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"You need to install a printer" error messages?

Dec 14, 2008 6:59 AM

Vista 64bit / CS4 / LR2 / Epson 2200 & HP 970Cse Printers

Every other week or so, I get the error message "Before you can perform printer-related . . . . you need to install a printer". In this case, I made a good number of prints yesterday without a problem, now this morning, the error message?

Un-installing and reinstalling my printers on a regular basis is a real efficiency killer, but seems to work. By the way, while I am having this problem with CS4, I can print with LR2 and all other programs.

Help with a cause, and coming up a solution will be greatly appreciated - Happy Holidays, Bob
  • Currently Being Moderated
    Jan 29, 2009 12:28 PM   in reply to (Bob_Lund)
    I am having the same error message - I am using XP Pro with two printers, an epson 2200 and a Brother laser. I am in CS4. The epson printed fine from photoshop this morning, then when I tried to print a tiff file just now I received the error message. I closed photoshop, checked the cable, reopened the document, and it printed HALF WAY, then stopped & now when I try to print any file in PS I get this error message. It cannot be a driver, hardware issue or the printers, as 1) I got it to start printing a few minutes ago, then it suddenly stopped seeing the printer, and 2) I can print from any other program to either printer.

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    Mar 14, 2009 5:53 AM   in reply to (Bob_Lund)
    After spending several months preparing a few documents, I received this error message for the first time on the morning of the 'Big Presentation'.

    >Before you can perform priter-related tasks such as page setup or printing a document, you need to intsll a printer.

    There was no time to troubleshoot the problem; I simply had to give the presentation without the documents. The clients who had flown in to see them were not very sympathetic.

    I was using
    b Photoshop CS4
    b XP64
    with a variety of network printers and even a local printer. In the little time I had, I noticed that PSCS4 was the ONLY program that had a problem printing. I tried deleting all the printers and reinstalling them. I changed the default printer. I deleted the preference files, using the automatic way and the manual way. I tried printing one of the documents from two other computers that had PSCS4. One had
    b Vista 64
    and one had
    b Beta 7
    . Every OS and every computer gave the same error message, even though they had worked fine on the previous day.

    Later, I had more time to troubleshoot. Plenty of time, in fact. I reinstalled PSCS4. Still my documents would not print. However, I noticed that
    b if I created a NEW document, I did NOT get the error.
    So the problem seemed to be document specific. Eventually, I tried printing the documents from
    b Photoshop CS3
    . They printed! So I saved the documents while still in CS3. Now when I opened them in CS4,
    b they could once again be printed successfully!

    I experimented more with one of the documents that would not print. I tried making changes and even deleted every layer. Still, it would not print.
    b Nothing I did in CS4 would fix the file.
    I archived the file for posterity so that if someone wants to see the problem first hand, I can send them the file.
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    Mar 14, 2009 6:16 AM   in reply to (David_Baime)
    I've had the same problem several times, and the open and save in CS3
    trick is the only thing I've found that would fix the problem. It has
    been some months since it has happened and I'm hoping that one of the
    upgrades fixed the problem

    John Passaneau
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    Sep 9, 2009 9:31 PM   in reply to (Bob_Lund)

    OK, I have the same problem.  Sorry my vocabulary, but this is a stupid problem with a stupid solution. The only solution I found was this:



    Solution 6:


    1. If your image contains a Background layer, double click the Background layer in the Layers panel, and click OK in the New Layer dialog box.
    2. Choose Select > All Layers.
    3. Choose Layer > Duplicate Layers.
    4. Select New in the Document field.
    5. (Optional) Type in a name for the new document.
    6. Click OK.

    I don't know exactly what caused this problem, but I think that is related with the ICC profiles. When I found the real cause, I will tell you.

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    Sep 9, 2009 10:24 PM   in reply to sams2

    sams2 wrote:


    I don't know exactly what caused this problem, but I think that is related with the ICC profiles. When I found the real cause, I will tell you.


    That solution simply created a new vesion of the document but without the data that was causing the printer error.

    It may just have been one bad file.

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