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Hi to all,

thanks for your answers! I am still absolutely perplex ... it seems that only I have this probleme .. !

I will check all the solutions you've suggested (the RAM and virus-stuff) and hope that something gonna work --

Thanks to all of you.

Nina

*my account seemed to be broken since they relaunched the forum but: I am nina1234567... so hope you gonna see this*

Hello,

i too got the same problem too with the PNG. Every time i open 2-3 "Big" document and i want to open a PNG i got the parsing error message.

I'm running WinXp Pro 64 sp2 intel core 2 quad CPU q700 @ 2.66mhz, 8.00GB ram.  NVIDIA Quadro FX 370.

All is brand new, ie.CS4 was like the first thing i installed. Its pretty weird and closing/reopening PS is not the best workflow around.

If anyone have an idea on how to solve this, i'm taker.

We are facing the exact same problem here on 4 PCs with Adobe Photoshop CS4 Extended - support is not very helpful as they are only sending back standard makro answers.

Resetting preferences in Photoshop, reinstalling and a clean new installation did not help - the problem remains.

Anyone any idea on how to fix this? This is really a killer!

Hi Nina,

Did you find anything to fix this problem? I am in

exactly the same position as you were with exactly the same problem. I've tried everything mentioned

in the forums but to no avail. The one thing I didn't try was replacing the .8bi. file because that was for CS2 and CS3 and I don't know whether things are the same in CS4.

I can't believe how many people have this problem or why Adobe don't come out with a solution. - Unless I'm missing something of course.

I'm operating in Windows Vista Home Premium and CS4 Extended and have heaps of ram etc. I can open the PNG files in my old elements and CS3 so it's a problem with the software not the individual files.

Cheers

Maggiestam

Hi Maggistam,

fortunately I dont't have this problem anymore...but not, because I found a good solution.. but because I got a new computer and I think with little different hardware or preferences... I don't really know why, but since then I can work the same way I had worked before all this crab appeared.

I am sorry, that I cannot help you all with a better answer... I just hope, that this problem will never appear again...

But I cannot be sure.

Maybe this problem appears only when there are certain factors coming together .. and we all are one part of a "funky abnormal crowd".

But ADOBE should find a way to solve this problem immediately!!!

Cheers,

Nina

I have the same problem!!  So Annoying!

My problem started after I did a factory reset on my laptop and reinstalled Design Premium.  I can use all my Design Programs normally, except Ps.  Isn't there anything that can be done to fix this?  I didn't 'deactivate' Ps before I did the reset, could that be the problem?  Don't know, it's a long shot, I'm sure.

My laptop will be replaced in a couple days...not because of this problem but because I'm upgrading.  I would love to find a solution in case this happens again.

Nina - Do you mind me asking which computer/laptop you got?

Thanks,

Kristin

There was a fairly recent post here, on corrupt Photoshop files, and a repair utility, that I had bookmarked. HERE is that utility.

That would be my first place to look. I have not used it, nor have I needed to, but it came highly recommended from others.

Good luck,

Hunt

Nina,

I have had the same problem like yours. So I just open the file in Paint Shop Pro X2, save it as a copy and open the copy in Photoshop. Then everything is fine. Some have done the same using GIMP. Maybe it won't work on the really botch corrupt files.

There are multiple files that this is happening to but the files are able to be opened in other applications including an earlier version of Photoshop. It doesn't matter if the file is opened from one hard drive or another as I have tried copying it to multiple HDDs to no avail. The file type is BMP and it opens just fine in Microsoft Picture and Paint. Brand new hard drive, memory diagnostics come back with no errors, clean OS install with Norton Internet Security 2010... if the problem is not Photoshop I will be very surprised. Especially considering I have not seen this in earlier versions and the amount of people reporting this issue would make it rather coincidental that we all happen to have the same environmental influences on file corruption.

Thank you. When you save it again what format do you use? PNG again or PSD?

or Jpeg?

Cheers

Maggie

I'll have a look at that, too. Thank you so much for taking the time to help

me.

Cheers

Maggie

Thank you. So far all of my problems have been with PNG files so I'll just

resave them as PNG or PSD as I can open them in Elements. Then I can keep it

in the Photoshop family.

Maggie

Hunt,

Can I save my pngs as psd and retain all

of the transparency properties? I'm not too worried about the web as I

print most of my work and will save jpeg copies if I need

to.

Maggie

I am having the same issue trying to open a simple .gif image

Considering the number of replies, have you tried the suggestions above? Which ones did not work, and which ones helped in some way?

Good luck,

Hunt

If it happens on some GIF's, but not on others, then it is most likely an issue with the certain GIF's. The chances are great that they do not have well-formed headers. Where did they come from? What is the provenance of these bad files?

If I get great results with gasoline from one station, but my MB S-500 coughs and sputters with gas from another station, I do not blame my car. More likely it's bad gas.

Good luck,

Hunt

Maggie,

I so often feel as you do - if I brag on something working, we all know what will happen at dawn the next day...

Good luck, and please share what that program was, as I think that I missed it. Likely to help someone in the future, and I would like to know, so I can stick it in the archives of my mind.

Happy Editing

Hunt

Got this error message when opening a PNG in Photoshop CS4 on Leopard, even though it opened fine in Firefox and placed fine into InDesign. Eventually I noticed Firefox was showing that it was a BMP file (in the title bar) ... so I changed the extension to .bmp and voila! it opened in Photoshop. Just something else to try - open it in Firefox and see what kind of file Firefox thinks it is.

I know exactly what you guys are talking about....  I use CS4 and find the only "solution" is to exit and restart....

I will also try out some of the above suggestions when the problem is occurring.

UPDATE:::::

Since this problem occurred a few minutes ago  -  tried to drag and drop a few different png with no success.  Someone earlier mentioned renaming the file - so I tried it with a file which was named "hot_air_balloon_from_so_and_so_stock"  (not the actual name, but similar) to simply "hob", to try out the possibility that "parsing" has something to do with being able to read the file name amongst other things.    I might be celebrating a bit too prematurely here, but low and behold it opened without me having to restart Photoshop........  I'll try another similarly named file in a moment........

I think PS might find it hard to read pngs/gifs with long file names.

It's worth a try anyway , nothing to lose.....

I have to say that I think that this is a bug in Photoshop.

I have two gif files downloaded from the internet.They were fully visible on the website in question.

I can view and edit them on my windows machine (running XP SP3) using either paint or the windows image viewer programmes.

I cannot however open them in Photoshop CS4 installed on the windows machine - getting the error

'Could not complete your request because the file-format module cannot parse the file'

I copied the files across to my mac. I can open and view the files in preview, but in Photoshop CS5 I get the error above as well.

I also get the error with iphoto, so there is something dodgy about the gifs for sure..

I would be interested to see any fixes though.

Both the CS4 (windows) and CS5 (mac) are fresh installs, and are functioning perfectly.. I don't think trashing preference files etc etc is the answer personally. More likely it is a file which has been named incorrectly (maybe) with the wrong extension or something ?

Someone mentioned contacting adobe support. I can't seem to find a place to do this.. can someone point me in the right direction ?

Thanks