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You are not allowed to continue because your account does not have the proper privileges

Sep 9, 2008 12:01 PM

I've been using PS since version 3. I currently run CS2 on Windows XP service pack 2. I've been using CS2 since it was first released. Now, all of a sudden, anytime I install or uninstall a program, whether it is related to Photoshop or not, when I start CS2 I get a window that says "You are not allowed to continue because your account does not have the proper privileges" and the program aborts. The first time this happened and after I had restarted CS2 for the 4th time it started normally. Since then it requires at least one restart (not reboot)after the error and then CS2 starts normally. Anyone have any idea of what is going on here? The first time it happened was right after I had installed a new HP AIO printer and I thought that may have had something to do with it. However, I have installed a couple of other programs and uninstalled another, none of them related in any way to CS2, and I get the error the next time I run CS2. I have found some posts about this but no answers, and most of the posts were related to Vista, not XP. I need help please.
 
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  • Currently Being Moderated
    Sep 9, 2008 12:45 PM   in reply to (Walter_Tinsley)
    Since this is a USER TO USER forum, not Adobe support, and as the
    only way another user could reply is if they had that EXACT problem
    and also had a solution, you may need to contact Adobe for help, or
    to report problems or ask for new features directly at Adobe, click
    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    In the US - Adobe General support 800-833-6687
    In the US - Adobe Install Problems 800-642-3623
     
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    Sep 10, 2008 3:35 PM   in reply to (Walter_Tinsley)
    I have a very similar problem and do not have a solution. I just got a new computer running Vista. After installing and registering CS2, it worked for a few times. Now every time I launch CS2, it prompts me to register. And then it says "Your account does not have proper privileges." And it closes down. I cannot use it at all.
     
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    Sep 10, 2008 11:53 PM   in reply to (Walter_Tinsley)
    > Now every time I launch CS2, it prompts me to register. And then it says "Your account does not have proper privileges."

    The two may be unrelated. The first is a known issue with CS2 and Vista. As for the second, try right-click and "Run as administrator" (and of course turn off UAC if it's on). I may be wrong, but I think I read something about Administrator not being quite the same thing in XP and Vista.
     
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    Sep 11, 2008 4:08 AM   in reply to (Walter_Tinsley)
    > Well good luck. I sent this to Adobe tech support and they haven't even given me the courtesy of telling me they won't help.

    If by "sent" you mean emailed, then I am not surprised. I think you can only get tech support by telephone.
     
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    Sep 11, 2008 4:11 AM   in reply to (Walter_Tinsley)
    repeat registration requests can be avoided by turning off UAC, registering, then turn it back on, if you want.
     
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    Sep 11, 2008 4:46 AM   in reply to (Walter_Tinsley)
    Walter, when did you send it, and do you have your product registered?

    If the question to the latter is no, you will have to register before getting support.
     
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    Sep 11, 2008 5:10 AM   in reply to (Walter_Tinsley)
    >There is no UAC in XP

    whoops! sorry. so used to seeing this only in vista. that'll teach me to read properly! :)
     
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    Sep 11, 2008 5:15 AM   in reply to (Walter_Tinsley)
    there's a section in adobe.com (not adobeforums.com!) where after you log in (seperate log in from this site) you can go to "my account" and then "my registrations". you can manually add registrations there. that's how i've registered most of my adobe purchases.

    ok. just ran through it:
    go to http://www.adobe.com/ (make sure you have flash turned on)

    click "Your Account" in the upper left corner.

    log in with your adobe.com id, create one if you don't have one. this is SEPERATE from the id you log into this forum with!

    click on "View Product Registrations"

    click on "View Adobe branded products registrations"

    if you have any registed packages, they'll be listed. at the bottom of the page click on the button that looks like this:
    " "
     
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    Sep 11, 2008 5:44 AM   in reply to (Walter_Tinsley)
    It's because you're not logged into an Administrator user account on Windows, I think. But sometimes programs still show such a message even when you are an administrator, I don't understand why though.

    I think its helps to chage the permisions for the program, if you have Vista you can do that.
     
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