing menu items, you should be able to select a different printer.
     
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    14. (Jesse_Schutt),
    Oct 15, 2008 6:42 AM   in reply to (pdennler)
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    Hey Guys,

    Was this ever solved for you? I came in to the office this morning to the exact same problem. What was the answer?

    Thanks in advance!

    Jesse
     
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    15. (Rick_Calic),
    Oct 15, 2008 5:12 PM   in reply to (pdennler)
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    Updated info for users on Vista 64 bit.

    Newbie [to these forums] having same issue - greyed out 'Print Setup', 'Print', and 'Print One Copy' that just started recently.

    System: Vista Business 64bit
    Printer: HP 4260 [until my Canon i9900 gets fixed]
    Photoshop: 10.01

    Symptoms: This printing issue is with Photoshop ONLY. Other Adobe products print fine as do all other programs.

    I've reinstalled my printer driver and the Photoshop 10.01 updates with no luck.

    I'm using Photoshop with the .exe compatibility options set to run as 'Administrator'. I unchecked the 'run as Administrator' and now the print option is back.

    I originally had to use the 'run as Administrator' for some of my plug-ins to work. Now I'll have to find out which ones do and don't.

    Hope this helps others out there...
     
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    16. (Carl_Milner),
    Dec 8, 2008 6:53 AM   in reply to (pdennler)
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    I too have just come across this problem with my PS CS3 Ex, my only workround at the moment is to save as a PDF and print from Acrobat.

    Anybody found a solution?

    Cheers Carl
     
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    17. (jeromeschuh),
    Dec 22, 2008 12:57 AM   in reply to (pdennler)
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    I just started a new document and am experiencing the same problem Mac running OS 10.5.6. I can have multiple windows open and some will print and others have Print grayed out. Was this ever resolved?
     
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  • John Joslin
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    18. John Joslin,
    Dec 22, 2008 1:58 AM   in reply to (pdennler)
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    This is the Windows forum, try the other side.

    (Link at the top of the page.)
     
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    19. (William_Littler),
    Dec 23, 2008 10:13 AM   in reply to (pdennler)
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    I had the same problem while trying to get my copy of CS4 to run with all features present. Adobe recommnended upgrading the video diver to the latest. When I did this I got grayed out print box in both CS4 and my older CS3, all other application would still print. I reinstalled the older video card driver and got my printer dialog box back. Seems unrelated but that is what happened in my case of greying out print, incidentally I could not find a single reference anywhere in Adobes help to explain this.
     
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    20. (Barry_Rumack),
    Dec 23, 2008 5:00 PM   in reply to (pdennler)
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    If Adobe is in the middle of an update and requires a restart to complete the update the print buttons will grey out until the restart is completed. May need to update again if incomplete and then reboot. This may be a different problem than above.
     
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  • benicvs
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    21. benicvs,
    May 19, 2009 4:17 AM   in reply to (Barry_Rumack)
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    hi all

     

    I am encountering this problem and cannot get the print option 'active' on Photoshop in CS3 Design Premium.

     

    It's a new, clean install on Windows Vista Business.
    I have tried:

     

    - reinstalling

    - deleting the preferences file
    - installing all available new updates

     

    I can print out files in any other program, including other CS3 applications, it's ONLY Photoshop which won't let me print.

     

    It may be a coincidental problem, but I can't use CTRL+SHIFT+S to 'save as'... the shortcut opens a window for my laptop's spec.

     

    can anyone help me get my print option back?!

     
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  • benicvs
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    22. benicvs,
    May 19, 2009 4:27 AM   in reply to benicvs
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    ok, I seem to have fixed it for anyone having issues...

     

    i changed my default printer to Adobe PDF and restarted Photoshop and the print options are back!

     

    however the ctrl+shift+s shortcut is still not working

     
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  • John Joslin
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    23. John Joslin,
    May 19, 2009 4:32 AM   in reply to benicvs
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    Check under Edit > Keyboard Shortcuts...


    Something might have hijacked the key combo.

     
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  • benicvs
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    24. benicvs,
    May 19, 2009 4:38 AM   in reply to John Joslin
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    thanks John all the shortcuts seem to be ok in Photoshop... it seems to be that the laptop/OS/Windows shortcut is over-riding Photoshop's.

     

    not sure where to look in Control Panel to deactivate the laptop's CTRL+SHIFT+S command

     
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  • benicvs
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    25. benicvs,
    May 19, 2009 4:52 AM   in reply to benicvs
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    got it

     

    • Click on your start menu
    • Scroll to your HP folder
    • Inside you will find several little programs that HP pre-loads for you
    • Right Click on System Information
    • Select Properties
    • Erase whatever is in the shortcut box
     
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  • vadervideo
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    26. vadervideo,
    Sep 9, 2009 4:29 PM   in reply to (pdennler)
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    I just had the same thing happen on both my CS4 64 bit and 32 bit version of Photoshop - it took a few moments to realize that I had done some silly thing. I had set the Image->Mode->RGB and 32 Bits - printers dont know about alpha channels doh.. set it back to 16 bit and evrything will be fine.

     
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  • Loveland55
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    27. Loveland55,
    Jan 20, 2010 9:19 PM   in reply to vadervideo
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    Your tip helped me out in a big way.

    I was having the same exact problem.

     
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  • vadervideo
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    28. vadervideo,
    Jan 21, 2010 7:15 AM   in reply to Loveland55
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    Glad to be of help. - THe only reason I figured this out was because I was familiar with the whole concept of alpha channels from the video production side. Hence, I was doing some video sequences using the photoshop timeline and making a transparent background. Which is a whole different topic. But in any case, glad to be of service.

     
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  • Chris Cox
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    29. Chris Cox,
    Jan 21, 2010 2:28 PM   in reply to vadervideo
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    It's not alpha channels, but that printers have trouble with things brighter than white and darker than black (32 bit/channel is floating point).

     
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