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Calculating status... 53 posts since
Oct 30, 2003
Currently Being Moderated

Oct 28, 2008 2:13 AM

PS CS4 opening error message: OWL Orphanage

Had no problem installing the PS CS4 (update from CS3). On opening PS the first time, and every time after, I receive an error message:

"OWL Orphanage: Photoshop.exe - entry point not found."

This is followed by a bunch of numbers or addresses. After I shut the message, the program opens normally, and as farr as I've explored it, functions OK. Haven't had time to really explore things.

Any idea what is producing this message?
Am running Win XP SP3.

J. Lipmanson
  • Mylenium Community Professional 13,834 posts since
    Oct 26, 2006
    Currently Being Moderated
    2. Oct 28, 2008 5:15 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    OWL is the interface library that draws all those nice buttons and panels. If it complains, then the skin (OWL) looses the connection to the actual function (code) of a button or panel. I could imagine that this would happen if you had a given tool used the last time you ran Photoshop and on startup, without an image being opened, this tool and its associated panel loose their context. It's still a bug, though, so maybe you can provide more detailed info to the devs via the feature request/ bug report form:

    http://www.adobe.com/go/wish

    Mylenium
  • Chris Cox Adobe Employee 9,419 posts since
    May 20, 2006
    Currently Being Moderated
    4. Oct 28, 2008 1:32 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    This sounds like you have a bad install of the application, or something corrupting files or applications on your system.

    A normal install should not get any messages like that.
  • Chris Cox Adobe Employee 9,419 posts since
    May 20, 2006
    Currently Being Moderated
    6. Oct 28, 2008 7:19 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Try the repair install, and if that doesn't work uninstall and reinstall.

    Also, make sure you have checked your system for disk problems and malware.
  • Dave_Evanson Calculating status... 77 posts since
    Jan 9, 2007
    Currently Being Moderated
    7. Oct 29, 2008 3:56 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Judith,
    Remember to turn off any an antivirus software during the install.
  • Calculating status... 1 posts since
    Nov 3, 2008
    Currently Being Moderated
    9. Nov 3, 2008 5:00 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    I have the identical problem.
    Has anybody got an answer yet?
  • Hudechrome-sd9sPI Calculating status... 3,330 posts since
    Aug 11, 2002
    Currently Being Moderated
    11. Nov 3, 2008 6:39 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Chris Cox is major Adbe PS engineer.
  • John Joslin Star 12,433 posts since
    Jul 27, 2006
    Currently Being Moderated
    12. Nov 4, 2008 12:38 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Adobe engineers monitor the forums at times like this, where a major upgrade has rolled out, but only on an informal basis. They help where they can.

    If you think action is required the correct formal route is a bug report. It is well hidden!

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
  • John Joslin Star 12,433 posts since
    Jul 27, 2006
    Currently Being Moderated
    15. Nov 4, 2008 3:53 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Good luck!
  • Calculating status... 4 posts since
    Jan 1, 2008
    Currently Being Moderated
    17. Nov 4, 2008 10:54 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Also seeing "The Procedure Point Entry@DecodeTile@JP2KIMAGE@@QAEJJJJJJ@Z could not be located" after CS4 install. This started happening only after the second time I launched it (the first time was fine. Note that the second launch was after a reboot. I'm running Vista ultimate 64 bit SP1 on a machine with 8GB RAM and 1.255TB disk space.

    Other than this error message I see no significant problems (a few small bugs, but nothing serious so far)
  • BedtymeBear Calculating status... 163 posts since
    Mar 17, 2008
    Currently Being Moderated
    19. Nov 5, 2008 8:47 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    did you install just Photoshop, or do you have a suite (like Design Premium)?

    I know with the suites, you get extra features (and some of those are supported by services that run when you start the computer).

    When you started up Photoshop, did you specify any scratch disk settings?

    try re-creating the Photoshop preference files, which will put the settings back to default. If you're on Vista, see Step 3 in the following doc for instructions:

    http://www.adobe.com/go/kb404897

    if on XP, see Step 5 in this doc:

    http://www.adobe.com/go/kb404896
  • Calculating status... 67 posts since
    Nov 27, 2007
    Currently Being Moderated
    20. Nov 5, 2008 10:18 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Judith,

    goto c:\program files\Adobe\Adobe Photoshop CS3 and drag the entire Plug-ins folder out and onto the desktop.

    Does the error happen now? You will likely get a different error about a Java Script plug-in, but what your trying to find out is if the OWL message stops.
  • Mike Wickham User 243 posts since
    Jun 8, 2007
    Currently Being Moderated
    22. Nov 6, 2008 9:44 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    I'm having a similar problem. When I open Photoshop, I get an "Owl Orphanage: Photoshop.exe - Entry Point Not Found" Window with this error: "The procedure entry point ?DecodeTile@JP2KImage@@QAEJJJJJJ@Z could not be located in the dynamic link library JP2KLib.dll."

    I removed the only add-on plugin I've installed (PhotoKit Sharpener) and the problem remained. I removed the preferences file and let Photoshop regenerate a new one. That works for exactly one loading of Photoshop. Every time I open Photoshop after that, I get the error again.

    Any ideas?

    Mike Wickham
    Windows XP Pro SP3, Creative Suite 4 Design Premium
  • User 67 posts since
    Nov 27, 2007
    Currently Being Moderated
    24. Nov 6, 2008 4:58 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Yeah that was a typo. At least I knew it was a plugin. =D
  • BohnDragon Calculating status... 15 posts since
    Nov 7, 2008
    Currently Being Moderated
    25. Nov 7, 2008 2:21 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Thank you Judith!

    I was getting the Owl Orphanage error and could not find the problem.
    After reading your post I removed an incompatable filter from my plugins folder and... no more error at start up of Photoshop CS4!
  • Chris Cox Adobe Employee 9,419 posts since
    May 20, 2006
    Currently Being Moderated
    27. Nov 7, 2008 3:30 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Out of curiousity - what old filter was causing this?
  • User 67 posts since
    Nov 27, 2007
    Currently Being Moderated
    29. Nov 7, 2008 11:17 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Probably, considering that those plug-ins were designed for previous versions of PS.
  • Mike Wickham User 243 posts since
    Jun 8, 2007
    Currently Being Moderated
    30. Nov 9, 2008 8:53 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Aha! I solved my Owl Orphanage issue (see message #22 above). I should have gotten a clue from the "JP2KLib.dll" in the error message. It was the old, optional, JPEG2000 file format plugin installed from the CS4 CD "goodies" folder. Once I removed it, the error disappeared.
  • User 4 posts since
    Jan 1, 2008
    Currently Being Moderated
    31. Nov 9, 2008 9:54 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Confirmed!

    I removed my old copy of the JPEG2000 plugin (in pligins/file formats) and the problem went away.

    Thanks Mike!

    Arnon
  • Mike Wickham User 243 posts since
    Jun 8, 2007
    Currently Being Moderated
    33. Nov 10, 2008 9:11 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    > How did the old plug-in get to the CS4 goodies. Did you copy it from CS3?

    Well, son of a gun. I thought I got it off the Goodies folder on one of the CS4 DVDs. The readme file on the DVD says it's there, and there's a download link for "Legacy Optional Plug-ins." But I just remembered that, when I downloaded that, the plug-in wasn't there, either. So I did copy the JPEG2000 version from CS3.
  • User 4 posts since
    Jan 1, 2008
    Currently Being Moderated
    34. Nov 10, 2008 11:36 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    In my case I copied it from CS3. Since the Installer does not offer to copy third party plugins from older versions (I think it should), then every time I upgrade photoshop I have to manually copy all my plugins to the new version (being careful not to overwrite anything in the new directory). In most cases most of them are compatible (some have problems). So I just followed my "normal procedure", but didn't expect photoshop itself to complain (and without identifying the source of the problem)
  • SG... Adobe Employee 868 posts since
    Jan 17, 2007
    Currently Being Moderated
    36. Nov 10, 2008 1:31 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Hi,

    The JPEG2000 plug-in is not distribute on the CS4 DVDs. You can download a copy from here:

    (Win) http://www.adobe.com/support/downloads/detail.jsp?ftpID=4050
    (Mac) http://www.adobe.com/support/downloads/detail.jsp?ftpID=4049
  • John Joslin Star 12,433 posts since
    Jul 27, 2006
    Currently Being Moderated
    37. Nov 10, 2008 1:44 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Arnon Moscona

    If you put third-party plug-ins in a separate folder, when you upgrade you simply have to point PS at that folder in Edit > Preferences > PlugIns.

    Not all plug-ins will work in a new version. You may notice all sorts of people having all sorts of problems with old plug-ins if you look around in here.
  • Mike Wickham User 243 posts since
    Jun 8, 2007
    Currently Being Moderated
    38. Nov 10, 2008 3:32 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    > The JPEG2000 plug-in is not distribute on the CS4 DVDs. You can download a copy from here:

    > (Win) http://www.adobe.com/support/downloads/detail.jsp?ftpID=4050
    > (Mac) http://www.adobe.com/support/downloads/detail.jsp?ftpID=4049

    Thanks! The link in the readme file on the CS4 disk is wrong. It points at the optional plugins that ARE included on the disk, instead of the missing ones.
  • User 4 posts since
    Jan 1, 2008
    Currently Being Moderated
    39. Nov 11, 2008 10:00 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Thanks for the tip!
  • Calculating status... 1 posts since
    Nov 16, 2008
    Currently Being Moderated
    40. Nov 16, 2008 4:29 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    Hi All,

    I had the same Owl Orphanage problem but I was missing 2 .dll files. I copied them from CS3 into CS4 and the error stopped. Thanks for the tips.
  • Calculating status... 1 posts since
    Nov 26, 2008
    Currently Being Moderated
    41. Nov 26, 2008 12:38 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    I had this same problem. Thanks to things suggested here I was able to fix the problem. Deleting the file "E:\Program Files\Adobe\Adobe Photoshop CS4\Plug-ins\Extensions\ScriptingSupport.8li" seems to have fixed the problem. I started by removing all plugins till the bad one was found.

    Thanks.
  • Calculating status... 1 posts since
    Jul 31, 2007
    Currently Being Moderated
    42. Nov 29, 2008 1:01 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    I removed my Jpg 2000 plugin, which I had copied from you CS3. PS loaded just fine. I next downloaded the extra plugins from this site, and put them in a separate folder folder, ticked addition plugins and directed it to that folder.
    PS still works and I have JPG 2000. the problem definitely seems to be with the plugins, and keeping new ones separate,makes it easier to find the problem ones.
    I initially had a lot more error messages which slowly disappeared as removed old plugins.
  • John Joslin Star 12,433 posts since
    Jul 27, 2006
    Currently Being Moderated
    43. Nov 29, 2008 1:28 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    > the problem definitely seems to be with the plugins, and keeping new ones separate,makes it easier to find the problem ones.

    I think it would be a good idea for Adobe to make this plug-in business very clear in the installation instructions.

    It may be obvious (especially moving from 32 bit to 64 bit) to the more experienced but it's clear a lot of people are falling into the trap.
  • dave milbut Participant 7,574 posts since
    Jul 30, 2006
    Currently Being Moderated
    44. Nov 29, 2008 1:29 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    >I removed my Jpg 2000 plugin, which I had copied from you CS3.

    it's NEVER advisable to copy plugins from one version of photoshop to another. this has been true as far back as i can remember. that you had copied it from an older photoshop version would have been a good piece of info to include in the original post, helping the people here to help more quickly...

    glad you sorted it out.
  • Calculating status... 1 posts since
    Dec 15, 2008
    Currently Being Moderated
    45. Dec 15, 2008 11:25 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    The jpeg2000 plug-in for vista 64 and PSCS4 (64 bit) DOES not work!!!

    I have created a separate plug-in folder for both CS4 32 bit and 64 bit.

    The 32 bit version of the jpeg2000 works fine. The 64 bit Jpeg plug-in in the 64 bit CS4 fails with the following error...

    " This application has failed to start because JP2Klib.dll was not found.
    Re-installing the application may fix problem..."

    I think Adobe must not be testing the plug-ins anymore or at least on 64 bit software......
  • SG... Adobe Employee 868 posts since
    Jan 17, 2007
    Currently Being Moderated
    46. Dec 16, 2008 12:57 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    I just confirmed on Vista64 that the jpeg2000 x64 plug-in loads and works when installed inside the Ps x64 application directory, and when pointing to an additional plug-in folder. Please check to make sure you have the correct plug-in and correct path for the x64 target. The 32 bit plug-in is slightly smaller than the 64 bit.

    The message however appears to be complaining about a missing .dll. That should be present in the main application directory and has nothing to do with the legacy plug-in. Can you check for that file here C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)?
  • Calculating status... 4 posts since
    Feb 28, 2009
    Currently Being Moderated
    47. Feb 28, 2009 11:39 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    I have the same "scriptingsupport.8li" error.But when I try to delete the related plugin,I cannot open files in Browse,it then displays warning message "...because Photoshop was unable to find Javascript plugin".

    Anyone have the solution?
  • User 4 posts since
    Feb 28, 2009
    Currently Being Moderated
    48. Feb 28, 2009 11:43 PM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    I have the same problem with "scriptingsupport.8li" error.When I try to delete the related plugin,I cannot open file in Browse,it display the message "...Photoshop was unable to find Javascript plugin".
    Anyone has solution?.
    Thanks in advance.
  • Chris Cox Adobe Employee 9,419 posts since
    May 20, 2006
    Currently Being Moderated
    49. Mar 1, 2009 1:02 AM (in response to jllr2)
    Re: PS CS4 opening error message: OWL Orphanage
    The scripting support plugin is necessary for Bridge to interact with Photoshop.

    Why did you remove the scripting support plugin?
    Please put it back where it belongs.
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