Windows XP Pro
Adobe Photoshop CS3 Extended
Dell Latitude D810
When i try to open Adobe Photoshop it gets through the loading screen and then comes up with this error message: "The exception unknown software exception (0xc06d007e) occurred in the application at location 0x7c812aeb" and it closes the program wether i hit "OK" or "CANCEL"
I have tried a number of different photoshop versions including CS2, and 7.0, and i have gotten the same error message every time. I have obviously tried installing and uninstalling. This error does not occur when i run my copy of Adobe Photoshop Premiere Pro 1.5
Does anybody know what is wrong, or can anyone help me resolve this issue please? I miss Photoshop and hate using Paint.net!
Chris Cox, Feb 25, 2009 12:49 PM
Well, clearly a memory/ DLL pointer error, just no idea which one. At which point do the apps crash? What is the last message stated in the splash screen? Since it occurs with all versions of PS, it must be some case of a required component being missing or having been replaced on a system wide level. Did you recently install/ uninstall other Adobe products?
Go into computer management, system tools and look for information in Event Viewer and also Performance Logs and Alerts for more information (if you have it turned on). The information may give you more hints.
@David E Crawford -
I am getting this error msg "unknown software exception (oxc06d007e) occurred in the application at 0x7c812aeb"
I haven't changed ANYTHING with my PS. Any thoughts?
Error from Event Viewer"
The application, C:\Program Files\Adobe\Adobe Photoshop CS2\Photoshop.exe, generated an application error The error occurred on 02/24/2009 @ 15:19:24.398 The exception generated was c06d007e at address 7C812AEB (kernel32!RaiseException)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Since "c06d007e at address 7C812AEB (kernel32!RaiseException)" showed up I agree with Mylenium that something changed in the operating system at core level. Can you do a system restore to a date before you noticed this problem? Maybe try using your operating system disk to do a repair. System restore would be my first choice.
Rudi - not resetting preferences, going in and deleting the files.
That doesn't involve launching the app at all.
The problem isn't in the Photoshop code.
The problem could be with a preferences file (but I doubt it), or it could be with some external factor (bad OS install, bad driver, conflict with a utility, etc.).